Europcar France Reviews 

This is The Worst Service i ever get from Europe Car as i am loyal customer since 2015, however after this incident i will cancel my membership even with them.
I booked car for 9 days and it was Peugeot 3008 as i have number of luggage will fit in its trunk. and i arrived to the station 3 hours before my time hoping that i will have my car or nay other car. i waited there for 3 hours and every time they tell me come on your pickup time, i explained ot them that please make sure it is ready by the time as i have booking for 650 USD in Paris and i want to catch it. they assured me for sure it will be there.
My booking time came and no cars at all knowing that they had Mercedes SUV parked outside but they wanted to sell it not to give it for free, so i waited for 40 min without any cars and really me and my family were tired and frustrated so much with their recklessness, finally they told m we have similar SUV and ot the surprise it was Chinese made smaller car than what i booked and it was a disastrous car. i didn't have options waiting with 2 young kids for more than 3 hours except to take any car, it was not even ready and they gave it to me dirty and even my child seat was not there and i went trying to find anyone ot help me and they told me to go inside the warehouse and pick any car seat. what a shameful service in Paris Charles de Gaulle Airport Europe Car station. because of their delay i lost 650 USD booking in Eiffel Tower and even they didn't compensate for the smaller car they give. don't lose your money and book any car with such losers.

I’ve used Euro Car Rental in the past and always appreciated their standards, but my recent experience at Beauvais Airport was beyond frustrating and disappointing.

We checked car prices online before heading to their garage—cars were showing around €400 for 3 days, so we decided to go straight there, thinking it would be straightforward. We arrived at the Eurocar desk within 15 minutes of browsing prices online and asked to rent a car for 3 days.

Without even checking the system or offering any car options, the staff member abruptly quoted €580—almost €200 more than what we saw online. I pointed out that the price didn’t match what was clearly listed on their official website, and his response? “I’m busy.”

I told him I’d just book online instead. His smug reply? “You won’t get a confirmation.” At that point, it was obvious he had cars available but was trying to charge more—likely to pocket the difference.

This kind of behavior is unacceptable, dishonest, and completely ruins the trust customers have in your brand. I’ve always chosen Eurocar in the past for their reliability, but this was the last time.

Word of warning: If you do choose to use Eurocar at Beauvais Airport, make sure you book online ahead of time. Otherwise, you might just run into someone looking to take advantage.

Totally unprofessional and disappointing. Not recommended.

Filed acomplaint over here, Europcar reacts that I have to contact them again in a reply on my review, but their contact form is already for 2 months not working.
They steal your money & deduct money from your card.
If you complain, they just don't react!
If Europcar really wants to solve this problem, they can contact me ( reservation nr 1189583100)

Agree with another reviewer, hired car in Bordeaux, after returning they have tried to extract 600 euros, this is with evidence that the scratches were already on the vehicle before I left the compound. They are now chasing through a debt recovery company, the credit card company withdrew the payment agreeing with my side of events, yet they still threaten. Boycott this company, no morals, no integrity.

Upon arrival at the Paris airport, we were told by Europcar that our reserved vehicle was unavailable and that we had to wait 40 minutes for a car I had already reserved. Then we were pressured to pay extra for an "automatic" or a more "luxurious" car so we could get into a vehicle right away. We declined and chose to wait for a vehicle, only to be given a car immediately. It was clear this was a tactic, as we witnessed the exact same story given to other customers. I would NEVER EVER rent from Euopcar EVER again and have already warned several of my friends and family members to never rent from them during their travels.

Booked a car with Europcar in Carcassonne in April. While I was waiting 2 days for them to repair a puncture they mistakenly cancelled my contract leaving me without a car for the last 5 days of my holiday. While it was clearly a mistake, their attitude was 'the system can't be changed' and the only solution they offered me was to travel at my own expense to their office at Carcassonne airport and pay twice the price to rent a new car. The online company I booked through (Autoeurope) are so far getting no response from Europcar on my complaint and Europcar refuse to engage with me! I had another bad experience with this company a few years ago where the passenger door was faulty and could not be opened from the inside. I brought the car back to their Carcassonne office but they refused to give me a replacement! You might think a car hire company would be particularly focused on safety but not Europcar. I definitely won't be renting from them again.

🚫 Avoid Europcar – Dishonest Damage Charges!

DO NOT book with Europcar. I was charged for a non-existent scratch after a full joint inspection with their staff, where I was clearly told the car was in perfect condition.

Later, they billed me for supposed "damage" with no evidence — a clear case of post-rental fraud.

This isn't an isolated incident. Europcar has previously been investigated by the UK Competition and Markets Authority (CMA) for similar practices — including charging customers for damage without providing proof of repairs.

This kind of dishonest billing needs to stop. I’m sharing my experience so others don’t fall into the same trap.

We rented a car from Europcar at Nice airport through the rentals.com website. Unfortunately due to the usual French air traffic control strikes we had our flight cancelled and were 12 hours late picking up the car. Not only did we have the inconvenience of the flight cancellation, Europcar told us it would cost us an additional 798 euros on top of the original price of £250. They have totally capitalised on the industrial action and have made a fortune on the 3 and 4 July as over 80% of flights were cancelled. Luckily we could hire a car from Hertz for half of the price as I refuse to give them anymore money. We have had the same issue a month ago but luckily had booked with Alamo through the rental cars website. No issue at all with Alamo, they just changed the booking free of charge. Tip for future use one of the reputable car hire companies as there’s frequent issues with air traffic control, we will never book with Europcar again!

AVOID Europcar Marseille Airport. They charged me €500 for a tiny hairline scratch, which was not visible from 2 metres away. This a tiny hairline 10cm long scratch, not visible from 2 metres away. At home, anyone would buy a scratch spray or gel for €20 and self repair. I am a capitalist and understand companies need to make money. But Europecar Marseille airport? It is a SCAM - Be careful….

Booked a car and a baby seat. Received an email the next day to say that the car and seat weren’t available any more, and that the payment hasn’t been taken - despite my card definitely being charged in full. They didn’t even suggest an alternative and left me with no options. I called their client service and got redirected multiple times, all of this to tell me that the refund will happen between 72 hours and 20 days. Absolutely shocking service for what should be one of the biggest rental car company in France - DO NOT BOOK WITH EUROPCAR

Worst rental experience ever. Total bait and switch. Tried to rent a decent electric car and both times was only offered a Zoe without fast charge. Both times they knew I was going far but refused to offer one with fast charge in same class even though they had many. To make matters worse the Zoe I got only had a 60% charge and they offered no help or alternatives. Basically came down to deal with this crap car or pay double what you initially booked for. They also completely lied about the range of the cars trying to use fear tactics to make more money. I also watch them outright lie about insurance coverage to multiple customers to get them scared and pay out more money. Garbage. Stay away.

So far a terrible experience, rented a car from them through booking.com. They started charging my credit card monthly fees upon returning car without an explanation. Cannot tell me what the fees are for and claim that the booking was cancelled (which it was not) and once I blocked payments, got a credit agency involved.

Edit: In response to reply by business, I contacted Europecar's customer service over a month ago and have still not been told why my card is being charged.

I rented a car through AutoEurope.com. When I picked up the car at Marseille airport, the teller told me I didn't have insurance coverage. I said I thought I booked with basic coverage, but he insisted that I haven't booked and paid anything regarding insurance. So I paid for whatever he suggested. He also asked whether I wanted the premium gas charge. I asked him what that was, he explained and I said I didn't want it. I didn't check what I was charged as I have rented from Europcar in different countries and never had a problem. I realized all the overcharges when I received the invoice. It turns I already paid for basic insurance when booking with AutoEurope, and Europcar teller actually oversold me the full coverage and premium gas coverage. I sent a request for a refund and explained the situation, but I was told to read the agreement!!! I cancelled my rental in Italy yesterday booked through another vendor. Oh by the way, they charge you 55 euros in the name of "admin fees" for a 25 euro fine. That's another rip-off.

Update: I already tried to submit this through your website, it is not working. Your system gives an error. I reported that as well with no results

We were given an electric car without any explanation as to how to charge the car. The car had a max of 250km...you get a charge on your bank card of 45euro every time we charged it. We had to charge it 10 times. We were never told this. Appalling service and it had a huge negative impact on our holiday. Avoid using them if you can..

I booked a car with Europcar selecting Premium Protection without roadside assistance, as confirmed by my online reservation and the quoted price of €699.29. However, when picking up the vehicle at Beauvais airport, an agent unilaterally added the Roadside Assistance service without properly informing me, simply asking me to sign the contract.

Only upon returning the car did I discover an extra charge of €50 for a service I neither requested nor knowingly authorized. Despite my complaints and request for a refund, Europcar confirmed that since I signed the contract including the assistance, no changes can be made.

I find this practice lacking transparency and unfair, especially since my signature was obtained under fatigue and pressure, without clear explanation. Moreover, the difference between the booked price and the final invoice is evident.

UPDATE: they replied to my review asking to contact them but after I did it they did not reply.
This shows once more how untrustworthy they are!

I do not recommend Europcar to anyone seeking clarity and fairness in rental agreements.

The worst rental service ever. I am member with them since 2015, and they didn’t even have my car ready and they gave me different car, was dirty and really they don’t deserve even the one star.
I will delete my membership as really it is useless as even their discount is more expensive

Didn't order satnav added to the bill without my knowledge

Putting this at the top for all to see as this is the safety critical part.
DO NOT AND I REPEAT NOT BOOK CHILD CAR SEATS FROM EUROPCAR NICE!!

The staff do not know how to help you, most are visibility old, not looked after, cheap (when new and basically the cost of your hire and you may as well buy new then throw away), and stored in 2 green lockers from which you choose your "pre booked" car seats. Not for cleanliness, for which one you want. Most require top tether and not all cars (like our one) had one. We could not find it, nor could the only helpful Europcar employee. He tried his best but didn't know anything about car seats. Only a few had ISO fix but to meet manufacturers guidelines, needed the top tether for rear facing. This meant our daughter who we still rear face at home had to be forward facing. Baby car seats not much better. 2.5hrs of going to and from the locker to "get the right car seat" in 35C heat, early flight and a young family consisting of a 7mo and a 3yo. It was hell!!

Now to the car.
Ordered an intermediate SUV. Given (as described on the manufacturers on website a compact SUV). Renault Simbioz. Boot size is 120L less than the as advertised (or similar) Kia Sportage which is an intermediate SUV but charged intermediate price.

Rude staff, told at desk "ooh, your bags will not fit in that car, pay 15€ more per day to upgrade to a 7 seater." I made the bags fit but think square peg in a round hole and a game of airport Tetris I never wanted...

5 bag cars are just that. 5 bags... 2 suitcases max and not a lot else. 2 other groups arrived (and I hate to cast aspersions here but English speakers) had the same "car size problem to ordered" as us. I.e bags to boot size do not correlate as advertised.

Formal complaint pending and resolution with Europcar. Do not do it to yourself. Pay the extra and go elsewhere.

Drop off - flawless. At least they can do that bit right!

If you have read this far, I hope this has been a useful reflection of our recent experience and please don't do it to yourself. Pay the extra and go elsewhere like we will be next time and forever more.

Unjustified Damage Fee & Refusal to Honor Coverage - Avoid!

My recent experience with Europcar (Rental Contract No: 2104428415, vehicle GY-928-AA, rental June 6-10, 2025) has been extremely disappointing due to an unjustified charge and extremely poor customer service.

I was charged an additional EUR 87.00 as a "Schadenbearbeitungspauschale" (Damage Processing Fee) on top of my agreed rental cost, bringing the total from EUR 495.86 to EUR 594.17. This charge was applied despite having purchased the "GoZen Schutzpaket" (full coverage).

Crucially, Europcar's own Accident Damage Report (ADR No: 900017444554) explicitly states a "DLW Excess Amount: 0.00 EUR" and "Franchise facturée: 0.00 EUR" for the minor wheel damage reported. This means, according to their own documentation, I should not be liable for any damage-related fees.

Despite multiple emails and formal escalation attempts, Europcar has repeatedly refused to provide a clear explanation for this EUR 87.00 charge or point to any specific clause in their terms and conditions that justifies an administrative fee when damage is fully covered with zero excess. Their responses have been vague and evasive, simply reiterating that the charge is "correct as per our general rental conditions" without any substantiation.

Their refusal to honor their own stated coverage and provide transparency is unacceptable. I am now forced to initiate a chargeback dispute with my credit card company and file formal complaints with consumer protection agencies in France and Germany.

Be extremely cautious when renting from Europcar, especially regarding additional charges and their damage handling process, even if you opt for full coverage.

We have been emailing your customer service team for the past week with the requested details of our complaint (see post below) and no one has come back to us.