Europcar Reviews 8

The rental staff was very pleasant. But the final of the rental was a nightmare. For the small burned hole in the passenger seat they charged €818.61!!! They didn't inform about the fine before taking money from my credit card. I requested the list of costs for interior damages. No replies. The agent not communicating by email.

To be avoided. Took out full insurance then have to pay an extra 150 deposit which remarkably takes up to 1 month to return to my account, ridiculous policy and terrible customer service, will never use again.

Rented a car in Vilnius. Got better car when i purchased. Also for small fee returned to Kaunas airport. Car was clean and almost brand new. Reception guy was friendly. Everything went smooth.

Great experience. Were in Lithuania in the busiest period of the summer. We've rented through loads of companies throughout the years. But this has been our best experience so far.
Customer service were welcoming, helping and great to explain. Nevertheless we got a free upgrade of our car without even knowing. I'm definitely choosing Europcar again next time traveling to Lithuania.

Untrustworthy company! We had hired a car and purchased full KASKO insurance. At the end of the transaction, we were told that an additional 500 euros will be frozen in our account and will be released when the car is returned. When back home an invoice was sent but 500 euros is not released. Contacted their branch and were explained that money will be released after 14 days!!! Weeks have passed but money is still on hold. Been advised to contact our bank which we did, but the bank had no instruction from Europcar to release money!!! An unreasonable amount of money was frozen for an unreasonable length of time an still not being released. Worse experience ever!

Got an extra bill of 32 Euro in Lithuanian and no respons, when I asked what it was for.

Otherwise it was fine and the car was fine aswell.