I'm very happy with the service I received from EUROCOC. I ordered my digital COC and they sent it to me right away. During the inspection in Switzerland, they asked for the original physical copy, so... See more
Company replied
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Review summary
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Everything worked perfectly! CoC arrived 1 week before estimation and the technical inspection passed without issues. Asked by Mercedes in Brussrls and was about 100 euro cheaper but procedure would... See more
Company replied
Everything just went perfectly fine. Documents were delivered 3 weeks ahead of time. Communication was always perfect and with a very very low reaction time.
Everything went smoothly, the COC was delivered a lot faster than the estimate said it would be delivered. The customer support was also very fast and very friendly when I had a few questions! Very g... See more
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Company details
Written by the company
Nous sommes une entreprise leader en médiation de certificats de confomité (COC) pour les voitures particuliers, utilitaires et les motos en Europe. Notre devise est : « La paperasse ne devrait pas être votre tracas » EUROCOC est une société dévouée à vous aider à obtenir votre COC aussi facilement que possible. ------------------------------------ We are a premier company in providing Certificates of Confomity (COCs) for passenger cars, utility vehicles and motorbikes in Europe. Our motto is: “Paperwork should not be your hassle” EUROCOC is dedicated to helping you obtain your COC as easy as possible.
Contact info
Žižkova 7803/22B, 81102, Bratislava, Slovakia
- +421 233 221 404
- info@eurococ.eu
- eurococ.eu
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
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Great experience
Everything was clear, fast and the documents arrived perfectly in time. Thanks a lot!!
December 17, 2024
Reply from EUROCOC
Hello,
Thank you very much for your kind words and positive review. We are happy to hear that everything went smoothly with your order. If you need anything else, don't hesitate to reach out.
Have a wonderful day.
Kind regards
EUROCOC
Reply from EUROCOC
Lieber Kunde,
vielen Dank für Ihr fantastisches Feedback! Wir freuen uns sehr, dass Sie eine so großartige Erfahrung mit uns gemacht haben. Es ist uns eine Freude, Sie wieder bedienen zu dürfen!
Wir wünschen Ihnen einen schönen Tag.
Mit freundlichen Grüßen,
EUROCOC
Excellent
Excellent. Delivered one week earlier.
Received follow up of the shipping in the whole process. Cheaper than others.
Recommended!
December 4, 2024
Reply from EUROCOC
Dear Juan,
Thank you so much for sharing your order journey with us : it was a pleasure to assist you efficiently and make your administrative life easier.
We remain at your disposal and wish you an excellent day.
Kind regards,
EUROCOC
It was great colaborate with EUROCOC
It was great colaborate with EUROCOC
If i was sceptical at the begining beacuse i was unsure if i have to trust an website for COC and if the documents was original or if they would arrive but now i m super satisfied and everything was great all the documents are originaly and they arrived very soon so i definitly recommend it
December 9, 2024
Reply from EUROCOC
Dear Armand,
We sincerely thank you for sharing your experience in full transparency. We indeed work with reliable suppliers delivering only original COCs, also making sure you get the fastest turnaround possible. We are pleased to have been able to guide you through the process of obtaining your COC.
We wish you an excellent day.
Best regards,
EUROCOC
Reply from EUROCOC
Dear George,
Thank you for sharing your experience, we appreciate your feedback.
Have a pleasant day.
Best regards,
EUROCOC
Great customer service
I have to say that the customer service was really reactive and fix my issues. Probably not my cheapest buy but reliable
November 22, 2024
Reply from EUROCOC
Dear David,
we sincerely thank you for your feedback. We are happy we could help you throughout the process and remain at your disposal for any future request.
We wish you an excellent day.
Kind regards,
EUROCOC
Reply from EUROCOC
Dear Stefano,
Thank you so much for your feedback, we really appreciate you sharing your experience.
We wish you an excellent day.
Best regards,
EUROCOC
I make an incorrect request for a VIN
I make a request for a VIN, but unfortunaly a made an mistake and order for an incorrect ones.
I made a contact to EUROCOC, that understand my annoyance and offer to me the correct one´s!
I have no words to express my feeling of gratefullness. It is a pleasure to work with people that thinks in the clients first of all!
I have no doubts in the next time when i need another COC, which enterprise i will choose.
Besides that the requests are very quickly to arrive, much more faster than another, that i have request in the past.
December 5, 2024
Unprompted review
Reply from EUROCOC
Dear Mr. Goncalves,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that we could assist in resolving the issue
We truly appreciate your trust in EUROCOC and look forward to assisting you again whenever you need another COC.
Kind regards,
EUROCOC
Reply from EUROCOC
Dear Stefan,
Many thanks for your kind feedback!
We wish you an excellent day.
Best regards,
EUROCOC
Fast, Kind and Precise
Fast, Kind and Precise
I can easily say that Eurococ.eu is among the best companies we work with. Once you have placed and paid for the order, you know that the COC will arrive within the established time frame.
Really excellent!
Excellent customer support if you need help.
November 29, 2024
Unprompted review
Reply from EUROCOC
Dear Nin Nin,
Thank you so much for your kind and supportive feedback. We value efficiently and clear communication in our everyday work, therefore it is a pleasure to read you could benefit from our services so smoothly.
We remain at your disposal for the future and wish you an excellent day.
Best regards,
EUROCOC
Good choice
Easy process everything was smooth and I received my documents even before the estimated time.
September 15, 2024
Unprompted review
Reply from EUROCOC
Dear Claudio,
Such a pleasure to assist you efficiently. We thank you for your kind review and wish you a pleasant day.
Best regards,
EUROCOC
Extremely delayed delivery
Extremely delayed delivery. I've ordered a CoC over 2 months ago and it has not been delivered yet. The costumer service cannot give any further update on the document, blames it on their service provider and responds with a standard reply to any inquiry from my side. Absolutely not reccomended.
November 21, 2024
Unprompted review
Reply from EUROCOC
Dear Benedetta,
We are sorry you had to face the summer delays of our supplier. We value transparency in our communications and therefore do not wish to provide you with any information we can't guarantee or expect. We do, however, work assiduously to ensure that delayed orders are processed with urgency.
We remain at your disposal to assist you in any way we can.
Best regards,
EUROCOC
Yours faithfully
Fantastic.
The website is easy to navigate and the delivery time was super fast. Very satisfied with the service.
November 4, 2024
Reply from EUROCOC
Dear M. Dukic,
Huge thank you for your supportive feedback. We're glad our services helped you to simplify your procedures.
We wish you a pleasant day.
Best regards,
EUROCOC
Reply from EUROCOC
Dear Florian,
May thanks for your positive review. We remain at your disposal and wish you a very pleasant day.
Best regards,
EUROCOC
Ok results, to improve in communcation and clear ETAs
EDIT: i finally received the document on 22/11. It would help to improve communication when ETA are not respected - it created lots of churn for people waiting for this document to have to wait extra weeks. The CS at the telephone was friendly, despite not being able to provide a clear date for the delivery.
--
Terrible experience.
I was supposed to receive the CoC today for a Suzuki (04/11). No news since today (it has been 33 days so far), until I sent an email to receive an update (as the deadline was today, with no news).
I received an email stating that "it seems that the order it going to take more than expected". I called the customer service, only to be told that "we offer intermediation for the service, it is not out fault if we didn't receive the document yet", and that "we sent you an email to warn you we were late". Now it will take 2 additional weeks (47 days?) to receive a piece of paper, of a car that is regularly sold in the EU market.
Terrible, terrible, terrible experience. Now I'm stuck with a car I cannot use, without clear deadline on when I will be able to receive the CoC.
Happy to change the review if the document is provided tomorrow 05/11, or a partial refund if provided for the lack of professionalism.
EDIT on your 1st reply on 07/11/2024: please don't worsen the situation being condiscending.
1) The process is very clear, and you did not follow it. 2) You were supposed to provide the COC by 04/11 - as per your email - and you didn't
3) You were supposed to provide an update if problems arises - and you didn't until I sent an email on 04/11 afternoon to ask for an update. Only then you send me another email mentioning that there were generic problems, and that you were "dealing with your request as a matter of priority and will be sending the COC as soon as we get it". You did not provide a new ETA, and you did not provide clarity on what's happening
This is extremely unprofessionaly. Additionally, you're not really giving Customer Service either - I don't have visibility on when I'll have the COC, you didn't offer any discount to try to mitigate the problem, and I can see you are trying to be condescending.
Please provide an ETA, and a discount if you understand the discomfort. Thanks.
November 4, 2024
Unprompted review
Reply from EUROCOC
Dear M. Marascio,
Let us clarify the process regarding the COC's issuance.
Once the order is placed, the issuance starts as soon as the order is paid and complete, according to the brand's processing timing. For Suzuki, 20 business days are needed for the manufacturer to deliver the COC. Each and every step of the order process is confirmed via email so that you can track the progress of your request. If you haven't found any email, we invite you to check your spam folder.
As for our supplier issuance's delay, we obviously understand it has an impact on your administrative procedures and use of the car. Rest assured that we are dealing with your request as a matter of priority and will be sending the COC as soon as we get it.
We remain at your disposal.
Best regards,
EUROCOC
immediate response
immediate response - just an issue with the scooters where the doc wasn't available in the database, even in this case their response was within a few days and we knew what to expect for
October 21, 2024
Reply from EUROCOC
Good afternoon,
we sincerely thank you for your comment. We make sure to provide useful information and guide you through the process for each situation. Therefore, we are happy to read you could benefit from our team's knowledge.
We thank you again and wish you a pleasant day.
Kind regards,
EUROCOC
Fast, clear and customer-oriented!
EuroCOC was very responsive since the beginning. Available to provide additional info, clear and fast in processing the request and delivering the documents needed.
October 21, 2024
Reply from EUROCOC
Dear M. Parola,
Thank you so much for your enthusiastic feedback. We are very grateful for your trust, as well as for the time you took to write this review.
It was a pleasure to assist you with the official document and reactive communication.
We remain at your disposal and wish you a pleasant day.
Kind regards,
EUROCOC
Perfect service
Absolutely perfect service. Kind, fast and professional. Many thanks!
October 10, 2024
Reply from EUROCOC
Dear Pascal,
Huge thank you for your enthusiastic feedback ! It was a pleasure to assist you in your procedures.
Wishing you an excellent week.
Best regards,
EUROCOC
Very fast delivery
Delivery was announced for Wednesday but the COC paper and info arrived already on the week-end before (so within 2 rather than 5 days)! The digital history had no info on service but this is due to Volvo not collecting / providing it.
October 11, 2024
Reply from EUROCOC
Dear M. von Kempis,
Thank your for your review.
We have just sent you again the history of the vehicle, which was previously sent on October 11th. We assume there was a failure in the delivery of our email and hope you'll have the use of it now that you have the document
We remain at your disposal.
Best regards,
EUROCOC
Excellent experience
Excellent experience: fast and clear information, very reactive customer care service.
September 25, 2024
Reply from EUROCOC
Dear Silvia,
Thank you soo much for your supportive comment, we were glad to assist you in your process.
Wishing you a lovely day.
Best regards,
EUROCOC
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