A good office service guiding us through the forms required, though at a cost. Arrangements for the van worked very well, prompt collection, careful loading, safely shepherding our personal belongings... See more
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After 4 months of stressed European moving finally move my belongings many thanks to Ida you make it happen with Fatima even though you went silent. My stuff were picked up yesturday I received it thi... See more
Company replied
Booking, organising, and confirming details for our UK-Europe move was made very easy with European Moving. Even though we had no certain dates till almost the last moment, and everything was complica... See more
Company replied
Very disappointed with this company. My removal order was cancelled after deposit was paid without my consent. Now it's been almost 3 months and still haven't gotten my refund. Called them, sent email... See more
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Company details
Contact info
CT20, Folkestone, United Kingdom
- movega@movega-removals.co.uk
- europeanmoving.co.uk
3.5
Average
930 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Helpful, friendly service throughout.
A good office service guiding us through the forms required, though at a cost. Arrangements for the van worked very well, prompt collection, careful loading, safely shepherding our personal belongings across France from Spain, and through UK Customs, and much pleasant help unloading. We would certainly use European Moving UK Ltd. again.
June 7, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Paul,
Thank you so much for the wonderful review and for taking the time to share your feedback with us. We value your input and are glad we could be of service. We are pleased to know you had a smooth experience with us and all your belongings reached safely to France. Wish you all the best in your new home, see you soon!
Best wishes,
European Moving
Reply from europeanmoving.co.uk
Hi Julia,
Thank you for the time taken to review the service we provided to you.
We are delighted to hear that you were satisfied with your experience.
Please contact us again if you need our services in the future.
Kind Regards,
European Moving Marketing Team
I don’t believe the good reviews …
I don’t believe a single one of these “good” reviews.
Still waiting for European moving to pay the CCJ for the money they owe me. This is not my first comment but this is the only way I get any kind of response.
How they are still in business is beyond me. We have now created a Facebook group for the victims of European moving struggling to get a refund !
May 26, 2021
Unprompted review
Reply from europeanmoving.co.uk
Thank you for your feedback.
Please let us explain the situation here, as with all companies whom are cross-boarder trading or linked to air travel we have also been affected by Corona Virus and Brexit the past 2 years.
Any customers whom have had shipments delayed or cancelled are invited to stay in touch with our payments or claims teams where each case is being investigate and credits or refunds will be issued in due course to very small minority of customers where things did go wrong.
We would ask you to understand we are an extremely high volume operation shipping +4000 movements per year (in normal times) and therefore its inevitable that things can take a bit of time to sort out, this being both at an administration and legal level. We wish to make clear that any customers no matter how small the issue should be writing to claims@europeanmoving.org where you will be assigned a case number and you also receive updates when we have them for you.
Our sincere apologies to any clients affected over past months but please be assured all cases will be dealt with in due course and that with current shipping conditions things are complete unaffected.
Your's Sincerely
European Moving Team
NEVER employ this company!
I strongly recommend NEVER employing European Moving for any moving service. We were suppposed to move from Liverpool to Amsterdam in April 2021, and prior to our move, European Moving assured us that everything was in order. On the day of our move, however, we were told that there was no van, and that we would have to wait 2 weeks for another one.
This was clearly a breach of contract, but European Moving did not admit their fault. They did not take responsibiity for the thousands of pounds of additional costs they incurred as a result of their failure to provide services as contracted. And they have still, a month later, not refunded the payment made for a move that was never effected, notwithstanding their written promise to do so.
In short, European Moving cannot be trusted to move your belongings, nor to return your money when they fail to do so. Do not hire them.
UPDATE: European Moving, as my and other posts on this site can attest, continues to provide false claims and refuse to make refunds. Not withstanding their response (see below), they (a) have not contacted me; and (b) have not issued a refund.
As others have said: don't believe the positive reviews - you should NEVER employ this company.
SECOND UPDATE (2022): After more than 12 months, European Moving has still not refunded the payment made for fraudulent services. A court judgement was issued against them in the UK legally requiring that they provide payment. They have made no response.
European Moving is not a legitimate company. Do not hire them, ever.
May 26, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Issac,
We are European Moving, and we chose that name because we do almost exclusively removals from one European country to another. Most of our business is from the UK to the continent or vice-versa.
As such we were uniquely affected by Brexit between November 2020 and February 2021, first by the incertitude before the 31 Dec agreement, and then by the confusion on what the rules were, by the very people in charge of enforcing them.
While we did manage to weather the first lockdown despite a serious downturn in volume, these changes of rules also coincided with a secondary lockdown across Europe. The 2 issues together meant that the situation got so bad that our European drivers would not take the chance to come to the UK and risk being blocked on their way back and/or due to the risks at the time associated with Covid19. This lack of drivers, often at the last minute, resulted in a few people not receiving the service they were expecting and had paid for, on top of a dramatic fall in our turnover.
We are working hard to resolve these issues and we shall contact you individually in the coming week.
Kind Regards,
European Moving
I'm finally smiling
After 4 months of stressed European moving finally move my belongings many thanks to Ida you make it happen with Fatima even though you went silent. My stuff were picked up yesturday I received it this morning nothing was broken. amazing polish driver keep up the good work greatly appreciated your help.. European moving please communicate more and be more open and honest if there's delays or something just communicate with your clients . Many thanks to everyone who made move this happen All the best.
May 13, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear N Bryan,
Thanks for leaving us such a wonderful review. We are extremely delighted and sorry at the same time because of the difficulties you had to face in the past. The Covid-19 pandemic has created a great deal of grief around us and has immensely affected human life. Despite this, we were working tirelessly trying to make things right as fast as we could, yet everything got delayed due to Brexit and operational difficulties associated with the Covid-19 pandemic. Studying the situation, we have now established certain procedures to ensure this crisis does not happen again in the future. We again apologise for the frustration and disappointment we caused and thank you for your ongoing support. Our staff is very pleased to learn of your high praise. Thank you, once again, for your time.
Best wishes,
European Moving
Used their service recently
Used their service recently, competitive prices, friendly and helpful staff, all our items arrived safely. They completed the move very smoothly, reached the destination on time. Good work!
May 7, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear S.K,
Thanks for your kind words. We are very grateful to help you with your move. Every bit of your feedback does so much help to us and we hope you stick with us for years to come!
Best wishes,
European Moving
Happy with the service from start to…
Happy with the service from start to end. Recommend!
May 6, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Sargam,
Thanks for writing us a review. We are delighted to know that you are happy with our services and we would love to see you again. Happy new beginnings!
Best wishes,
European Moving
I am writing a second review since the…
I am writing a second review since the lady responded to mine saying it take 90 days to get a refund but the 90 days have now passed since I booked the services on the first week of February, and still nobody gave me back my money! I will keep writing reviews everywhere until they refund me my 50£ deposit! SCAMMERS
May 1, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Sonia,
We are European Moving, and we chose that name because we do almost exclusively removals from one European country to another. Most of our business is from the UK to the continent or vice-versa.
As such we were uniquely affected by Brexit between November 2020 and February 2021, first by the incertitude before the 31 Dec agreement, and then by the confusion on what the rules were, by the very people in charge of enforcing them.
While we did manage to weather the first lockdown despite a serious downturn in volume, these changes of rules also coincided with a secondary lockdown across Europe. The 2 issues together meant that the situation got so bad that our European drivers would not take the chance to come to the UK and risk being blocked on their way back and/or due to the risks at the time associated with Covid19. This lack of drivers, often at the last minute, resulted in a few people not receiving the service they were expecting and had paid for, on top of a dramatic fall in our turnover.
We are working hard to resolve these issues and we shall contact you individually in the coming week.
Warm Regards,
European Moving
How are they aloud to get away with this
Still waiting for my belongings to be shipped. They should have been collected at the end of January. We have paid in full and are now paying for storage until they hold up their side of the contract.
We haven’t cancelled because as you can see from reviews here. People are waiting for refunds from August 2020.
The most infuriating thing is they don’t answer the phone or reply to emails. However I am sure I will get a response to this review.
PLEASE COME AND DELIVER THE SERVICE YOU HAVE BEEN PAID TO DO!
April 30, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Megan,
We are European Moving, and we chose that name because we do almost exclusively removals from one European country to another. Most of our business is from the UK to the continent or vice-versa.
As such we were uniquely affected by Brexit between November 2020 and February 2021, first by the incertitude before the 31 Dec agreement, and then by the confusion on what the rules were, by the very people in charge of enforcing them.
While we did manage to weather the first lockdown despite a serious downturn in volume, these changes of rules also coincided with a secondary lockdown across Europe. The 2 issues together meant that the situation got so bad that our European drivers would not take the chance to come to the UK and risk being blocked on their way back and/or due to the risks at the time associated with Covid19. This lack of drivers, often at the last minute, resulted in a few people not receiving the service they were expecting and had paid for, on top of a dramatic fall in our turnover.
We are working hard to resolve these issues and we shall contact you individually in the coming week.
Kind Regards,
European Moving
Denmark > Italy
Used EuropeanMoving for the second time now, and everything was as promised and expected.
April 29, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Palle,
Thank you for recommending us so highly! It gives us immense pleasure to always serve you. We appreciate your time and are delighted to know your move from Denmark to Italy went really well. See you again, happy new beginnings!
Best wishes,
European Moving
A bit stressful but all fine in the end
Positives:
- Van had blankets, straps and other equipment to keep everything in place.
- Driver was helpful and was careful with our stuff.
- Driver arrived on time for loading (even 15 minutes early).
- Move coordinator checked on us at the beginning of the loading to ensure everything was fine.
- Move coordinator assisted with resolving issue with paperwork expected by the driver.
- Even though the driver was Polish and hardly speaking English, his friend (that we hired through European Moving as an extra hand) was a UK resident and could translate so we managed to communicate.
- Driver arrived on time for unloading (30 minutes early) and our belongings were all ok.
Negatives:
- We only got an ETA for van arrival on D-1
- The helper was not very careful and was banging things against the wall, he was also not in great physical condition. It was clearly not his primary job!
April 28, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear PG,
Thanks for reviewing us. We really appreciate you trusting us with your move and highlighting our service points in detail. Due to the nature of our business, we require a 3 working day window for collection and we aim to give you an ETA for the van as soon as the truck is confirmed with a minimum of 24hrs notice. Although we understand your concern and apologise for the act of the helper and will be raising this issue for further action. Many thanks for your time, we will be sharing your feedback with our team to let them know where we are progressing and where we can improve. Stay safe, hope to see you again in the future!
Best wishes,
European Moving
I had a shipment from Ireland to France…
I had a shipment from Ireland to France which arrived on time and all in good order. The driver was extremely helpful and carried my items up two flights of stairs, it must have taken over five trips up and all with a very helpful attitude. I booked a part load and later when I realised that I had more items to ship, they increased the capacity to a full load at a very reasonable price. Recommended indeed!
April 28, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Jeremy,
Thanks so much for taking the time to write in such a great review - much appreciated. We are so glad you loved our services on your move from Ireland to France and are grateful to share your feedback with the team to let them know their good work. We keep our prices affordable, so we are really happy that came across. Thanks again for the positive words, see you again soon!
Best wishes,
European Moving
Great communication with the admin…
Great communication with the admin team, however the outsourced removal company were difficult to speak to with the language barrier.
Fundamental Covid procedures were not in place for the driver and our delivery was therefore delayed by 4 days.
April 28, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Kate,
Thank you for your review. We are sorry about the delays you experienced, as we fully understand how frustrating those can be when you are waiting for your goods, and we apologise unreservedly.
We would just like to mention that the delays were absolutely not Covid related, as we have very strict contractual demands in terms of all Covid related interactions. As you know, your goods were moving from Great Britain to Ireland, and the issues from unclear guidance given to customs relating to the NI Protocol, and the differences of interpretation by different customs bureaux (as you know we tried first Holyhead, then Liverpool) meant that our driver was repeatedly turned away from boarding the ferries and that we kept chasing paperwork that had not been required in previous crossings. We shall undoubtedly learn from that and will be having every possible paperwork in future Ireland transports.
Best wishes,
European Moving
Great reactivity by email
Great reactivity by email, great follow up that kept me posted of when the driver would arrive both at pick up and at destination (despite a delay at pick up because of some truck related issues).
Incredibly low price and great service, they made possible an international moving despite a Brexit and a pandemic.
April 26, 2021
Reply from europeanmoving.co.uk
Dear Clement,
We are incredibly grateful that you took out the time to leave us a positive review. We will share this with our team to let them know how we are doing. We try to maintain clear and transparent lines of communication with our customers as transport business does sometimes suffer small delays due to traffic, weather, trade conditions, etc. Thanks again for your time, we would love to see you again.
Best wishes,
European Moving
NEVER HIRE THEIR SERVICES, THEY'RE SCAMMERS
We hired European Moving to do a removal form Glasgow (UK) to Sabadell (Spain). Our removal was planned for the 22nd of January 2021 and we agreed with them on the date and paid them for the whole service in advance of the removal. On the same day that they were supposed to come, and seeing that they were not showing up, we called them on the phone and theY notified us that they wouldn't be able to do the removal. They gave us two options: cancel the removal serviCe and give us the money back or waiting for them to come on an undetermined date. We asked them to cancel the removal and return us the money and more than 3 months later, we're still fighting and trying to contact them to receive our refund. This has not only created us a very serious problem in the moment of the move, as we were leaving our apartment, we had to hire another much more expensive company in the last minute, etc., but also we're still suffering from stress and anxiety because we don't know when we will have our money back. We are in the process of contacting a lawyer to sue them but, in the meanwhile, PLEASE DO NOT HIRE THE SERVICES OF THESE SCAMMERS.
----------------------------------
Edit 20/05/2021
As everyone can see, after a month from my first comment, there has been not a single reply from them. We have submitted a small claim action and they have less than 2 weeks to reply. I will keep everyone posted to avoid you troubles with them.
----------------------------------
Edit 26/05/2021
I found out today that the comapny has changed their name to "DPB Storage". This is a frequent trend that they have been following during the last years. You can see the full history of this company online, on the UK government website.
It does not seem they will ever reply to our claim and I just hope that they are prosecuted and that the CEO, Daniel Blanche, finally goes to jail.
----------------------------------
Edit 22/06/2021
1. You were European Moving. Now you have a different name "DPB Storage", which clearly shows your lack of willigness to compensate your clients for your scam. This is a regular practice that you have been having during the last years and our lawyers have informed us perfectly on how it works: change name -> avoid paying for what you own -> scam again -> change name again etc. As I said, our lawyers are taking care of all this (together with many other affected customers).
2. You weren't uniquely affected by covid: my wife and I lost our jobs, losing almost 3000£ with your scam meant a lot for us and we had to ask for money to our friends and family to hire a new service removal, without considering all the stress and pain we suffered from your actions. We are still struggling financially and emotionally because of you and it will take us long before we can recover from this.
3. I waited for more than a week to see any little action from you, or a simple contact, but in views that this has not happened, we will continue with our legal process.
-------------------------------------
Edit: 04/10/2021
These scammers have not had the decency to reply to us and return us what they owe. Shame on them. Thankfully, we're working on a class action against them, please if anyone is interested in contributing, please join us of Facebook, just look for: Victims of European Moving Scam
-------------------------------------
Edit: 20/12/2021
Not a single word from them yet. Is it so hard to the authorities to take them and the owners down? In case anyone is interested, I found more information in groups out there for Victims of European Moving Scam.
-------------------------------------
Edit: 26/07/2022
A few weeks ago, they have sent us a voucher of the same amount they owe us for us to use it in our next move. It doesn't make sense at all, after this disgusting experience I hope no one keeps using your services.
April 25, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Alejandro,
We are European Moving, and we chose that name because we do almost exclusively removals from one European country to another. Most of our business is from the UK to the continent or vice-versa.
As such we were uniquely affected by Brexit between November 2020 and February 2021, first by the incertitude before the 31 Dec agreement, and then by the confusion on what the rules were, by the very people in charge of enforcing them.
While we did manage to weather the first lockdown despite a serious downturn in volume, these changes of rules also coincided with a secondary lockdown across Europe. The 2 issues together meant that the situation got so bad that our European drivers would not take the chance to come to the UK and risk being blocked on their way back and/or due to the risks at the time associated with Covid19. This lack of drivers, often at the last minute, resulted in a few people not receiving the service they were expecting and had paid for, on top of a dramatic fall in our turnover.
We are working hard to resolve these issues and we shall contact you individually in the coming week.
Kind Regards,
European Moving
Great service
Booking, organising, and confirming details for our UK-Europe move was made very easy with European Moving. Even though we had no certain dates till almost the last moment, and everything was complicated with our actual move, we didn't face any issues with the pick-up and delivery. The organiser, and the driver were all very helpful, kind and made our lives easier. Would recommend!
April 24, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear SP,
Thank you so much for making our day by spreading positivity about us. We are happy you are appreciating our efforts and loved our services on your move from the UK to Europe. We work really hard to make moves of our customers smooth and hassle-free. Our team is delighted to read what you wrote and we would love to see you again. Stay safe!
Best wishes,
European Moving
After 7 years living in London,our…
After 7 years living in London,our daughter decided to move back home to Nagold in south of Germany.
We contacted EuropeanMoving in Internet and they called us to know how many furniture was to move. We got from Ivaylo a very convenient quote.
The pick up from Richmond was quite on time early in the morning of March 3 . 2021.
Because of Corona my daughter had no one to help and the driver was very helpful making the loading alone.
Next day at 11am The Van was at our home.
The driver helped us to unload the van and was very careful handling the furniture.
We recomend EuropeanMoving at all times.
April 21, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Mr Harding,
We really appreciate you taking the time to share your experience with us. We are so happy that your daughter's move to Germany went really well and we could be of help to you. Thank you so much for spreading the word about us, our team is thrilled to receive such great feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We feel lucky to have customers like you and see you again soon!
Stay safe and healthy!
Best wishes,
European Moving
Price performance ratio was very good
Price performance ratio was very good. They completed our job very quickly, taking our belongings from London to the UK overnight. The driver helped us to the load and unload the van. All items arrived safely at our new home.
April 19, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Kayleigh,
We are grateful for your feedback. This means a lot as it helps us in enhancing ourselves and serving your even better. We offer customised plans to make your move more efficient and cost-friendly. Pleased to know you liked our plans and the pricing.
Thank you for choosing us!
Best wishes,
European Moving
Start to finish went well
Easy booking .. offered a date and quote .. completed all paperwork and chatted back n forth with Ivaylo and Fatima ... both a great help ... Collection was a Saturday ... van and Marek arrived and we loaded with his help .. Marek was great ... Delivery due Sunday and Marek arrived in the Netherlands from the UK on time. .... It’s been a great service ... only thing I would say is because Delivery day was on a Sunday I was unable to contact EM but everything arrived safe and sound ... Thanks to the whole team ... I would definitely use again and recommend ... Happy customer
April 19, 2021
Reply from europeanmoving.co.uk
Dear Christine,
Thank you for your feedback. We are pleased that your move was completed on time. Our team is very happy to know that you appreciate the service provided by us, we work hard to complete each move timely and successfully. Stay safe and best wishes to you and your family in the Netherlands.
Warm Regards,
European Moving
Overall very happy
The move went really well from the UK to Spain -picked up on Sat am and arrived on Monday am. The customer service throughout was really good and the driver helped us load and unload. Overall we are very happy with the Service. The only 'but' is the driver didnt speak english so for any last minute 'issues' it got a bit tricky.
April 19, 2021
Unprompted review
Reply from europeanmoving.co.uk
Dear Marta,
Thank you for your valuable review. We are happy to know your move to Spain was successful and as per the schedule. The nature of our business requires our drivers to be from different origins, familiar with as many parts of Europe as possible. This makes transportation convenient and hassle-free when transporting things to different countries. We wish you luck on your new journey in Spain.
Thank you for choosing us!
Kind regards,
European Moving
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