Europcar Sverige Reviews 

Me and my friends rented a car from Europcar for two weeks. Unfortunately, our car was broken into and our backpacks were stolen, so we had to cut our holiday short. Some days after returning the car, Europcar withdrew 6500KR from my friend's account, claiming that the break-in was our fault because we had left valuables in the car. Europcar does not respond to our emails. Beside the ridiculous reasoning, they simply take advantage of the fact that foreigners rarely take legal action, as many cannot afford to do so.

I highly recommend you to refrain from this company.

Even though i have used europcar a lot of times this time unfortunately i am really dissatisfied with the experience i had with the Lulea branch of Europcar. Your colleagues were completely unprofessional from the time i get there by not answering the main telephone line that they have before and during the lease of my car and also after the end of my lease. People who don't know their job by answering the line after 6 calls and saying that i am eating now i can't help you and i will call you back but never call back. Also, charging me for the whole deposit and withdrawing an extra 4000 SEK without letting me know what's the purpose and refusing me to send me a receipt for that money is completely illegal and sounds to me like a scam company that doesn't want to clarify their charges. Also when i have succeeded to come in contact with them after several calls every day they accused me of damaging the car and charge me for a whole renovation of the front plastic dumper for a small scratch that i didn't do to the car in the front underside of the plastic. It is just people that they want to steal money for customers for fake damages and just keep the money because the scratch was of course so small and not visible as it was in the underside of the dumper facing the road that maybe was already there when i received the car i didn't notice it to report it in a pickup but that's their way i guess. And if all that wasn't enough for a 1-day car lease with less than 40km i used the car they accusing me that they have a physical witness following me all day long and they told me that he had seen me damaging the car which is completely a lie and need legal actions to investigate these accusations. People there need to learn some good professional manners on how to speak and treat people. Shame to all the people working there and treat the customers in a scam way under the name of Europcar. Unfortunately, as my complaints to Europcar customer service in Swedish didn't have any result i will never use Europcar again in the future as the company doesn't take actions to limit these incidents and look to cover up the problem.

rented cars from Europcar in different parts of SWeden many times. Works perfect! My favourite rent-a-car service. You can arrange the pick up time and leave the car in another location. I really liked it! recommended to anyone who is planning to rent a car! Very convinient.

They claimed a damage that I am not responsible for. Amazingly, the amount they wanted, was equal to the amount they blocked on my card and so I never got it back.

Have rented a car at Europcar Sweden from the Göteborg Landvetter airport twice now. Friendly staff and good cars! Always goes very smoothly.

The Car was Perfect but be mindful that the “24 hour roadside assistance included” does NOT in fact cover roadside assistance!! To be pulled out of snow, Which is probably frequent in Lapland in winter, you have to call assistance yourself and pay 6.500 SEK yourself.
The misleading information means that I didn’t Think to buy extra Insurance.