EuropaFoodXB (Le Supermarche) Reviews 

Great service, Beaufort cheese delivered exactly as stated, good cold packaging, very happy, will definitely use again

Ordered a French cheese ( St Albray )currently difficult to obtain, arrived promptly, chilled and intact. Excellent service.

Europa foods, Europa foods. Where do I start. if I could give a "no star" I will. Worst service ever. We ordered a consignment of multi pack rillettes, merguez sausages etc for Christmas and New Year celebrations. After a long wait for the delivery, Items were delivered as we were on our way out on the Saturday. We put the delivery bag in the refrigerator and wnet out only to return on the Sunday to fin that most of the items have a few days "Consume by" date. By Christmas they will be days out of date. it took several calls and email for Europa foods to respond for a swap of the items or full refund. They have declined. My advise to everyone ordering stuff from Europa foods is to check the "sell by date", Consumeb by date" and !"best by dates"......watch this space. I will be back ............

This is the only supermarket I can buy black pepper Boursin my favourite cheese ever. Ordering is easy and they deliver which is fantastic. Given a choice of delivery dates to suit me. Absolutely fabulous service. I’d never get my cheese without them. Five stars from me.

Cheaper than most alternatives. Fast delivery

easy to order, and wonderful brandade. Just add a little olive oil and lemon juice and it's just like the one I make t home in Provence.

Excellent service!
Food order arrived promptly and was adequately packed and kept chilled!

Twice i have order a specific item , twice it has shown in stock on there website and twice they could not deliver, if you do not have stock of item, then it should say so on your website, will not be using again

I have give Europafood xb so many chances to put things right after they sent me only half an order and charged me full price. I have sent so many emails but they are completely missing the point which is I don't expect to be charged for items I did not receive, and that were not substituted... I have found all of the produce readily available elsewhere, such as Amazon, at lower cost, lower delivery price, and better service... no brainer..

I was able to get the chocolate I couldn't found elsewhere. The system was easy to use, and I was able to collect my chocolate on the specific day. The only problem was a IT problem that they had. The address on the ready for collection email was incorrect. I went there and the staff did apologize. He gave me a business card with an address in South Kensington. The shop at the address was closed for renovation. Then I search on google map and found that the shop was around the corner - the address on the business card was incorrect. I spent more than an hour to locate the shop and finally I got my chocolate. They were very tasty.

We've been a loyal customer of EuropaFood for going on ten years now. They have maintained an excellent range all through the covid 19 pandemic and Brexit, and their level of customer service has always been exemplary. Used their in-store pick up option for the first time recently and it was fast and pleasant

Last order was the worst experience: I ordered some good quality cheese, unticked the substitution button because I didn't want it replaced with a bad one.

We exchanged a few emails with Ben Leclerc (director) where he argued a raclette cheese is a raclette cheese and unclicking the sub button doesnt matter.

About 5-10 minutes after I sent the last email, he called me to keep arguing on the phone. I put him on speaker so that the people present could hear what he had to say:

"thank you for wasting my time and yours, you have nothing better to do with your life" etc.
I told him this was harassment at this point, but he "didn't care it made him happy".
Also when I pointed how unprofessional he was with that phone call he said "I m the director I make millions so yeah I m professional".
I could go on but you get the idea.

My friend received the wrong product as the item was replaced with a vastly inferior product without knowledge or consent.
After voicing his discontent. My friend has now been receiving phone calls from the Director Ben Leclerc harrassing him and intimidating him for voicing his discontent with the service provided. I witnessed him receive calls on his personal mobile phone to Insulting my friend, gaslighting and harassing him. This is unprofessional and unacceptable behavior.

Excellent delivery times
And quality at a reasonable price

I am grateful for prompt deliveries and the selection of food they have on offer.

One of our favorite supermarkets! They consistently stock a fantastic range of sweets and treats that always make shopping enjoyable.

Excellent service and experience.....!
Items were delivered promptly....
Only downside was excessive packaging for my small items....

Delivered pronto.
Enjoy these French nibbles, so glad they’re available via europafood as Ocado dropped them

On a negative point,I thought the packaging could Have been smaller.Apart from that everything was great

Update:
Well, after a 2 week battle (and them continuing to email me after I told them I was giving up), they emailed me yesterday to say they had reviewed the photos and were refunding me for 4 pots which they could see had opened, while they are still maintaining below that there was only one picture of one pot. Curious. Anyway, I didn't ask them for a refund, but hey ho, I'll take the win .. its the hardest earned £1.05 I ever got :D
One silver lining is the Customer Service manager I employ in my business reviewed the entire, prolonged email conversation I had with Europa foods and said that it was the best example she has ever seen of how to wind up a customer and ensure they never come back, for example, however many times the customer asks if they can speak to you on the phone to get some clarity, completely ignore this and reiterate that they have only sent one photo of one pot. My customer service manager also has asked if she can use it in her training as it is better than the examples she made up

I ordered 32 yogurts but the use by dates were 9 days away. I've bought them from a supermarket with a shelf life of 4 weeks so I was disappointed. But that was nothing compared to the customer service. The box was crushed during transit by DPD and 13 of the yogurts were no longer sealed and the lots were squashed. I sent a photo of the unopened crushed box, and 7 photos of the pots to Europa foods but they said that this did not affect the quality or taste of the product. True, perhaps, but as they have to be eaten within 3 days of opening I do not view this as a good service. Even worse, they keep accusing me of sending multiple photos of the same single pot, despite me sending photos of multiple pots. I am at a loss as to how to get them to look at the photos again. I now give up. I'll never use them again