Eurocell plc Reviews 

Easy to find product - Easy to place order

Friendly service

The best supplier of fascia and lanterns in tamworth

Everything was so easy to look, order and pay for without any probs, even small probs, Thank You

Ease of ordering, had exactly what I was looking for at a fantastic price including delivery.

Placed an order with 1-2 day delivery, items were never delivered, communication was shockingly bad. I had to chase and no one got back to me, after 14 days I had to get a refund.
My advice would be don’t bother with eurocell

Only used Eurocell a couple of times but their service is superb and would certainly recommend to other people

Very disapointed with my delivery today i was not informed when my fence panels were arriving dispite my email to establish delivery date,luckily i was home when they arrived out of the blue the delivery driver however was very polite

They did their best to resolve the issue and brought about a workable solution.

The Company's website is terrible despite my excellent Internet connection. I almost gave up at one point and thought of going elsewhere for the items I needed.
Please sort out your website as you might be losing customers.

Simple and logical ordering process. Good prices.

I am extremely disappointed with the service I received from Eurocell regarding Order #000212995.

The issue was not the cancellation or refund—it was the repeated broken delivery promises. I was initially told my order would be delivered within 48 hours. I was then repeatedly assured that delivery would take place on Thursday, then Friday before 4:00 pm, then “definitely Monday morning,” and later again before 4:00 pm on Monday. None of these promises were kept.

Each time I had to chase the Coventry branch for an update. No one contacted me proactively. On one occasion, a member of staff told me the matter was “nothing to do with me” and ended the call, which I found completely unacceptable.

Because I relied on these repeated assurances, I did not purchase the materials from another supplier. As a result, my contractor’s work was delayed and my building project was disrupted. Had I been told honestly from the beginning that delivery could not be made, I would have sourced the materials elsewhere.

Head Office eventually offered to cancel the order and provide a refund, which I accepted because I had completely lost confidence in Eurocell’s ability to fulfil the order. While I appreciate the refund, it does not make up for the wasted time, frustration, inconvenience, and delay caused to my project.

I hope Eurocell reviews its communication, delivery planning, and customer service procedures so that other customers do not experience the same poor service.

Very good price, great product, could improve by giving the Delivery date sooner.

Ordering was easy online helpful information to workout what you needed.
Delivery very quick.
Delivery driver very helpful and polite

Easy to use website, pick up was easy and very friendly staff.

Friendly and knowledgeable staff a guy named Barry, great help

Straight forward purchase online

I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site delivery as some parts are 5.5metres long & free delivery over £50...

I think Eurocell is very good because they have a wide range of products at very reasonable prices and helpful knowledgeable staff to boot.

Good range of products at competitive prices combined with delivery services and a straightforward ordering process made an easy choice