My order sorted and delivered promptly, thank you Woolwich branch
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The four is for the products although I have not checked for damage as yet As for arranging a delivery I would give that a one star based on the same excuse used every time they fail to turn up when... See more
Placed an online click & collect order, product was ready at my local branch next day, polite staff, hassle free order & got exactly what I wanted.
Well so far not very good - website order made and accepted - went to pick up and out of stock. Alternative taken but returned as unworkable and advised to apply for a refund on line / Email as quicke... See more
Company replied
Company details
- Building Materials Supplier
- Garden Building Supplier
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
- Window Supplier
About Eurocell plc - Woolwich
Written by the company
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
SHOP ONLINE
WINDOWS
Contact info
Unit 2, Gateway Business Centre, SE28 0EZ, Woolwich, London, United Kingdom
- 020 8317 5839
3.6
Average
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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My order sorted and delivered promptly
My order sorted and delivered promptly, thank you Woolwich branch
March 4, 2026
I bought guttering from Eurocell… Poor Quality!!
I bought guttering from Eurocell expecting high quality as I have used their product before. I purchased the guttering from Eurocell and it was installed at the clients property. The product quality was very poor, very soft plastic and some parts started to break on install. I carried on with the job !!
After approx three weeks of installation the client telephoned myself saying the guttering is leaking?
On inspection I found most of the guttering had distorted and bowed?
Plastic appeared very more quality and certainly would not last to do the job?
It has been a complete nightmare, as I had to remove the new guttering and replace with another product I wished I used in the first place!
I have since found out that Eurocell have changed their supplier? NOT great quality Product!!!
Customer # 93794
July 8, 2025
Unprompted review
Reply from Eurocell plc - Woolwich
Hi We are sorry to hear about the issue you have been having with your order, in order for us to investigate further, please could you provide your order number and confirm which branch the order was placed at? Thank you Response Team
John at Woolwich branch extremely…
John at Woolwich branch extremely helpful. Forget Wickes, selco, b and q, etc, the items I bought were half the price. Take a look!
July 21, 2025
Part of order not delivered
Order #000118178
Placed on 22 Jun 2025, 19:36:22
White Skirting Board Ogee Internal Corners Pack of 4 - 150mm
SKU: SK150CTIP4WZ1
Collection / Delivery
delivery
2 Exc VAT: £16.18
I ordered 2 of the above but only 1 was delivered phoned the branch and they said it would be delivered on Friday the 4th of July but nothing turned up i now can’t finish my project so I’m not very happy. I have used Eurocell in the past with no problems but this time nothing but problems . Not very good service
July 3, 2025
Unprompted review
Reply from Eurocell plc - Woolwich
Hello, . I'm Sorry to hear about the experience you received our Woolwich team have tried to make contact with you again today, with no response, They will try again shortly. Thank you
Great job from Gary and Charlie
Great job from Gary and Charlie, CSL construction. Very friendly and helpful. Neat and tidy and excellent job!
April 9, 2025
Unprompted review
Best customer service
1st time here, friendly service so was comfortable straight away. Good advice and his customer service was excellent. Highly recommended.
February 20, 2025
The four is for the products although I…
The four is for the products although I have not checked for damage as yet
As for arranging a delivery I would give that a one star based on the same excuse used every time they fail to turn up when they say they will
Driver has done the deliveries in the wrong order and gone elsewhere yeah of course he has .
November 7, 2024
Not recommend Woolwich branch
Not recommend Woolwich branch. Very disappointed.
September 10, 2024
Unprompted review
Reply from Eurocell plc - Woolwich
Hi, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Response Team
Fast and Furious on line and went in and picked up…
Order on line and went in and picked up what I needed.
Staff was helpful and very knowledgeable about all products in the store.
August 24, 2024
Never received my online order
Never received my order - 2 weeks waiting, but no one seemed to be able to contact my local store (Woolwich) to give me an estimate on delivery. I opted to cancel and received a refund quite quickly, but it was a very frustrating experience.
July 24, 2024
Reply from Eurocell plc - Woolwich
Hi Carla, Thank you for your feedback. I'm Sorry to hear about the experience you received, We will pass this across to the Sales Team to investigate further. Many thanks, Eurocell
they responded promptly & resolved the issue !
Well so far not very good - website order made and accepted - went to pick up and out of stock. Alternative taken but returned as unworkable and advised to apply for a refund on line / Email as quicker but still waiting - however on being advised of the problem it has been quickly resolved so all good nothing bad
June 30, 2024
Reply from Eurocell plc - Woolwich
Hi Richard, Thank you for your feedback.
I'm Sorry to hear about the experience you received, I have gone ahead and
processed the refund for you. Huge apologies again.
Placed an online click & collect order
Placed an online click & collect order, product was ready at my local branch next day, polite staff, hassle free order & got exactly what I wanted.
February 12, 2024
Unprompted review
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