Eurocell plc - Portsmouth Reviews 

48
TrustScore 4.5 out of 5

4.6

Unit C, OYO Business Units, PO6 1RU Portsmouth, South Coast, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I found the online ordering process relatively simple. I received a phone call, within about 30 minutes of the order being placed, saying parts were ready for collection. Collection was very simple.... See more

Rated 5 out of 5 stars

Ordered items at 0930 on the internet. I was called immediately by Glenn who was very knowledgeable and arranged delivery within 90 minutes. Driver I think was called Mike, again very knowledgeable... See more

Rated 5 out of 5 stars

The m/f weekend staff at fitzherbert roafd on the 18/11/23 were absolutely brilliant,helpful,friendly and knowledgeable. Helped me get a great deal on what I required. Better than a five star perform... See more

Rated 5 out of 5 stars

Ordered some plastic joists had a call from the Portsmouth office (Louise) within in a few minutes arranging delivery for the same day. Delivered within the hour and unloaded by Micky to a safe locat... See more


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Portsmouth

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit C, OYO Business Units, PO6 1RU, Portsmouth, South Coast, United Kingdom

  • 02392 376290

4.6

Excellent

TrustScore 4.5 out of 5

48 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(48)

2,343 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly, helpful and fast

I found the online ordering process relatively simple. I received a phone call, within about 30 minutes of the order being placed, saying parts were ready for collection.
Collection was very simple.
Everyone from the phone call to collection were very polite.

July 3, 2026
Rated 5 out of 5 stars

Brilliant customer service and delivery

Ordered items at 0930 on the internet. I was called immediately by Glenn who was very knowledgeable and arranged delivery within 90 minutes.
Driver I think was called Mike, again very knowledgeable and professional and all items ok. Overall brilliant service and products

March 16, 2026
Rated 5 out of 5 stars

Very positive experience

I ordered online to collect in store, the price's seemed reasonable and the whole process worked fine. The order was waiting for me and the staff were very friendly. No issues at all, very positive experience

February 20, 2026
Rated 2 out of 5 stars

No stock held locally

No stock held locally. Had to pay for delivery.

October 7, 2025
Eurocell plc - Portsmouth logo

Reply from Eurocell plc - Portsmouth

Hi, Thank you for your feedback. Unfortunately the products ordered are not Eurocell products and are sourced directly from a third party which incurred the £15 delivery charge, apologies. We have requested our Portsmouth team make contact to provide you with a delivery update on your order. Many thanks, Eurocell

Rated 5 out of 5 stars

Forgotten values resurrected in Portsmouth

From finding what I needed on the website to a confirmation phone call and arriving at my house took around 40 minutes. Now that’s faster than a fast thing. I was so impressed I wanted to find something wrong with the delivery so I could get some more of that super satisfying customer service, unfortunately it was all good.

July 14, 2025
Rated 5 out of 5 stars

The manufacturing of the product was…was first class

The manufacturing of the product was first class it was easy to use did the job I used it for and looks fantastic now installed. The salesperson I saw was very approachable fantastic knowledge of what she was selling no BS straight honest and to the point all round great service and a credit to the company thanks for all your help (Mickie) this is one of the reasons I will be back it’s my new favourite place to shop for all my UPVC products.OUTSTANDING.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Ordered some plastic joists had a call from the Portsmouth office (Louise) within in a few minutes arranging delivery for the same day. Delivered within the hour and unloaded by Micky to a safe location. Product looks good quality.

June 4, 2025

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