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"Europe-Connection est un spécialiste Français en matériel de surveillance et d'espionnage (vente de caméra espion, microphone espion et traceur GPS) ainsi que de matériel de contre-espionnage (détecteur de signaux RF, solutions de cryptographie, détecteur de jonctions non linéaires). Europe-Connection intervient aussi bien auprès des particuliers que des professionnels et des entreprises, ainsi que pour les organisations gouvernementales. Service de réalisations de produits sur mesure et d'installations en France et en Europe. Les livraisons sont gratuites à l'international et les produits sont garantis jusqu'à 5 ans. Europe-Connection, la fin des secrets pour savoir se protéger."
64 lieu dit les prayes, 04300, dauphin, France
3.2
81 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
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I ordered a fan with camera. I have never received my order. I have sent several emails, I received a response asking to confirm my order number which I already had done in the subject box and my subsequent emails received no response. I can only assume this is a scam company and all the positive reviews are fake.
They are just amazing, I learned a Lot and the weather was Great
Reply from Europe Connection
Bonjour,
Un grand merci pour votre message 🙏
Votre retour nous motive énormément. Nous mettons tout en œuvre pour proposer du matériel à la fois discret, fiable et performant, donc savoir que cela répond à vos attentes est la plus belle récompense pour notre équipe.
Merci pour votre confiance et à très bientôt.
L’équipe Europe Connection
Update 2 March 2026
Europe Connection sent me a defective device. It will not charge, and is so poorly made that external usb devices cannot be inserted as the ports are misaligned with the casing. Further it looks nothing like the device advertised. Customer service continues to ignore me.
Ordered a camera and received a product that is a cheap replica of the advertised product. Company now not engaging in dialogue. The product does not work and does not look at all like the advertised product which was a Platinet branded camera. I received a smaller unit wrapped in plastic with no cables or boxing. Feels like a cheap Chinese replica. Europe Connection is avoiding my mails and refusing to allow me to return the product for a refund. Avoid them.
Reply from Europe Connection
Hello,
We would like to clarify several important points to avoid any misunderstanding.
As stated in our Terms and Conditions, the external appearance of the product may vary. This is not due to supply issues, but for confidentiality and operational discretion purposes.
Our devices are designed to remain discreet and not easily identifiable. Using the exact same visible brand or model systematically would defeat this purpose and could make the product more easily detectable.
“Platinet” is a brand of power banks, not a camera manufacturer. Our process consists of selecting a power bank that meets specific technical requirements and then professionally modifying it in our workshop to integrate a dedicated camera module.
The unit you received has the exact same technical specifications (battery capacity, autonomy, camera module, resolution) as described on the product page. Only the external casing may differ, without affecting performance or functionality in any way.
It is therefore neither a replica nor a different product, but a technically modified device built according to the same specifications.
If you are experiencing an actual technical malfunction, our technical support team remains available to assist you with proper troubleshooting.
We remain at your disposal for any further clarification.
Kind regards.
They sent me the wrong product. After a number of emails and WhatsApp messages I received sporadic unhelpful responses. As of this writing I have yet to receive what I ordered, there has been no effort from the company to remedy the situation, and my requests to cancel the order and refund my money are being ignored. The single worst online ordering experience I have ever had. I would not recommend buying anything from this company.
Nov 21 - update - Sent the wrong item they shipped to me by mistake back to them at my own expense. As of right now it has been over a month since I placed, and paid, for my order and I still do not have what I ordered. My requests to cancel the order and refund my money are also just being ignored. Their customer service is as atrocious as it is absent entirely. Worst online shopping experience of my life.
Reply from Europe Connection
Hello, according to our information, your package has been delivered. We apologize for the wait, but as we have indicated several times, we cannot issue return labels for foreign countries. However, we will cover the return shipping costs upon presentation of an invoice. If you have received your item, we would appreciate it if you could update your review.
Reply from Europe Connection
Thank's you :)
I wrote 8 days ago to service-client to ask for instructions, and I am still waiting. They send the Speaker/camera with no instructions whatsoever, so I can't use what I bought. I will change my review if I get a response from them.
Reply from Europe Connection
Hello Sir,
As indicated on the invoice and in the order confirmation email, instruction manuals and other sales documents are not included in the packages for confidentiality reasons. All manuals and other documents are available directly on our website in the "User Manual" section at the bottom of the page.
I would appreciate it if you could amend your comment.
I had a problem to activate my product . I contacted the help desk. The technician in charge contacted me probably after working hours and he helped me to activate the product I bought from them . It looks us almost an hour to activate it . He was very patient kind and helpful. Great service. Thank you much his help .
Reply from Europe Connection
Thank's you :)
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