europeanmoving.co.uk Reviews 

I used this company in March, right up untill the move they were very easy going and affable, always answering queries.
The day before the move is when things started to go badly wrong, I had asked for a time for when I could expect the driver, I could not get a time, which of course was vital because I had to hire two extra people to help with loading, at the time of booking I had not been aware that there would only be one driver and he would not be helping with loading.
I phoned several times, and was not able to get the information, my stress levels had gone through the roof, especially because I started googling about the company and found a huge amout of bad reviews, when I mentioned this they stopped answering the phone to keep me updated, on the day, answering only by email.
Upshot, I had to hire two men twice to help with the loading, twice because I had been told that the driver would arrive at around 12 midday, he did not. I evidently had to pay for thier time. I also had two friends earlier in the day that were prepared to help, they eventually had to leave as they could not waste the day waiting.
It was not until I emailed to say I had found another company to move me, that they told me he was arriving later in the day, the driver finally arrived at around 5.30pm so I had to hire the men again, the stress was too much, it ended costing far more than I expected because of this, I was left sitting in a house ready to go waiting all day. I ended up contacting another company at the last minute, because I was now worried that the van was not going to arrive,this company were prepared to come at an allotted time and offered two loaders, for only £200 more, I wish I had gone with them in the begining as it would have taken all the stress out. It was the same the other end, I had to hire two guys to unload.
To be fair I would have let this go, but I keep getting emails from the company, which just reminded me of the whole experience.

Completely appalling - these people have been filling my mail box with spam

Really good experience. Our Polish driver loaded up his wagon so that all our belongings were secure, and delivered them promptly the following day shortly after our arrival at our new home in the Netherlands. The customer services team we worked with in the weeks prior to our departure were extremely efficient and reassuring. A great company to work with.

Second time we have used you in as many years but this time we had two vans booked and then needed a third and you arranged it two days prior to our move. The girls in the office as always fantastic and two of the drivers did such a good job they stayed the night at our property after joining us for a BBQ great night great service many thanks.

WARNING: DO NOT USE THIS COMPANY

Terrible communication. Driver did speak a word of english. Severaly damaged several items and refused to even acknowledge this. I would gladly publish my correspondence and supporting documents: photos of damage inside the van if requested.

The 4/5 star reviews are shills. Paid by EM to write fake reviews.

TrustPilot please put a stop to this practice as it undermines your raison d'etre.

While I had made a mistake in the booking and didn't get helpers for loading the car, everything after that went very smoothly. Driver was very friendly and extremely helpful, delivery was great.

Absolute excellent service at an attractive price

I planned my move from London to The Hague about a month and a half in advance. Out of all the companies that I emailed in order to request pricing, European Moving’s price was the most competitive for what it had to offer. I was offered a van (which in fact ended up being a small truck!) all to myself, with the help of the driver to move all my boxes (54 in fact) from my London first floor apartment (without a lift) to The Hague at a third floor apartment (again without a lift). I was also offered a 10% discount if I booked within 5 days, which was fully refundable in case I decided not to proceed. During the booking process and before the actual move, Ida was extremely helpful and proactive by providing me with all the information that I needed in order to make the move take place efficiently. A few days before the move, I was informed about the time of collection (e.g. 12-4pm) and the time frame of delivery the day after (3-5pm). The driver arrived on time, was smiley and helpful, gentle with removing boxes and placing them on the truck and followed all steps very professionally. The delivery also took place on time, again with a smile and a very positive attitude. Having opened all my boxes now, no equipment was broken and reflecting on the process I could not have been any happier by the service provided. Thank you all so much and I wish you all the best for the future!

I have payed more than 2000 € in march for a moving that had to be cancelled due to COVID19. I am still trying to get my money back. The payment Department does not even answer my email requests. So, be very careful!!!

Great budget service. Moved from England to Sweden. All in time, polite and helpful service all around. Nothing broken. Would fully recommend to anyone doing a budget pack yourself kind of move. Lina

I moved the content of a flat from Milan, Italy to north UK. Things went rather smoothly. I want to highly praise Marta from European Moving, who helped organise the venture over a few months. Such a polite, friendly person who went the extra mile to make things happen. The Polish driver Robert was very professional, rapid and friendly and safely brought all to my destination. The men who loaded and offloaded the truck were also efficient. Everything was done on time. The service was reasonably priced. I am happy I could safely move my belongings and thank the company

They seem to be going bankrupt
i had to cancel my move (pre covid) within the noticed period and was told i would get a refund within a month but they have not honoured this. When i call phones are not answered or if they are i get told someone will look into it and nothing happens. still no refund.

I appreciate this is a difficult time but this refund predates covid and the lack of transparency or action sends a clear sign that these people cannot be trusted.

Hands off! Unprofessional and rude. I paid extra € 300,- for help from the driver with my stuff. The polish driver, hardly spoke even English, did not help at all, he wanted to have on a moving day € 500,- cash than he would help. Even if I made him clear that I paid extra for helping on the ground floor, he just went into his van and slept. Besides that, he came 9 hours late and nearly middle of the night. Also, he just has thrown my stuff into the Garage where i moved to, my new wardrobe he jsut damaged, damage over € 1.000,-.

For over 6 months I am waiting for my declaration paper from the border which is needed to get my car insured in the Swiss, without this it is not possible and I have to pay still the insurance from Austria which is 7 times that high as in the Swiss. All my call, email was not only not answered, when I called them for the 10 times very rude, but unprofessional women also shouted at me like a maniac and hung up. I have to go over a lawyer now and sue them just not to get my refund for not helping, also to get my paper finally which they shulöd sent me a long time ago. All the promises from all I talked to that I will get the paper, of course, did not happen.

I needed to move my belongings out of my old apartment in a short space of time, and European Moving made it happen! I was so impressed with their ability to deliver their services during the COVID 19 pandemic, and they worked hard to make sure the move went ahead even with the growing restrictions to movement imposed by governments. Their online team was always quick to reply and a pleasure to communicate with. They were also incredibly friendly and informative over the phone.

So glad I trusted them with the move, everything went pretty smoothly, especially considering the fact that I couldn’t be there to help with the removal itself.
Thank you to the European moving team!

I understand that we are all in a difficult situation with the quarantine, that one cannot expect things to run smoothly as we all adjust to the times. That being said, my move today was very stressful for all those involved, because European Moving grossly underestimated the type of truck needed for my move, meaning size and weight limitation. I was shocked when a canvas covered truck arrived. I immediately contacted European moving, and was not able to speak with my representative for the whole day, despite several attempts. I have sent several emails that have gone unanswered. I was in communication for most of the day with the the chat communication representative Dayne, who was as helpful as could be, given the circumstances and will open an investigation to find out who is financially responsible. I sent photos of my apartment contents a month ago, and I sent a full inventory list on time, but at no point was I advised to take a bigger truck. I am now in the horrible situation in which several items could not fit into the truck, 2 pieces of furniture, lamps, and approximately 15 boxes. My things have been moved into a storage unit in Stockholm, when they should have been on their way to Zagreb. The move itself took much longer than was necessary, because the truck had to be unloaded after being loaded. I was told there would be an investigation, but haven't been sent a confirmation email or any contact. I am hoping that by posting this review that someone in the company will get in contact with me so that we can find a solution.

I wrote a glowing recommendation about European Moving which you can read below. However I now have to add that they still owe me a refund for the extra man who did not turn up on the day.

I have requested the money several times but nothing has come back.

I would now urge you to proceed with caution when you book them.

Thank you to European Moving for delivering all our furniture intact in the middle of a French lock down due to Coronavirus.

Our main contact was Sarah Hill who was cheerful and helpful at every stage of our booking. Sarah went above and beyond when I had last minute queries and also managed to find an additional delivery truck, at extremely short notice, when we were worried that the load was overweight.

The drivers worked hard, they helped load, unload and arrived on time.

I guess, like anyone who has driven from England to France in a short time scale, they responded well to a cup of tea and some help with the unloading.

I know that European Moving are a very reliable company. They completed their delivery, from England, at a time when we are still unable to get our other furniture delivered from a company in France just 10 miles away.

Thank you to Sarah and her team.

It is hit and miss with this company. We booked 2 Vans and 2 people to help. First of all they are subcontracting, so they are not the actual company!!!!! They do not work as a team, even when you are told so. Each driver has their own van and company or is employed by another company. We had polish people turning up in soft cover vans ( not the hard case ones professionals use).
One was a very nice guy, he helped as agreed and put everything in his van with care and strapped it down. The other one was a nightmare. Even when asked to help he insisted he doesn't get payed for helping. When we said we paid the service and will call his boss, he said that the moving company is not his boss and if we talk to him like this he will leave. He threw everything into the van and did not care at all. We ended up giving the nice guy all our precious stuff to look after. Forget the inventory lists the company gives you, in this case, it was more like, who will protect my stuff from damage. So we literally loaded that one van ourselves. They came on Thursday and delivery day was agreed for Saturday. We were at our new place on Friday and the first van turned up on Friday evening. To be fair, that was ok, it was the nice guy and he was very helpful and a superstar. Nothing got damaged. Next morning the other driver arrived and he said that the European moving company paid him now for helping to move our stuff in the house after we called them. So he helps now. He helped but was not careful and chipped the walls and stairway. As a result of his poor packing, all our 5 chests of draws all had marks and scratches. Thankfully nothing else broke or was damaged, In our case, we got away with a small number of damages and everything worked in the end. I would however not choose this service again. The risk is too high that one could get 2 of the not so nice guys and then that would be a disaster. The customer service team is very professional and makes you think that the people coming are of their team and sent by them. Be aware that the movers are subcontractors and not actually from the company!!!!!!! Pay a little more and get professional people.

I am astonished, delighted and so very grateful to you and your team. I still cant believe you managed to get my possessions to Italy during the Italian Shutdown.
The driver was so determined and tenacious.
You were brilliant at keeping us informed and we really feel like you went over and above during this terrible crisis.
Thank you so very much! Brilliant job from everyone at European Moving - but Joanna you were a godsend!

Initially it all went wrong with our pickup missed and us stranded in France amid an impending lockdown. BUT they did an incredible job getting our stuff to us in two loads only 24 and 48 hours later respectively.
The drivers were super efficient and polite and we are now trapped in a house full of furniture! Altogether superb