Eurocell plc - Irvine Reviews 

39
TrustScore 4.5 out of 5

4.7

Unit 3, South Newmoor Industrial Estate, KA11 4JT Irvine, Scotland & Cumbria, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Process from Sale to Build was really easy and seamless, salesman Paul came out and explained the build process in detail, he was really nice and wasn't pushing for a sale at all and helped me select... See more

Rated 4 out of 5 stars

Registered for an account , this was fairly simple but not immediate. Then when I logged on if found that the items were cheaper as a guest ! I ordered this way , then I was not contacted regarding d... See more

Rated 5 out of 5 stars

Brilliant service! Advised 2-3 days for delivery after ordering late afternoon yesterday. Arrived at 10am this morning after a confirmation phone call to advise of delivery. Very impressed, thank you... See more

Rated 5 out of 5 stars

I think Eurocell is very good because it was easy to complete the transaction on line then the fast availability for pick up.


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Irvine

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 3, South Newmoor Industrial Estate, KA11 4JT, Irvine, Scotland & Cumbria, United Kingdom

  • 01294 213214

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(39)

2,192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, wish I found them years ago , fast delivery.
Very helpful if you call for advice. ...irvine branch 👍

July 17, 2024
Rated 4 out of 5 stars

Disappointed.account

Registered for an account , this was fairly simple but not immediate. Then when I logged on if found that the items were cheaper as a guest !
I ordered this way , then I was not contacted regarding delivery and the goods appeared left in my driveway the following day as I was not at home .

June 6, 2024
Rated 1 out of 5 stars

Placed the order and disgusted

Placed the order. No feed back as to when i would recieve my goods. After a total of 29 phone calls in one day to see what was happening i had to start the next day telephoning again to see what was happening finally got told i would get a phone call to say i would find out on monday or tuesday the following week what was happening. But wednesday morning had to start continous phone calls to see what was happening. I spoke to the guy in the stores who was so sorry for my inconvenience, but explained he was on his own. So to be honest i put all blame on inexperienced management above him. SO TO BE BLUNTLY I WOULD never buy from eurocell again and im still waiting for my order

May 12, 2024
Eurocell plc - Irvine logo

Reply from Eurocell plc - Irvine

Hi Michael, Thank you for your feedback. I'm Sorry to hear about the experience you received.
I have passed this information across to a Manager who will investigate further,
Please may I confirm the number ending 91 are the best contact details for you? Thank you Eurocell

Rated 5 out of 5 stars

Garden Room

Process from Sale to Build was really easy and seamless, salesman Paul came out and explained the build process in detail, he was really nice and wasn't pushing for a sale at all and helped me select the style that would suit my requirements best, he even popped in on build day to see the progress which was nice. Turnaround from Sale to build was within a month and the Installers Glen and Des were great, they were later arriving but did let me know this in advance due to delays on their other job. To make up for this they worked really hard to get the build finished by the tight deadline.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Swift delivery

Swift delivery, by a friendly helpful driver.
Called depot with an enquiry and staff were more than happy to help.

February 19, 2024
Rated 1 out of 5 stars

Rip off

Have used Eurocell over years, not again.Rang to get a price on Mon 29/01, quoted £140.46, said I will order and pick up following day.
Went into branch in Reddish was told had gone up to £185.Goodbye

February 2, 2022
Unprompted review
Eurocell plc - Irvine logo

Reply from Eurocell plc - Irvine

Hi Tim,

We did increase our prices across the board w/e/f 1st Feb, however, it's my understanding that we should still have been able to honour any official quotes placed prior to this. If you do wish to discuss further, please email your quote info to marketing@eurocell.co.uk & we'll look into this further.

Sorry for any inconvenience caused

Kind regards
James @ Eurocell Response

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look