Only complaint was our works were starting on Easter monday, but no deliveries on the Good Friday/Sat/sun/mon so in order to have the loo ready for start date we had to get it dropped off on the Thurs... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good toilets. Really helpful customer service staff and and delivery driver. Delivery between 7.00am to 4.00pm which is too long - make it am or pm. When I rang to ask when to expect the delivery I... See more
Company replied
You totally disregarded our instruction to arrive after 9 o'clock. The operator was over an hour early which meant my site person rushing to get there . Better timetabled communications would be appr... See more
Company replied
We have just had two disabled toilets emptied by Mikial (sorry if spelling is incorrect) at Woodlarks Campsite. What an absolute credit he is to your company! He was polite, professional, a total gent... See more
Company replied
Company details
- Portable Toilet Supplier
- Construction Company
- Plant and Machinery Hire
- Ready Mix Concrete Supplier
- Scaffolding Rental Service
- Septic System Service
About euroloo
Written by the company
Welcome to euroloo, the trusted nationwide provider of portable toilet hire, site welfare units and sanitation solutions.
Operating strategically across the nation, our network of 8 regional depots including Chelmsford (HQ), London, South East (Kent), South (Reading), South West (Bristol), Midlands (Coventry), North West (Cheshire) and North (Leeds) enables us to deliver clean, modern and reliable facilities tailored to your exact requirements. Whether you are managing a large-scale construction site, planning an outdoor event or undertaking a home renovation project, we have you covered.
With decades of industry expertise, euroloo is dedicated to setting the benchmark for service excellence and sustainability. Our comprehensive range includes standard chemical toilets, mains-connected units, accessible facilities and eco-friendly welfare units. Every unit in our fleet is maintained to the highest standards, ensuring optimal performance, cleanliness and comfort for your site or event.
At euroloo, customer satisfaction is at the core of everything we do. From seamless booking and expert advice to swift site collections, our experienced team ensures your operations run smoothly, safely and remain fully compliant with current health and safety regulations. We pride ourselves on offering dependable delivery timelines and flexible hire terms to suit projects of any size.
Our mission is to be your premier choice for sustainable toilet and welfare hire. Supported by our nationwide network of depots, we continuously invest in eco-conscious technology and fuel-efficient servicing routes to minimise environmental impact and guarantee responsive service without compromising on reliability or value.
Thank you for choosing euroloo. Get in touch with our friendly team today to discuss your requirements or receive a fast, competitive quote!
sustainable. toilets. welfare.
Written by the company
- Complete Portable Toilet & Welfare Solutions
- From portable chemical toilets and welfare units to tank emptying and servicing, we deliver reliable, eco-conscious sanitation solutions for construction, events and home projects nationwide.
Guaranteed Next Day Delivery
or You Get it For FREE
We're that confident in our ability to guarantee to delivery your next portable toilet the very next day that we'll waive your delivery charge if we dont!!
Contact info
euro House, CM2 7TA, Chelmsford, United Kingdom
- 0800 61 22 515
- sales@euroloo.com
- euroloo.com
Nationwide Toilet & Welfare Hire
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Excellent customer service
Excellent customer service. Ongoing communication
Delivery and collection on time as advised.
Toilets excellent condition with sanitiser and good quality toilet paper.
Would order from euroloo again.
August 8, 2026
The service was great
The service was great, alin was communicative and helpful. Very pleased
August 10, 2026
Unprompted review
Very happy nice and clean very helpful…
Very happy nice and clean very helpful driver have recommended to my guests. It's ready for pick up.
July 16, 2026
First class customer service!!!
Hi, I would like to leave a review,
Had been promised Wednesday Thursday, Friday and Saturday every day I telephoned euro loos the guys were coming to service my Loos. I spoke with abi king on Saturday morning and explain my plight and frustration. I run a small Camping site where we have young children present it was Paramount we needed to clean our Loos as they are not builders Loos they are general public. Abby was absolutely fantastic from start to finish she spoke to the transport team. She had a difficult task. They did not have me down for servicing at all which I think is very very poor abi called me back and we had a guy that came out at 2 o’clock on Saturday happy days. Abi should be praised by her management team for first class. Customer Service. I was not just fobbed off or forgot about Abi understood that I was in a desperate situation and she succeeded in making it happen. Thank you very very much in future. I will ask to speak to Abi at Chelmsford, thank you Abi 🌟🌟🌟🌟🌟
Many thanks
Rachel .
August 8, 2026
Unprompted review
Reply from euroloo
Hello Rachel, thank you so much for taking the time to leave us a review of your experience with euroloo.
We are so sorry to hear about the issues you encountered regarding your servicing schedule, but we are thrilled to hear about the amazing customer service you received from Abi. We will make sure this brilliant feedback is passed directly to Abi and her management team on your behalf.
Thank you again for your patience and for your kind words!
A Loo, is a Loo, is a Loo...
A Loo, is a Loo, is a Loo but Euroloo delivered on the day requested, the delivery guy was professional and ensured positioning of Loo was correct before unloading.
All checks were made re stability, Loo paper & Sanitiser and consequently - once Text received about collection date - said Loo was collected, exactly when advised. What more can I say!
June 22, 2026
Reply from euroloo
Hello Austin, thank you for taking the time to leave us a review of your experience with euroloo.
We are so pleased to hear about the experience you received when you hired from us. We will ensure that your feedback is shared with the wider team.
Once again, thank you for your feedback!
Reply from euroloo
Hi Oliver, thank you for leaving us a review. We really appreciate your feedback on Alim and we know he will too. We will make sure to share this with him on your behalf!
Alin was amazing
Alin was amazing, gave us what options to do and helped us to put the toilet over the fence where we needed
August 5, 2026
Unprompted review
Reply from euroloo
Hello Albert, thank you for taking the time to leave us a review. We are so pleased to here about the service you received from Alin and we will make sure this is fed back to him on your behalf!
Please Avoid this Company
I am extremely disappointed that I have had to leave another review.
Despite my previous formal complaint and Euroloo's assurance that the issue had been resolved, nothing has changed. I have been chasing the company every week because the portable toilet continues to miss its scheduled services.
Once again, today's service was missed, and I have now been told it will probably not take place until Friday, 7 August 2026. This is unacceptable for a service that has been paid for.
This ongoing situation has caused me significant stress and frustration. I should not have to spend my time repeatedly chasing a company to provide a service that I am paying for.
My complaints have not been properly addressed. I was promised a call from Ben in the Transport Department, but he never contacted me.
Repeated missed services, poor communication and broken promises demonstrate a serious lack of professionalism. Based on my experience, I would strongly advise others to avoid this company if they are looking for a reliable service.
August 4, 2026
Unprompted review
Reply from euroloo
Hello Erikas,
Thank you for taking the time to leave us your feedback. We are so sorry to hear about your frustrations with regards to servicing.
Ben has emailed you yesterday to discuss this with you, once again we are so sorry for any upset or inconvenience caused to you by these issues.
Reply from euroloo
Hello,
Thank you so much for your review, we are so glad to hear that you are happy with the service provided by Alin. We will make sure to feed this back to him and the rest of the team on your behalf.
Reply from euroloo
Hi,
Thank you for your five star feedback, we are so glad to hear about the excellent service you received. We look forward to working with you again in the future!
Alin Gabor provided excellent service
Alin Gabor provided excellent service
August 3, 2026
Unprompted review
Reply from euroloo
Hello Ping,
Thank you so much for taking the time to leave us a review. We are so glad to hear of the excellent service you received from Alin. We will be sure to share this with him on your behalf!
The worse company to deal with.
The worse company to deal with.
They never turn up for their weekly cleaning and they took 3 weeks to remove it of the site.
Worst costumer services ever.
August 3, 2026
Unprompted review
Reply from euroloo
Hello Lindi,
Thank you for taking the time to leave us a review of your experience, we are so sorry to hear about the issues you have had regarding the servicing of your toilet.
We have shared the details of this with the team to get this looked into. Once again, we are sorry for any upset or inconvenience caused to you by these issues.
I’m very happy with Alin service this…
I’m very happy with Alin service this morning. He was here nice and early and very friendly.
August 3, 2026
Unprompted review
Reply from euroloo
Hi Matthew, thank you so much for your feedback. It's great to read about the friendly service you received from Alin this morning. We will make sure to feed this back to him and the wider team for you.
Unresponsive and don't come when they say they will
Euroloo are unresponsive and never pick up the phone when you are trying to get them to service or collect their loo from our property. When you finally get through to someone they make commitments that they do not keep. It's been three weeks and we are still waiting for them to collect it.
July 31, 2026
Unprompted review
Reply from euroloo
Hello Pierre,
Thank you for taking the time to leave us a review of your service. We are so sorry to hear that your issues have not been resolved, we have requested information from you to look into this further. Once this has been provided we will get our team to look into this right away.
Once again, we are sorry for any upset or inconvenience caused to you by this.
Still not collected!!!
Coming up to three weeks ago I asked for the Euroloo to be collected from my driveway and it is STILL there. After they missed the first week I called and called and they finally (never answer the phone!) PROMISED it would be collected last Tuesday. Yet again it is not collected. What do I need to do to get rid of this stinking germ infested plastic box on my driveway???
August 1, 2026
Unprompted review
Reply from euroloo
Hi Pippa,
Thank you for taking the time to leave us a review of your experience. We are sorry to hear about the issues you've had regarding collection. We have requested more information from yourself so we can look into this further and get this rectified.
Thank you for your patience and again we are sorry for any upset or inconvenience this has caused.
We hired toilet units for our site
We hired toilet units for our site, but the service provided was completely unacceptable. The units were left uncleaned for long stretches, resulting in unbearable smells and severe hygiene hazards that made them unusable for our team.
Despite multiple calls, messages, and formal complaints chasing up missed cleaning appointments, the company repeatedly failed to turn up when scheduled. Even after requesting an immediate off-hire due to the dreadful conditions, the delays only continued. It took nearly a week after our initial complaint just to get the units cleaned prior to removal. We were then promised a next-day collection that never happened.
It has now been several days since the promised collection date, our follow-up emails are being ignored, and the foul-smelling units remain stuck on our site.
July 31, 2026
Unprompted review
Reply from euroloo
Hello Denice,
Thank you so much for taking the time to leave us a review. We are so sorry to hear about the experience you have had with us. We have requested some more information so that we can look into this further.
Once received we will get this passed over to the relevant team to get this resolved. We are so sorry for any upset or inconvenience caused to you by this.
Reply from euroloo
Hello Mathilda, thank you for taking the time to leave us a review. We are so glad to hear about the great experience you had with our delivery driver Alin. We will be sure to share this feedback with him and the rest of the team on your behalf.
Alin did a good job
Alin did a good job. We are very happy with the service!
July 31, 2026
Unprompted review
Reply from euroloo
Hello Tsvetomir, thank you so much for the positive review. We are so glad to read about the service you received from our driver Alin. We will be sure to share this with him and the wider team on your behalf!
Delivery staff were just great
Delivery staff were just great, product good but after sales service really inconsistent with very poor communication.
July 7, 2026
Reply from euroloo
Hello Bernard, thank you for your feedback. We are glad to hear about the great experience with the delivery team, however we are sorry to hear about the after sales service you received. We have shared the details of this with the wider team to ensure this does not happen again. Once again, thank you for making us aware of this and we apologise for any inconvenience caused.
Reply from euroloo
Hello James, thank you for taking the time to leave us a review. It's great to hear about your experience with Alin and the great customer service you received. We will ensure that this is fedback to him and the wider team!
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