Europcar France Reviews 

In September i rented a car in Avignon Gare France from Keddy by Europcar. I payed for full extra insurance. The car I got was full of scratches and bumps but I was told, that I simply should take photos which i did.
I did not make any new damages. When I returned the car they told me, that I would recieve an e-mail the same day, but I never got an e-mail (and i looked in Spam box).
Some days later I could se, that they took 353 Euro extra from my account. The only thing was, that I did not have time to fill approximately 10 liter gasoline on the tank.
It cannot be illegal to withdraw approximately 320 euro without explanation and furthermore I have payed for complete and extra insurance. I was very disapointed and will never rent a car from Europcar again. Aage Bredahl Eriksen

Disgusting company!

I unfortunately got myself a speeding fine on our way back to the airport, I took accountability of this and I paid my fine of €45 to the French authorities. Europecar have since charged my account with €55 as an ADMIN FEE! It is an absolutely grotesque amount of money when they did nothing. They did not notify me of the fine the authorises did so I’m not sure why I’m paying this fee?
Won’t be using again and will advocate that others don’t either!! €100 for a €45 fine absolute jokers!
Complaint has been raised don’t expect a response but I will also be raising this with my bank.
I must also point out that the invoice is fraudulent incorrect dates and issues AFTER they took the money! DONT TRUST THEM!

I had an appalling experience with Europcar. Despite arriving only one hour later than planned (before midnight, with staff still present), I was refused the prepaid car I had booked. I was forced to take an Uber to my Airbnb that night, return to the airport the next morning, and worst of all, pay €224.35 extra for a replacement car because Europcar gave away my booking.

My additional costs came to €339.21, yet even after several complaints, Europcar has only offered an arbitrary refund of €159.98, ignoring the breakdown I clearly provided.

To make matters worse, weeks later Europcar attempted to debit my account three times for hundreds of pounds in unauthorised transactions — thankfully declined by my bank.

They did not honour my booking.
They refused to reimburse me for documented expenses.
They attempted multiple unauthorised charges.

Europcar has wasted my time, money, and energy. Avoid this company at all costs.

Awful customer service - the worst.
Picked up car from Bergerac France. Told to go and
do the pre inspection by myself but didn't tell me where the car was.
Once we left found the cruise control, which is really useful in france, wasn't working so returned the next day. Same assistant didn't know how it was set on the car and didn't believe me. I had researched it and told her it was a known problem with that model Peugot. Basically then told though luck nothing we can do.
For the drop of we had arranged to return it to Tours. Spent hours looking for the drop of address they gave us. Eventually found a car park with europcar signs. Then found that the office was closed for renovations with no one there and nowhere to leave the keys. Finding a helpline number to call really difficult on their website. Eventually called the Paris number and then followed upleasant argument with assistant who felt the drop of was my problem.
Never again
If they were serious in their reply they could easily track me down to contact me but instead just give a generic customer email address. Says it all

Airport Toulon
First deposit in reservation and after delivering car, without any addiotional damage, the reservation has been charged into firm. No addional explanation.
Nobody avaible for receiving of the car at the start of the contract nor at the end. Drop the key in the returnbox and be surprised after a few days.
Advise: take pictures at various positions and of the display in the car and be sure the correct date is on the pictures at the start and at the end.
At the desk the representatieves English language might be poor.
Do not rely that the contract will be sent by e-mail.

The Europcar Nimes Centre agent who rented us our car lied to our faces and swindled us out of $300. He spoke perfect English and we had a lengthy discussion with him about refusing the insurance because we were using an American Express card. He assured us there would be no insurance. The contract he gave us was in French, we were tired, we trusted him, and we didn't use Google translate on it and just signed it. We returned the car with no damage, and a few days later received an English copy of the contract via email that showed almost $300 in supplemental insurance. We complained to Europcar about the agent's fraudulent behavior but they refused a refund because we'd signed the contract.
Also, the response from Europcar below is b.s. - we've filled out all the forms and gone through all the processes. They don't care - this is their business model.

I paid Europcar top dollar and in return I recieve a betan up Peugeot 3008 with panel damages all round,
is this how Europcartreats their customers and then expect people to return in the future to rent another car from them???

Very bad i m italien i rented a car in beauvais europcar i had ny ensurence so i didn t take their options ...everything was fine but 15 days after they took away 55 euro + 55 euro they said administral expences for fines...i never got the fine and i called europe car in rome they told here they charge 25 euro for a fine administration fees ,so more than the double i think was just a rip of money if 110 euro ,i had to block the card.very bad

Europcar Nice Airport. Do NOT rent a car at this location, waiting time 2 hrs and +50 people people in waiting line. Personnel not motivated, and do not care at all. Your number is displayed on screen but the letter size is way to smal and is hardly readable. This location should be closed and reorganized, it is a shame for the Europcar organization.
Other car rentals like, Sixt,Alamo,Goldcar, Avis on the same floor the people were serviced within 10 minutes. I will never rent a car at Europcar.

I rented a car at Strasbourg, they gave me other car from that I rented, when I returned to Greece I received a mail to pay fine fees to their iban no, I transferred the money the same day, and I was surprised to realise that they debited my card the same day!!After three months and three mails Iam still waiting for my money!!!I had the worst experience from a rental company till today!!!!

Appalling.
The pick up of the car was easy, when we went to check it over for the previous scratches listed on the document, we struggled to find a couple so asked for assistance. I was dismissed and told if we can't find them, they aren't there?! Car was great to drive. Upon returning, we were pounced on by the same lady who dismissed my request for help, before even getting the bags out the car she was presenting to us a document to sign for new scratches. She marked these down as "2-5cm dents" - no official measuring, she wasn't a car dent specialist, just guessed the size and ticked a box (they are NOT over 2cm, they are smaller and covered by their light damage policy - we have photographs to show this). Tried to have a conversation with her about the process of said scratch being examined by their "expert" and how this would be communicated with us. We were not happy to sign the document, she gave us no choice. Again completely dismissed. Few days later, email comes through - we're being charged 618 euros for the "damage". Outrageous. We opened a complaint and they've gone and taken the money/charged our card, despite us disputing it! We've been in contact with Europcar France over email, they have ignored everything we have said, cannot provide answers or evidence for said "expert" and how the scratches were measured etc. Now having to complain through the UK company to France just to get someone to listen to us. (Our rental is N°1193545165 if someone wants to actually deal with this honestly).

Negative stars if I could - don't know how they are still operating. I had a terrible experience with Europcar at Nice Airport. I rented a car for just a few hours to hold luggage before a flight. The car was barely driven and kept in a protected garage for the majority of the duration. When I returned it, the inspector immediately claimed I had caused large scratches on the back corner - damage that was clearly pre-existing and even covered with paint or gloss.

I challenged this since it was impossible for me to have caused it, and asked to see photos from the prior rental. The inspector rudely refused, gave zero effort to check the supposed damage, and ignored that the “scratches” had clearly been covered. He was extremely rude and persistent in pushing the claim, which makes me suspect these inspectors are incentivized or even paid in cash to find “damage.”

To make matters worse, he handed me a form in another language, telling me it was just for returning the car. In reality, it was a damage report that he tricked me into signing.

This is blatant malpractice and feels like a fraudulent scheme to extract money from customers who don’t buy their overpriced insurance. I have since found numerous reviews describing similar scams by Europcar. Avoid this company at all costs.

Despite being first in the queue, it took over an hour to collect the vehicle. By the time we left there was an enormous queue and it was the same when we dropped the vehicle off. The chronic upselling was diabolical and left an extremely sour taste. They were doing this to all parties. There was a huge pressure to pay more for insurance (already paid for), upgrading the car and breakdown cover. When declined, there was even more pressure, and I was told that if I broke down I was on my own and that the car I had rented wasn’t available so I had no choice but to upgrade, when firm that I was not going to do this, I was told they’d have to give me a free upgrade because that’s all they had but it was an automatic. It wasn’t. The American couple on front of us were almost pushed into paying 800 euros for an extra days rental as they were 45 minutes early to collect their car. The bullying attempts at ripping people off were absolutely shocking and seemed to be be overseen by a manager who was standing behind the servers and watching each interaction (but didn’t offer to help or serve any customers). When people are struggling to communicate it makes it very likely that they feel pushed into paying out more money because the understanding between the parties is poor. For example I was told I could upgrade for 45 euro, declined, was offered the upgrade for 15 euro and accepted and was then charged 45 euro. When I said no, I was told ‘I said 15 a day’. I know this was not the case otherwise why reduce from 45 to 15, additionally I had the car for 4 days so this would not have been correct. When I declined I was eye rolled at and told that he’d have to start the process over again now and that was a problem. Genuinely the worst case of customer service and fleecing customers I have ever seen.

Rented europcar in Paris (Gare du Nord)
Car got a tyre puncture, no spare tyre in the car. They towed away car and charged us for damages.
I am chasing a damage report and the customer services have been appalling with no reply :(

Charged 279.01 EUR for damage to a plastic hub cap on a Citroen C3 hire car. Had to repeatedly chase Europcar for the invoice and Statement of Return form after they billed my credit card for it. The SOR stated that it was damage to an alloy wheel which was incorrect as it was damage to a plastic hub cap. One of the hub caps was already missing when we took charge of the vehicle. The cost of replacing one of these plastic hub caps directly from the Citroen website is approx. 60 EUROS and not 279 EUROS.
I was also charged a cross boarder fee of 35.20 EUR despite the fact that I hired the car from the French side of Geneva airport to drive in France and have had no explanation as to why I incurred this charge.
Would never use Europcar again.

EUROPCAR - Has sent me a link to provide information to resolve the bogus charge made to my credit card, but the Iink does not work. IS this another diversion that will prevent me from being assisted? EUROPCAR please send me a proper link. My earlier message follows.....

Unauthorised Euro 570 charge made to my credit card for a tiny scuff on the left hand front wheel rim of my rental car (Paris rental). Non-existent customer service in trying to dispute the charges (multiple emails ignored). The scuff was clearly done by a previous user (tyre adjacent to scuff unmarked), and in any case the scuff was nothing more than normal wear and tear, based on experience from hundreds of past rentals with other companies. I will never use Europcar again.

We have experienced car hire at Charles de gaulle before and it has got worse. Europ car are poorly staffed and operated, so you have unacceptably long waits to pick up your car and like us didn’t get the suv paid for. When challenged people who can speak English suddenly go dumb and can’t understand what you are querying. They take a 100 euro deposit I assume to cover petrol not being at full on return. We always return full, but still haven’t received a refund despite numerous attempts .

Would definitely not use again and have kissed the extra 100 euros goodbye!!!

Not sure the other car hire firms are any better unfortunately.

We’ve been asked by Europcar to explain more, but to what end as the details above. All we want is the refund of the deposit 100 euros and a gesture re the delay.

Unreasonable charges at end of rental, for some sand on the back seats. Hired a dacia with Europcar from Figari Airport (Corsica). When I returned the car to Europcar at the end of my rental, I was careful to ask the Europcar representative that took the car from me whether there was any issue or he was happy with the condition of the car. He checked it over and told me there was no issue, and we left happily to get our flight. So it was a shock to see a EUR 135 charge appear on my credit card a few days later, with no explanation from Europcar. I wrote to AutoEurope, through whom I'd make the reservation, to ask if they could find out what the charge related to or if it was an error. AutoEurope contacted Europcar, and then came back to me to tell me that Europcar had said the charge was for cleaning the car due to some sand around the rear seats, where my kids had sat. 
While I accept that cars must be returned in a reasonably clean condition (and Europcar have a contractual right to charge customers for excessively dirty cars when returned), this fee is wholly disproportionate. and additionally disappointing where the rep had said the car was ok. Some sand in the footwell is normal usage, particularly in a holiday area near a beach, and does not constitute unusual soiling or neglect. It would have taken less than a minute to shake the sand from the footmats and brush it from the seats (or less with a hoover), which makes this very different from dirt stuck to the seats or which is difficult to remove. If the Europcar representative had indicated any issue to me I would have quickly done this myself.
I was otherwise happy with my rental with Europcar, so to have the rental end in this way is a real shame and very disappointing to the customer. It would have been very easy for the rep to let me know if he thought there was an issue, so I could clean it myself. Or for Europcar not to have imposed a large penalty for some sand that would have been very easy to remove.

Europcar rental Bezier Airport - beware!
Car returned but no one available to check in car (middle of the day). Invoice later showed extra charge taken from my card for 'Premium Station charge' without explanation, and a few weeks later a bill for over €400 received to repair a dirty mark on the alloy (no actual damage sustained).

Scammers and fraudsters
After returning home, Europcar France has unjustifiably charged €439 on our credit card. We have of course objected to this with our bank and the case could drag on for six months.
Europcar France is a dishonest and untrustworthy company.
A piece of advice: STAY AWAY

Regarding Renault Clio TCE GW-078-XG

We have the following complaints regarding car rental at Europcar, Montpellier Mediterranean airport sunday 10/8-25.

1. The staff did not inspect the car for any defects or deficiencies upon pickup.

2. We have prepaid €345.88, but Europcar states that we have only paid €299.76.

3. We are attaching photo documentation with various scratches and dents on the car. All photos were taken within 1 hour of pickup.

We thought we were making a rental agreement with an honest and trustworthy company, but that may just be a myth.

Regards
Karina Lotte Ellegaard Larsen and
René Per Møller

12/9-25
Att. Europcar France

We have already sent a complaint in mid-August, but you have not responded to it.
But you can make an unreserved apology here on the site and refund the € 439 that you have unjustifiably withdrawn