Chat is not easy as agent needs product number but website omits these so not joined up thinking but materials used are good.
Location
Switch locationBlock B Unit 1, Trentham Trade Park, ST4 8GA Stoke South, West Midlands & North Wales, GB
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See what reviewers are saying
Wrong product delivered initially, but very quick to rectify and within the time frame of promised delivery. Would recommend Eurocell.
I was tasked with collecting 5x gutter joining units. I am a customer service excellence super judge and seldom im impressed,..but I was so.thrilled to be served by s gentleman with a beard last we... See more
Goods in stock,and good price.I didn’t get a text or Email to say my order was ready,so just went to the depot,2 hours after placing the order
Company details
- Building Materials Supplier
- Garden Building Supplier
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
- Window Supplier
About Eurocell plc - Stoke South
Written by the company
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contact info
Block B Unit 1, Trentham Trade Park, ST4 8GA, Stoke South, West Midlands & North Wales, United Kingdom
- 01782 444570
4.7
Excellent
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Wrong product delivered initially
Wrong product delivered initially, but very quick to rectify and within the time frame of promised delivery.
Would recommend Eurocell.
May 12, 2026
Great customer service
February 4, 2026
The manager Ash and all the lads are…
The manager Ash and all the lads are absolutely first class. The service is amazing. Really helpful staff that do their best all the time. Helpful and really polite. Wouldn't use anywhere else.
January 14, 2026
Unprompted review
I was tasked with collecting 5x gutter…
I was tasked with collecting 5x gutter joining units. I am a customer service excellence super judge and seldom im impressed,..but I was so.thrilled to be served by s gentleman with a beard last week. He was absolutely on it..I hope the management team at Trentham look after him...or you will lose him. He is an employers dream. Knowledgeable, polite helpful and just a delight to speak to. When Someone has done a good job it deserves a mention
September 9, 2025
Unprompted review
Very good prices and quick delivery
Very good prices and quick delivery
August 20, 2025
Unprompted review
Goods in stock,and good price.I didn’t…
Goods in stock,and good price.I didn’t get a text or Email to say my order was ready,so just went to the depot,2 hours after placing the order
April 3, 2025
Excellent advice from staff
Called at Stoke depot today and got great advice and attention from Woody & Ash regarding some UPVC architrave trim.
March 21, 2025
Unprompted review
Fabulous customer service
Fabulous customer service! We are complete DIY novices and were welcomed and given great advice.
February 26, 2025
Unprompted review
Excellent service
January 20, 2025
Visited Stoke South
Visited Stoke South - Trentham branch,
excellent service from Jordan.
In & out within minutes, with exactly the items I needed from stock 👏
November 27, 2024
Unprompted review
Great customer service
I had unknowingly made an error in my order, it was spotted by someone at Eurocell, thet called me and amended my order so that I received the correct items.
October 7, 2024
Spot on service
Great service from the team , easy to order and collect, they have also delivered to me on time and in full.
September 19, 2024
Order collect without problems
The Staff at Trentham are just GREAT . POLITE AND VERY HELPFUL CAN'T FAULT.
September 21, 2024
A very easy process
First time using the company.
DIY scheme.
I found the whole experience a very easy process, and considering it was a small order, that made no difference to the customer care that l received at the collection point.
I would have no hesitation in using the company again
September 16, 2024
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable on all products
and polite at all times wouldn't hesitate to recommend Eurocell to all my colleagues.
July 16, 2024
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