Eurocell plc - Dundee Reviews 

26
TrustScore 4.5 out of 5

4.7

Unit 9, Dryburge Industrial Estate, DD2 3XH Dundee, Scotland & Cumbria, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Eurocell - DUNDEE branch - all employees very knowledgeable, helpful and informative. Joy to deal with a can do attitude company!!!! Delivery driver was also very helpful and phoned to keep informed... See more

Rated 5 out of 5 stars

First time buying from this company. They where very helpful and polite. Will definitely recommend them to others.

Rated 5 out of 5 stars

I think Eurocell is very good because they have some amazing products. The items I bought were absolutely beautiful, + at a very reasonable price. I would definitely shop here again in the future.... See more

Rated 5 out of 5 stars

Ordered online and was contacted by the local branch who had identified I had ordered the wrong bits for what I was trying to achieve. Advised me what I did need and how to change my order. Brilli... See more


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Dundee

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 9, Dryburge Industrial Estate, DD2 3XH, Dundee, Scotland & Cumbria, United Kingdom

  • 01382 835960

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

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4.7

All reviews

(26)

2,352 reviews in the last 12 months

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Rated 1 out of 5 stars

Eurocell please explain why buying on line is 20% cheaper than at the depot ???

Having received my orders which I paid at Dundee dept, I was confused at the pricing ? .I then looked up Trustpilot and was amazed at the amount of complaints.

I then went back and checked my invoices and ALL of them have anomalies !

There seems to be a current invoice charge of add up item costs , plus 20% Vat and THEN ANOTHER 20% on the total ? And even then the FINAL numbers DO NOT add up correctly !.

There seems to be a confusion of a "£material surcharge of 20% added on top of the VAT ...BUT !! ..when ordering on line , which I have just done for the same materials , the final requested price was only reqested for the SAME item plus only ONE 20% for VAT ?

Eurocell can you explain this , or are you promoting that if you purchase "on line" as opposed to the depot you can save 20 % ????

Would suggest all other readers check their old invoices.

March 6, 2022
Unprompted review
Eurocell plc - Dundee logo

Reply from Eurocell plc - Dundee

Hi Willy,

Sorry to hear about the confusion re this. Our surcharges are applicable across all items, whether in store or online. Online its built into the price, in branch its listed as a separate charge. Full info can be found here https://www.eurocell.co.uk/updates

In terms of invoices having anomalies, this is an issue which we were aware of & has now been fixed, however, if you still have invoices which are showing incorrectly, we can make arrangements to correct these. If you could email the order numbers affected to onlineorders@eurocell.co.uk we can look to rectify.

Apologies for any inconvenience caused

Kind regards
James @ Eurocell Response

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