I ordered 220 Zellige tiles; their prices were similar to many sites. Their shipping was fast but expensive (50+pounds on a ~200 pound order; the only other option was pickup). There was a problem w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow… communication is this company’s best attribute… well actually their products are… but customer care and service is next… and they do it all. We had a slight problem with our tiler ( not up to th... See more
Company replied
Customer service is outstanding, they also have the most unusual and stunning tiles. I have just sent them several garbled messages about an issue I had and within half an hour it is sorted. They d... See more
Company replied
Ordered some worktop samples, not yet pursued any order but wanted to comment on how fast they got the samples to me. In addition they are decent sized samples and were completely free - not even char... See more
Company details
- Tile Store
- Bathroom Supply Store
- Decoration and Interior Design Store
- Flooring Store
- Kitchen Supply Store
- Natural Stone Supplier
About European Heritage Ltd.
Written by the company
European Heritage Ltd.
SHOP ONLINE DECORATIVE TILES MAXXI SLABS METRO TILES VICTORIAN FLOOR TILES STANDARD SIZE TILES SALE COLLECTIONAbout us
European Heritage is a renowned tile showroom located in the heart of Fulham, London, and Melmerby, Ripon. Since its establishment in 1989, it has become one of the UK's most respected and trusted porcelain tile importers and building product suppliers. The company has a long-standing reputation for delivering high-quality products and exceptional customer service, and is dedicated to meeting the needs of its diverse clientele.
At European Heritage, we take great pride in our extensive selection of tiles, which includes large formats, wood effect, stone effect, concrete effect, and contemporary tiles. Our range of products is carefully curated to ensure that we offer only the very best tiles to our customers. Whether you are looking for traditional or modern designs, we have a tile that will meet your requirements.
As a leading importer of porcelain tiles, we have built strong relationships with the best UK and international distributors. This enables us to provide our customers with a vast selection of stocked products, as well as unique tiles that are not available anywhere else in the UK. We are always on the lookout for new and innovative products, and we strive to stay ahead of the latest trends in tile design and technology.
Our team of experienced and knowledgeable professionals is always on hand to offer expert advice and assistance to our customers. We understand that choosing the right tiles can be a daunting task, which is why we take the time to understand your needs and help you find the perfect tiles for your project. We offer a full range of services, from design consultation to installation advice, to ensure that you get the best possible results.
European Heritage is committed to providing a superior customer experience, and we work hard to ensure that every customer is satisfied with their purchase. Our dedication to quality, innovation, and customer service has earned us a reputation as one of the most trusted tile suppliers in the UK. If you are looking for high-quality porcelain tiles and exceptional service, look no further than European Heritage.
Contact info
48-54 Dawes Road, SW6 7EN, London, United Kingdom
- 02073816063
- fulham@europeanheritage.co.uk
- europeanheritage.co.uk
4.8
Excellent
438 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick and efficient service.
August 29, 2024
Reply from European Heritage Ltd.
Thank you for your comments Maria. We're glad we could help
Reply from European Heritage Ltd.
Thank you for your feedback Dan. We're glad you like our tiles! Good luck with the project
Reply from European Heritage Ltd.
Thank you for your review Sandra. We're happy we could help!
Very helpful and swift delivery.
August 22, 2024
Reply from European Heritage Ltd.
Thank you Carole, We're glad we could be of service and all went smoothly.
Tile thickness
The only thing I specified was I wanted a tile max 8mm thick.
All samples sent are 10cmm
Good selection however
August 19, 2024
Reply from European Heritage Ltd.
Hi Julie, we're sorry we were not able to supply samples that were 8mm in the decorative patterns you liked. Unfortunately this range is only available in 10mm. I'm sorry we couldn't help further.
Very helpful as always.
August 14, 2024
Reply from European Heritage Ltd.
Fantastic to hear you enjoyed your experience with us, Dheepa! We really appreciate your review and hope all goes well.
My order was dealt with quickly and Sam…
My order was dealt with quickly and Sam was very helpful sorting delivery
August 21, 2024
Unprompted review
Reply from European Heritage Ltd.
Great to hear about your experience! Many thanks for your review.
Reply from European Heritage Ltd.
Thank you very much for your review! We are so happy to hear the samples arrived well.
Great service
Great service even though we turned up 5 minutes before closing time!
Made an order with great assistance from the staff and delivery was super quick too. Tiles look so good! Thank you!
July 29, 2024
Reply from European Heritage Ltd.
Thank you so much for your kind review! We're delighted to hear that you received great service, even right before closing time. Our team is always happy to assist, and we're thrilled that you're pleased with both the quick delivery and the look of your new tiles. Thank you for choosing us!
Jonathan is extremely helpful
Jonathan is extremely helpful, knowledgeable and one of a kind. I really would not go anywhere else for tiles and advice.
August 2, 2024
Reply from European Heritage Ltd.
Thank you for taking the time to leave a review about your in-store experience with Jonathan. We really appreciate it and hope to see you again soon!
Really friendly
July 26, 2024
Reply from European Heritage Ltd.
Thank you for leaving your feedback, Ross. We appreciate the positive response!
Outstanding service
Outstanding service. I definately recommend this company. Very informative frequent emails, friendly polite efficient phone calls, fast service, excellent packaging, lovely tiles. I wanted to give 5 stars. On Sunday, I needed the tiles in 4 days so I emailed that and got a response saying yes. I ordered and phoned Monday to confirm and was told Wednesday am delivery. Tiles arrived as promised but 2 boxes absent. I phoned and 2 boxes sent express delivery next day. They came in a thick nest of packaging, safe despite the outer box being badly battered. All communications were excellent and issues resolved quickly.
July 30, 2024
Reply from European Heritage Ltd.
Thank you for taking the time to leave us a review, Gillian. Our sincere apologies that your initial delivery did not arrive complete and we're happy to hear the 2 boxes arrived in a timely fashion.
Very impressed
July 25, 2024
Reply from European Heritage Ltd.
Thank you for leaving us a review, Kathy! We hope it was the perfect finishing touch to your project.
Reply from European Heritage Ltd.
Thank you so much for your review! It's wonderful to hear.
Reaction time from ordering to getting…
Reaction time from ordering to getting the samples was fantastically quick.
July 15, 2024
Reply from European Heritage Ltd.
We are so pleased to hear your feedback, Martin.
Excellent customer service throughout…
Excellent customer service throughout and would definitely recommend and use again. Thanks
June 18, 2024
Reply from European Heritage Ltd.
Thank you very much for your review, Lee! We are thrilled to have your recommendation.
Joanna was most helpful
Joanna was most helpful, thank you to her. I just needed a few tiles to finish my bathroom - these were expedited carefully wrapped and delivered undamaged.
July 5, 2024
Reply from European Heritage Ltd.
Hi Shaign. Thank you very much for your review! We are so happy to hear the tiles arrived well!
Reply from European Heritage Ltd.
Fantastic to hear you enjoyed your experience with us, Chris! We really appreciate your review and hope all goes well.
Reply from European Heritage Ltd.
Thank you for taking the time to leave us a review, Monica. We really appreciate it!
quick and efficient
July 1, 2024
Reply from European Heritage Ltd.
Glad to hear everything arrived on time and hope your project goes well!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.