Amazing and helpful staff. Well informed and willing to work through my problem with me. I will be using them going forward. I would highly recommend this location and staff.
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See what reviewers are saying
Im visiting my local branch(Luton) very often, can say few people are really not for there, they don't really care about the customers. Only person there who really know what to do is ROSS, always fas... See more
Found the website, easy to navigate great prices and building solutions, delivery, best bit was talking to Lee at Luton branch super helpful, kind and standout guy above and beyond definitely recommen... See more
I ordered on the Sunday and waited to hear when the delivery would be , the website says "Once you have placed your order our branch team will contact you to arrange delivery. " I heard nothing so... See more
Company details
- Building Materials Supplier
- Garden Building Supplier
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
- Window Supplier
About Eurocell plc - Luton
Written by the company
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contact info
Unit 3, Chaul End Lane, LU4 8EZ, Luton, London, United Kingdom
- 01582 562484
4.5
Excellent
23 reviews
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Replied to 92% of negative reviews
Typically replies within 24 hours
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Price & quality good but trade counter…
Price & quality good but trade counter service very slow. Hopefully this was just an isolated occurrence of limited service personnel.
April 3, 2024
Bad service from Luton branch
I spoke to a guy called Tony on the phone on 31/3/23 about bringing a item back. He explained that they cant do refunds on a Saturday but I can drop it off on the Saturday and they can process a refund on the Monday. I thought that’s ok. So I took the item back at 8am on the 1/4/23. The guy behind the counter obviously did not want to be there. Just handed me a returns form and said you need to come back in on Monday to process the return. I tried to ask him can’t they just refund the card that I originally used to save coming back up again but he wasn’t willing to listen and just kept butting in saying Tony’s told me to give you this. If I had to go back up on the Monday what was the point in saying bring up on the sat? He was rude and not answering any of my questions. I took my item back and left.
April 1, 2023
Unprompted review
Reply from Eurocell plc - Luton
Hi,
Sorry the branch were unfamiliar with the returns process. Please email your order info over to enquiries@eurocell.co.uk & we'll sort the rest.
Kind regards
Eurocell
Great plastic suppliers always quick…
Great plastic suppliers always quick and cheerful service from vic and Tony!
January 15, 2021
Unprompted review
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