Eurocell plc - Rugby Reviews 

31
TrustScore 4.5 out of 5

4.7

Unit 71, Somers Road Industrial Estate, CV22 7DG Rugby, Central & South Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The help they gave us was brilliant as needed more items that they had so collected more. Politeness was perfect and delivery was excellent.

Rated 5 out of 5 stars

Having recently used Eurocell Ltd to source my new windows for my "Man Cave", I have to say that I have been very impressed with their service. The staff at Eurocell seemed to enjoy going 'beyond... See more

Rated 5 out of 5 stars

Ordered online for local collection got a phone call shortly after to say my order was ready for pickup & a text message as well , at the branch the lad was very polite & helpful & he even loaded my... See more

Rated 2 out of 5 stars

Hi. Local delivery take 8 days also staff said we been twice in yours address which is not true- cttv check Delivery wrong product. Unfortunately not happy

Company replied


Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc - Rugby

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info

  • Unit 71, Somers Road Industrial Estate, CV22 7DG, Rugby, Central & South Wales, United Kingdom

  • 01788 579184

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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Replied to 93% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(31)

2,321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service & product.

Ordered online for local collection got a phone call shortly after to say my order was ready for pickup & a text message as well , at the branch the lad was very polite & helpful & he even loaded my car for me , great service.
Product is quality & reasonably priced.

February 15, 2024
Rated 5 out of 5 stars

Having recently used Eurocell Ltd to…

Having recently used Eurocell Ltd to source my new windows for my "Man Cave", I have to say that I have been very impressed with their service.

The staff at Eurocell seemed to enjoy going 'beyond the call of duty' when dealjng with my request. They were very conscientious, courteous and above all very helpful.

I would highly recommend Eurocell Ltd to anyone considering buying new double glazed windows, doors or even facias and guttering products.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Have been using Rugby Branch for a couple of months now. Customer service is always excellent, and staff members are very knowledgeable about the products. Needed a urgent delivery the other day, they dropped everything to get it to me. At very short notice.

May 18, 2023
Unprompted review
Rated 3 out of 5 stars

Higher price charged instore

Very disappointed that I was charged a higher price in store than what is advertised online. When I questioned their online customer services about this I was told that I should return my purchase to the store for a refund then reorder it online and collect in store. It wasn’t worth doing as it would cost me more in travel costs and time than the cost differential on my small order. Nowhere on their website is there any indication that the in store purchase price would be higher than the online purchase price. I would consider this to be breaching the Consumer Protection Act 1987 but got no response from customer services when I pointed this out to them.
For reference document number 330175358 reference number 470028929.

May 9, 2023
Unprompted review
Eurocell plc - Rugby logo

Reply from Eurocell plc - Rugby

Hi,

Apologies you have received no response from our Customer Service Team. Will forward this message over to them & we will come back to you once the issue has been investigated asap.

Kind regards

Rated 5 out of 5 stars

Dealt with Lucas from the Rugby branch

Dealt with Lucas from the Rugby branch, he delivered a first class service from start to finish. I would never usually bother with a review, however, I feel as though his excellent service should be recognised. Highlighted more so after my 1 star initial encounter with the Northampton branch.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

We would highly recommend Eurocell.
They seem to stock a vast amount of products and we always check Eurocell for certain products before looking elsewhere as 9 times out of 10 they will stock the item/s we are looking for.
We purchase our windows and doors from them which are always a great price and quality.
We also have a great relationship with Roy at the Rugby branch who is their Branch Sales Manager and nothing is too much trouble and he makes sure all our products are delivered out on time.

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

Eorocell rugby 5 stars.

Have owed a fascia replacement company for quite a lot of years now. highly recommend rugby eourcell. Jack Toby and John will go out there way to make sure deliveries and orders are on time nothing is too much trouble a pleasure to deal with.

January 13, 2021
Unprompted review
Eurocell plc - Rugby logo

Reply from Eurocell plc - Rugby

Thanks for the great feedback Thomas.

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