Just had a delivery of fence panels to my home. Adam could not have been more helpful and dealt with difficult traffic and parking conditions with a smile. Delivered to my choice of location in my bac... See more
Location
Switch locationUnit 22, Albion Gateway, DE13 0DW Burton upon Trent, East Mids & South Yorkshire, GB
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See what reviewers are saying
I use eurocell a lot and the Burton branch really stands out with excellent customer service from T & Mark and Adam. Probably of the best Eurocell branch I have visited. All stocked up and the s... See more
This morning I bought some uPVC quadrants online and within half an hour my phone rang telling me that my order was ready for pickup. This was so much better than just receiving an email which I would... See more
Really great service. Really professional team. T is an absolute asset to them, he knows his customers and is super helpful. I wish this was my local branch 👍
Company details
- Building Materials Supplier
- Garden Building Supplier
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
- Window Supplier
About Eurocell plc - Burton upon Trent
Written by the company
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contact info
Unit 22, Albion Gateway, DE13 0DW, Burton upon Trent, East Mids & South Yorkshire, United Kingdom
- 01283 526803
4.7
Excellent
30 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed guttering and facia
Needed guttering and facia, the facia had to be ordered as non stock item.
Took a couple of days longer to get the facia in store for me to collect than planned but staff kept me informed of progress.
In store staff helpful, friendly, efficient and polite.
October 5, 2024
Unprompted review
World class service from the Burton on Trent team
Went with a vague idea of what I wanted for my project and came away with exactly the right goods.
Mark and the team at Euro cell Burton on Trent were amazing.
Advised and explained very thoroughly what I would need. I always go Euro cell as the help and assistance is top notch.
Big thanks to the team for the amazing help and support as always.
September 4, 2024
Unprompted review
Not the most helpful team of staff
Not the most helpful team of staff. Not interested in customer service and closed early on more than one occasion despite opening times stating open
August 19, 2024
Reply from Eurocell plc - Burton upon Trent
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Response Team
No problem to order on line
No problem to order on line! Had a phone call to confirm my order which was a nice touch and delivered on time as promised
April 30, 2024
Excellent delivery, on time.
This review is for delivery only. The driver was very polite and very helpful. A very nice person indeed. Thank you.
April 29, 2024
Unprompted review
Great price and delivered much quicker…
Great price and delivered much quicker than expected.
March 18, 2024
Excellent product
Ordered composite fencing panels. Items delivered on time, excellent product.
February 13, 2024
Mark and Joel at Burton branch are…
Mark and Joel at Burton branch are great, good advice and a great help
September 21, 2023
Unprompted review
Awful experience!
Awful experience!! Ordered 2 windows from Burton on Trent store. Asked for Anthracite grey on white, flush sash smooth windows. Signed paperwork, windows arrived, and they are wood grain finish. When I raised this with the store apparently this is my fault as on the paperwork, that you printed, it didn't state smooth (it also didn't state wood grain or I would have picked that up). I am left with a bill of £1,100 and 2 windows that I can't use. I am self-employed, struggling right now and the customer service from the store has been awful!!
November 2, 2022
Unprompted review
Reply from Eurocell plc - Burton upon Trent
Hi Helen,
Sorry to hear about the issues you've experienced with your window order. So we can investigate the matter further & attempt to resolve, can you please email enquiries@eurocell.co.uk with your order details. The team will acknowledge the complaint within 48 hours & advise how the matter is being escalated.
Kind regards
James @ Eurocell
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