I found the online ordering process relatively simple. I received a phone call, within about 30 minutes of the order being placed, saying parts were ready for collection. Collection was very simple.... See more
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Ordered items at 0930 on the internet. I was called immediately by Glenn who was very knowledgeable and arranged delivery within 90 minutes. Driver I think was called Mike, again very knowledgeable... See more
The m/f weekend staff at fitzherbert roafd on the 18/11/23 were absolutely brilliant,helpful,friendly and knowledgeable. Helped me get a great deal on what I required. Better than a five star perform... See more
Ordered some plastic joists had a call from the Portsmouth office (Louise) within in a few minutes arranging delivery for the same day. Delivered within the hour and unloaded by Micky to a safe locat... See more
Company details
- Building Materials Supplier
- Garden Building Supplier
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
- Window Supplier
About Eurocell plc - Portsmouth
Written by the company
Contact info
Unit C, OYO Business Units, PO6 1RU, Portsmouth, South Coast, United Kingdom
- 02392 376290
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Friendly, helpful and fast
I found the online ordering process relatively simple. I received a phone call, within about 30 minutes of the order being placed, saying parts were ready for collection.
Collection was very simple.
Everyone from the phone call to collection were very polite.
Louise & Vicky in the Farlington, Portsmouth branch…
Louise & Vicky in the Farlington branch were very professional, polite and friendly.
I think Eurocell is very good because…
I think Eurocell is very good because helpful staff, great service, delivery on time brilliant
Very good easy to order online
Very good easy to order online , have a local eurocell so great
Brilliant customer service and delivery
Ordered items at 0930 on the internet. I was called immediately by Glenn who was very knowledgeable and arranged delivery within 90 minutes.
Driver I think was called Mike, again very knowledgeable and professional and all items ok. Overall brilliant service and products
Very positive experience
I ordered online to collect in store, the price's seemed reasonable and the whole process worked fine. The order was waiting for me and the staff were very friendly. No issues at all, very positive experience

Reply from Eurocell plc - Portsmouth
Staff are always helpful and friendly
Staff are always helpful and friendly
Forgotten values resurrected in Portsmouth
From finding what I needed on the website to a confirmation phone call and arriving at my house took around 40 minutes. Now that’s faster than a fast thing. I was so impressed I wanted to find something wrong with the delivery so I could get some more of that super satisfying customer service, unfortunately it was all good.
The manufacturing of the product was…was first class
The manufacturing of the product was first class it was easy to use did the job I used it for and looks fantastic now installed. The salesperson I saw was very approachable fantastic knowledge of what she was selling no BS straight honest and to the point all round great service and a credit to the company thanks for all your help (Mickie) this is one of the reasons I will be back it’s my new favourite place to shop for all my UPVC products.OUTSTANDING.
Visiting the sales counter was a happy…
Visiting the sales counter was a happy and pleasant experience. WELL DONE! Keep up the good work.
Speedy delivery
Ordered some plastic joists had a call from the Portsmouth office (Louise) within in a few minutes arranging delivery for the same day. Delivered within the hour and unloaded by Micky to a safe location. Product looks good quality.
What a pleasant surprise to find a…
What a pleasant surprise to find a company with such knowledgeable staff with great customer service.my order was delivered on time the next day.thank you all.
Easy to navigate site and locate what…
Easy to navigate site and locate what you want, easy payment, good service from local depot.
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