We had heard and read some horror stories about renting a car in Mexico and were apprehensive about the prospect of being ripped off. Our dealing with Europcar was excellent from the start to finish.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rented a car from Europcar at Mexicali central. We went San Felipe where we discovered the headlight high beams were inoperable. After letting the office know, Eduardo the service manager drove a... See more
Company replied
It was my first time landing at the Mazatlán airport. As I’m walking in the terminal, I got bombarded by offers of car rentals, time shares, etc. I wasn’t sure what I wanted; a rental car or an uber.... See more
Company replied
I had a wonderful experience! Araceli was incredibly kind, welcoming, and helpful from the very beginning. She was always friendly, attentive, and professional, making me feel comfortable and well tak... See more
Company replied
Company details
About Europcar México
Written by the company
Europcar México, la empresa líder global en alquiler de vehículos y número uno en renta de autos en México.
Cuenta con la confianza que nosotros te ofrecemos y haz de tu siguiente aventura un viaje cómodo, seguro e inolvidable. Contamos con una flota de más de 2,500 vehículos y con oficinas de renta de autos en los principales aeropuertos, ciudades y destinos turísticos de México, como lo son Cancún, Monterrey, D.F, Guadalajara y más.
Cuenta con la confianza que nosotros te ofrecemos y haz de tu siguiente aventura un viaje cómodo, seguro e inolvidable. Contamos con una flota de más de 2,500 vehículos y con oficinas de renta de autos en los principales aeropuertos, ciudades y destinos turísticos de México, como lo son Cancún, Monterrey, D.F, Guadalajara y más.
Contact info
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went smooth as it could
Everything went smooth as it could, easy to get and to return, I would recommend, had a great experience with my agent Felipe Vazques.
April 29, 2026
Unprompted review
Reply from Europcar México
Thank you for the wonderful recommendation! We are glad you had a great experience and that the process was hassle-free. We'll make sure Felipe Vazquez gets the recognition he deserves for taking such good care of you. Safe travels, and see you next time!
Reply from Europcar México
All great! 🌊 Thank you for choosing Europcar Mazatlan. We’re happy to know we met your expectations and helped make your visit to the 'Pearl of the Pacific' a smooth one. Safe travels!
The customer service people were…
The customer service people were extremely friendly and helpful. Felipe was great when we returned the vehicle. Efficient and pleasant. The vehicle was in great shape and worked well for our needs.
April 23, 2026
Unprompted review
Reply from Europcar México
Thank you so much for your feedback! We’re thrilled to hear that our team made you feel welcome and that Felipe ensured a smooth and efficient return process. We take great pride in maintaining our fleet in top condition to meet our customers' needs. It was a pleasure serving you, and we hope to see you again soon for your next journey!
Thanks for the excellence service from…
Thanks for the excellence service from Felipe
April 23, 2026
Unprompted review
Reply from Europcar México
Thank you so much for your feedback! We are thrilled to hear that Felipe provided you with excellent service. Our goal is to make your rental experience as smooth and professional as possible. We’ll be sure to share your kind words with him. We look forward to seeing you again on your next trip!
Gabriel made the process so easy for…
Gabriel made the process so easy for me. There was no time wasting and he gave me his personal line incase of no issues.
April 22, 2026
Unprompted review
Reply from Europcar México
Hi! Thank you so much for sharing your experience. We are thrilled to hear that Gabriel made your rental process smooth and efficient—we know your time is valuable! At Europcar, we strive to provide that extra level of personal attention to ensure you have a worry-free trip. We'll be sure to pass your kind words along to Gabriel. See you next time in your next adventure!
Reply from Europcar México
¡Muchísimas GRACIAS a ti! Nos encanta leer esa energía. En Europcar Veracruz estamos listos para recibirte siempre con la mejor atención y los procesos más rápidos para que no pierdas ni un segundo y te lances a disfrutar del puerto. ¡Te esperamos pronto para tu próxima aventura! 🌊🚗💨
Daniel Acevedo was very professional…
Daniel Acevedo was very professional and patient explaining everything. Thank you for everything.
April 18, 2026
Unprompted review
Reply from Europcar México
Thank you so much for your kind words! We are thrilled to hear that Daniel Acevedo provided such a professional and patient service. Our goal is to ensure every detail is clear so you can enjoy your trip with total peace of mind. We will make sure to share your feedback with Daniel. We look forward to seeing you again on your next visit!
Your representative was very helpful…
Your representative was very helpful and seemed to really know his job.
April 14, 2026
Unprompted review
Reply from Europcar México
Thank you! 🚗✨ We’re thrilled to hear you had such professional support. Our goal is to make car rental easy and reliable. Safe travels and we look forward to welcoming you back!
Such a good experience with Europcar
Such a good experience with Europcar. This is our 2nd time renting from this company. Andrea is the best 🙂
April 10, 2026
Unprompted review
Reply from Europcar México
We love hearing this—twice as nice! 😊 Thank you for coming back to us. Andrea will be thrilled to hear your feedback. Have an amazing trip and see you next time!
Cynthia was awesome!
Cynthia was awesome!! She saw us struggling to get a rental across from her booth and she called us over and gave us a great offer and I can’t be more happy!! So thank you again!!!
April 10, 2026
Unprompted review
Reply from Europcar México
Thank you so much for your kind words! We’re thrilled to hear that Cynthia was able to step in and make your experience a great one. We’ll be sure to share your feedback with her. Enjoy your trip!
Isis was amazing
Isis was amazing , she was very clear with the instructions she gave us and even gave us the option to upgrade for a really good price.
Very pleasant experience
April 8, 2026
Unprompted review
Reply from Europcar México
That’s wonderful to hear! We’ll make sure to share your feedback with Isis; she will be delighted to know her clear instructions and professional advice made a difference in your experience. Thank you for choosing us and for recommending our service!
Everything was perfect
Everything was perfect. Especially the ladies who carried out my formalities were really helpfull. Special thanks for them.
April 4, 2026
Unprompted review
Reply from Europcar México
We appreciate your preference and the time you took to rate our service. It is an honor to hear that your experience was perfect and that our staff was helpful throughout the process. At Europcar, we strive to provide the best assistance to all our international travelers. We look forward to welcoming you back in the future. Best regards!
Ernesto was very informative and helpful
April 1, 2026
Unprompted review
Reply from Europcar México
Thank you so much for your feedback! We are thrilled to hear that Ernesto was informative and helpful during your rental process. At Europcar, we strive to provide clear and expert guidance to all our travelers. We will make sure to share your kind words with him. We hope to see you again soon on your next adventure!
Absolute thieves
Absolute thieves. Even though you have a written agreement on notes when you come to pick up the car, they play the language game Spanish versus English and as you’re talking with them and everybody’s agree to everything they slide you the pad and next, so you know what you signed for double the rate because they sold you the full insurance package when actually you physically agreedon different terms. You end up realizing this when you’re hundreds of miles away a few hours later and you read the digital contract they sent you by email. And on different terms. You end up realizing this when you’re hundreds of miles away a few hours later and you read the digital contract they sent you by email. And what side when you confront the individual who did it to you the manager steps in to protect his boy and they tell you too bad you signed it. Do not recommend from euro car in La Paz Mexico.
March 30, 2026
Unprompted review
Reply from Europcar México
Hello. We sincerely regret reading about your experience at our La Paz location. At Europcar Mexico, transparency is one of our core values, and we take allegations regarding language barriers and contract clarity very seriously. We would like to look into your specific case and the agreement signed to clarify any misunderstandings regarding the coverage included. Please contact us at mx_customerservice@europcar.com.mx with your reservation number so we can provide a formal follow-up to your case.
Reply from Europcar México
Thank you so much for your feedback! We are glad to hear you enjoyed our service. At Europcar, we work hard to ensure every rental is a great experience. We hope to see you again on your next trip! Have a safe drive.
Excellent service
Excellent service. Jonathan LL has truly helped me through the process of renting out the car.
Holiday mode: on!
March 28, 2026
Unprompted review
Reply from Europcar México
Thank you so much for your feedback! We are thrilled to hear that Jonathan LL was truly helpful throughout the rental process. Our goal is to provide seamless service from start to finish. We will make sure to share your kind words with him. Hope to see you again soon!
Jonathan and Nadia were both excellent…
Jonathan and Nadia were both excellent in their service with an awesome upgrade
March 27, 2026
Unprompted review
Reply from Europcar México
Thank you so much for your feedback! We are thrilled to hear that Jonathan and Nadia provided excellent service and that you enjoyed the upgrade. Nuestro objetivo es que cada renta supere tus expectativas. We'll make sure to share your kind words with them. ¡Gracias por elegirnos y buen viaje!
Reply from Europcar México
Thank you for sharing your experience! We are delighted to hear that everything went smoothly during your rental. Our team works hard to ensure a hassle-free process from start to finish. We look forward to seeing you again on your next trip!
Aldahir was very friendly and provided…
Aldahir was very friendly and provided great service.
March 27, 2026
Unprompted review
Reply from Europcar México
Thank you for sharing your experience! We are delighted to hear that everything went smoothly during your rental. Our team works hard to ensure a hassle-free process from start to finish. We look forward to seeing you again on your next trip!
Reply from Europcar México
Thank you for sharing your experience! We are delighted to hear that everything went smoothly during your rental. Our team works hard to ensure a hassle-free process from start to finish. We look forward to seeing you again on your next trip!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.