Have used the service before and was good. It is useful that the things are picked up at your chosen location. I also received very good help from Špela Pamela when I had trouble with my order, she ge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
With Eurosender itself I had a great experience, but not with DPD Portugal as executing company. I had 2 parcels with 10 kg each from Portugal mainland to Germany. 3 collection dates were necessary un... See more
Company replied
"Laura was very helpful in arranging a new pickup date for the package, since the pickup did not take place on the originally scheduled date. This is my first time sending something via Eurosender, an... See more
Company replied
A very good experience with Eurosender and their very responsive staff. I would have given 5 stars except for the shipper (GLS) . However Eurosender noted it in my account to not send vua GLS in futu... See more
Company replied
Company details
Written by the company
Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
4.1
Great
57K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Parcel service with good support.
Very good parcel service, prices are also ok.
Andrea is the friendliest support that I know.
April 3, 2026
Unprompted review
Reply from Eurosender
Dear Hei Lei,
Thank you so much for your kind review and for sharing your experience!
We are absolutely delighted to hear that you are happy with our service and pricing. Most importantly, we will be sure to pass your wonderful compliment along to Andrea—she will be thrilled to know she is the friendliest support person you've worked with! Feedback like yours is a fantastic motivation for our entire team.
Thank you for choosing Eurosender and for providing your reference number (858035-26).
Laura is very helpful and patient
Laura is very helpful and patient. She took time to solve my problem and suggest other solutions.
March 24, 2026
Unprompted review
Reply from Eurosender
Thank you so much for your kind words!
We are delighted to hear that Laura provided such helpful and patient support. It is wonderful to know that she took the time to explore different solutions to ensure your problem was fully resolved.
We will be sure to share your feedback with her—it is a great motivation for our entire team!
Thank you for choosing Eurosender.
Avoid if you ever expect things to go wrong
Avoid if you ever expect things to go wrong.
When my shipment ran into issues due to a false positive scan for batteries, I contacted Eurosender every single day for over a month. Every response was a variation of the same thing: "we are waiting to hear from FedEx", "the delays are FedEx's responsibility, not ours", "we cannot share the full updates we have from FedEx information due to internal rules." Not once did anyone take action, escalate meaningfully, or provide a single concrete next step.
Most seriously: the tracking number assigned to my returned package has now been reassigned to a completely different shipment, which is showing a false proof of delivery. This is not my package. Eurosender has been made aware of this and has not addressed it.
As the shipper of record, Eurosender has a legal obligation to act on my behalf with the courier. Instead, they used FedEx as a shield to avoid doing anything at all. When I urged them daily to contact FedEx about my returned package, I was ignored. 3 other packages were perfectly fine but is stuck in customs clearance and is now not released because Eurosender won't fulfill the release papers. When I asked for written confirmation of what actions had been taken, I was told they couldn't share that.
One month of daily follow-ups. Zero resolution. Zero accountability. Zero transparency.
They are perfectly adequate when nothing goes wrong. The moment there is a problem, you are entirely on your own.
April 3, 2026
Unprompted review
Reply from Eurosender
Dear Veronica,
Thank you for sharing your feedback. We understand how frustrating a month-long delay and a lack of clear answers can be, especially when tracking information appears inconsistent.
We would like to clarify the situation regarding the security scan. Unfortunately, your shipment fell under restricted handling due to international safety regulations. When an X-ray scan detects liquids, aerosols, or gels (LAGs) in the same package as electronic components, the shipment is automatically flagged as a safety risk and marked for Return to Sender (RTS). These are strict aviation security protocols that neither Eurosender nor the courier can bypass once triggered.
Regarding the tracking and delivery concerns:
Prohibited Items: While we understand the inconvenience, shipping items that are prohibited or restricted by air is a violation of transport terms, which often results in the immediate return or holding of the goods by customs.
Tracking Discrepancy: If you believe the current "Proof of Delivery" is a system error or belongs to a different shipment, we are ready to open a formal claim for investigation with FedEx to locate your specific boxes.
Customs Clearance: For the remaining packages, we are continuing to communicate with the courier to facilitate the release, provided all necessary safety documentation is validated.
Our team will reach out to you to provide a concrete update on the claim process and the status of your returned goods.
Warning: Be careful when booking with Eurosender
Finding out your relocation partner that isn't actually a partner makes it a nightmare.
I paid over €3.2k to Eurosender for a relocation from the Netherlands to Greece.
Here is how that "premium service" actually went:
• Zero Plan Until the Last Day: Despite constant follow-ups, I received no logistics plan until 24 hours before the move.
• Paid for Help, Did it Myself: I paid €266 extra for full loading/unloading services. However, the driver confirmed the company never forwarded those funds nor even notified them that they were responsible for the labor. My brother-in-law and I ended up loading 80% of the van ourselves.
My back is killing me.
• The Breaking Point: I could not hold my stuff more, I have just sold my apartment. To avoid a €5,000 daily fine due to strict apartment handover penalties, I had to take matters into my own hands.
The Reality?
Because the service failed with one mistake after another, I rented a van myself, I am driving 2,500km to Greece to unload, driving back to the Netherlands to return a rental van, and then driving to Greece again in my own car another 2.500km
The "Professional" Response?
Despite these operational failures, no accountability. Eurosender is still withholding a €550 + VAT cancellation fee. No consideration.
I’m sharing this to warn my network: Customer trust is built on accountability.
When a company prioritizes a fee over a total service collapse, they show you exactly what their reputation is worth.
cc: Jan Stefe, I hope you will take a good look at this & evaluate the situation. Trust shouldn’t be this cheap.
I made ONE mistake with the extra weight of the stuff (in my defence I cannot weight accurately with my eyes nor have a way to weight stuff from a full apartment) before everything goes south & showed accountability. Eurosender, not.
Eurosender asked me to better book through email, not their website (weirdly enough) and on the email there was nowhere mention about any cancellation fee.
March 31, 2026
Unprompted review
Reply from Eurosender
Dear Panos,
Thank you for providing such a detailed account of your experience. We sincerely apologize for the stress and physical strain this relocation caused you, especially given the strict deadlines for your apartment handover.
Following an internal review of the logs and the driver's report, we would like to address the core challenges of this shipment:
The Weight Limitation: As you noted, the shipment weight was approximately 2 tons, which is double the legal payload capacity (limit of 800–1,000kg) for a van of this type. Operating a vehicle at 100% over-capacity is illegal, unsafe, and voids all insurance coverage. This was the primary reason the transport could not proceed as originally planned.
Coordination Gaps: We acknowledge that the logistics plan was provided later than ideal and that there were clear misunderstandings regarding the loading assistance and the extra stop in Thessaloniki. We take these failures in coordination very seriously.
Resolution and Costs: While the cancellation fee (€550 + VAT) reflects the costs of a vehicle that was reserved for your move and traveled to your location, we understand your frustration regarding the overall service experience.
Next Steps:
Our Logistics Manager will be reaching out to you directly to discuss the fairness of these costs and the specific details of your case. We want to ensure a professional resolution that takes into account both the operational failures we experienced and the contractual breach regarding the cargo weight.
We appreciate your feedback as it helps us improve our coordination for future relocations.
Best regards,
Konstantinos Dimitrakakis
Head of Operations
I needed some help with a package
I needed some help with a package, because the DPD failed with the Pickup.
I talked with Alexandra and She was very very helpfull. Thank you once again for solving my issue.
Happy easter.
April 2, 2026
Unprompted review
Reply from Eurosender
Dear Sofia,
Thank you so much for your kind words!
We are delighted to hear that Alexandra was able to assist you effectively and resolve the issue following the missed pickup by DPD. We will be sure to pass your compliments along to her—feedback like yours is a great motivation for our entire team.
Thank you for choosing Eurosender, and we wish you a very Happy Easter as well!
Reply from Eurosender
Dear Vasiliki,
Thank you so much for your kind feedback!
We are very happy to hear that Danijel was helpful and provided you with the support you needed. We will be sure to pass your compliments along to him—it is always a great motivation for our team.
Thank you for choosing Eurosender!
Alexandra just saved my day 🥰 She is…
Alexandra just saved my day 🥰 She is kind,helpfull and patient especially because Croatian is not her native language and she did everything she could to reach an agreement and solve the problem. Thank you Alexandra ❤️
April 2, 2026
Unprompted review
Reply from Eurosender
Dear Suzana,
Thank you so much for your heartwarming feedback! ❤️
We are absolutely delighted to hear that Alexandra was able to save your day. It is wonderful to know that her kindness, patience, and dedication to finding a solution made such a positive impact, even while navigating a different language.
We will be sure to share your kind words with her—she will be thrilled to hear them!
Thank you for choosing Eurosender.
Great experience with Eurosender
Great experience with Eurosender. I had a specific issue with UK import documentation (MRN number), and Ena from customer support was extremely helpful. She followed up proactively, communicated clearly, and made sure I received everything I needed.
Really appreciated the support. Smooth and reliable service. Highly recommend.
April 2, 2026
Unprompted review
Reply from Eurosender
Dear Jordy,
Thank you so much for your high recommendation!
We are very glad to hear that Ena was able to provide the proactive support needed to navigate the UK import documentation and MRN process. Handling customs requirements can be complex, and we are happy she could make the experience smooth and reliable for you.
We will be sure to share your kind words with her. Thank you for choosing Eurosender!
The problem was very fast resolved with…
The problem was very fast resolved with Ena.
Thx Ena so much! :)
April 2, 2026
Unprompted review
Reply from Eurosender
Dear Andreea,
Thank you so much for your kind words!
We are thrilled to hear that Ena was able to resolve your issue so quickly. We will be sure to share your feedback with her—it always makes our team's day to know they've made a difference.
Thank you for choosing Eurosender!
Danijel is a really great service man
Danijel is a really great service man. I got the quote quite fast. Very polite service. Good language. Also next time with eurosender
March 31, 2026
Unprompted review
Reply from Eurosender
Dear Johannes,
Thank you so much for your positive feedback!
We are delighted to hear that Danijel provided you with such great service and that you received your quote quickly. Our team takes great pride in maintaining polite and professional communication to make the shipping process as easy as possible.
We look forward to assisting you again with your next shipment from Austria to Romania!
Anne-Sophie P
Anne-Sophie P. Was very helpful and I am very satisfied with the way she handled my issue.
Thank you
April 2, 2026
Unprompted review
Reply from Eurosender
Dear Demetris,
Thank you so much for your kind words!
We are thrilled to hear that Anne-Sophie P. was able to assist you effectively and that you are satisfied with the resolution of your issue. We will be sure to pass your compliments along to her—feedback like yours is a great motivation for our entire team.
Thank you for choosing Eurosender!
Reply from Eurosender
Dear Alguém Por Aí,
Thank you for your positive feedback!
We are delighted to hear that your experience with Eurosender was easy, fast, and smooth. Our goal is to provide a seamless logistics service without any unnecessary obstacles, and we are glad we met your expectations.
Thank you for choosing us!
Barbra M and Konstantinos were…
Barbra M and Konstantinos were extremely polite, understanding and helpful through several rounds of questions. I'm very grateful and happy they could answer everything quickly and efficiently
April 1, 2026
Unprompted review
Reply from Eurosender
Dear Laura,
Thank you so much for your kind words and for sharing your experience!
We are thrilled to hear that Barbra M and Konstantinos provided such polite, understanding, and efficient support throughout your inquiries. We truly pride ourselves on being helpful and responsive, and it is wonderful to know that they were able to answer all your questions to your satisfaction.
We will be sure to pass your gratitude along to both of them and the rest of the team.
A new collection has been scheduled
A new collection has been scheduled. Thank you for your kindness, Alexandra.
April 1, 2026
Unprompted review
Reply from Eurosender
Dear Luis Afonso,
Thank you for your kind words!
We are delighted to hear that Alexandra was able to assist you with such kindness and efficiency in scheduling your new collection. Providing a supportive and professional experience is our top priority, and we will be sure to pass your praise along to her.
Thank you for choosing Eurosender!
Don’t place an order with them
Very bad experience it’ is a charterer company who negociate whit all courier.
They manage nothing, pickup date aren’t respected delivery time the same.
You find no solution with them, working hours from 8 am to 6 pm, your problems are stopped during closing hours you have to wait.
In my case 8 days delay
April 1, 2026
Unprompted review
Reply from Eurosender
Dear Client,
Thank you for sharing your feedback, although we are very sorry to read about your experience.
After checking our records, we are unable to find any recent orders or correspondence matching your profile. As we do not have a name or an order number associated with this review, we are concerned that this might not reflect a genuine transaction with our platform. We kindly invite you to provide your order number so that we can look into your case specifically and address any 8-day delay you mentioned.
Regarding our operations, we work from 8:00 AM to 5:30 PM daily, which is the standard industry practice for logistics and courier support. Most major couriers operate within these business hours as well. We strive to provide solutions for every customer, and we would appreciate the opportunity to verify if your claims are accurate.
If this is a genuine case, we are here to help, but without any identifying details, we believe this review may be unfair to our dedicated support team.
Hristjan from customer service - thank you!
Hristjan from customer service was very quick in response and so nice. He helped me in minutes and solved the problems which I had.
April 1, 2026
Unprompted review
Reply from Eurosender
Dear Halit,
Thank you very much for your kind feedback!
We are delighted to hear that Hristjan was able to assist you so quickly and resolve your issues within minutes. Providing efficient and friendly support is our top priority, and we will be sure to pass your praise along to him and the rest of the team.
Thank you for choosing Eurosender!
Professional, Responsive, and Trustworthy
I had a wonderful experience with Eurosender, particularly with Laura, who was incredibly responsive and attentive throughout the entire process. She answered all my enquiries promptly and, despite a mix-up with the pickup location, she handled it with grace and professionalism to ensure everything was resolved correctly. I would highly recommend Eurosender to anyone needing reliable courier services.
March 23, 2026
Unprompted review
Reply from Eurosender
Dear Kwame Obeng Yeboah,
Thank you very much for your kind review and for sharing your experience with us.
We are delighted to hear that Laura was able to provide such professional and attentive support. It is always our goal to resolve any logistical challenges, such as pickup location mix-ups, as smoothly as possible, and we are glad she was able to assist you with such grace.
We truly appreciate your recommendation and will make sure to pass your wonderful feedback along to Laura and the rest of the team.
I called today conpany 2 times
I called today conpany 2 times, first time i talk with some man and he gave me totaly wrong info but after second attemp i talm with Špela and she was so kind and really helpfull person id love in my own company so just because of her 5 stars, keep employ personal like Špela.
April 1, 2026
Unprompted review
Reply from Eurosender
Dear Peter Žmaher,
Thank you so much for your kind words and for taking the time to share your experience.
We are thrilled to hear that Špela was able to assist you so effectively and provide the help you needed. We truly value team members like her who go above and beyond for our customers, and we will be sure to pass your wonderful feedback along to her and her supervisors.
We appreciate your support and are glad we could turn your experience around.
Recommended
Everything was perfect, on-time pickup and delivery, friendly and prompt customer service (Špela).
March 26, 2026
Unprompted review
Reply from Eurosender
Dear SiK,
Thank you so much for your kind recommendation!
We are absolutely delighted to hear that everything went perfectly with your shipment, from the on-time pickup and delivery to the support you received.
A special thank you for mentioning Špela—we have shared your wonderful feedback with her, and she is thrilled to know her prompt and friendly service made a positive impression.
We look forward to assisting you again with your future shipping needs!
Great service and excellent customer…
Great service and excellent customer support. My query was answered within just 5 minutes of sending my email, which is exactly the kind of responsiveness you hope for.
A special thank you to Ismail Yilmaz, who was quick to respond and provided all the information I needed. His efficiency and helpfulness made the whole experience smooth and stress-free.
March 25, 2026
Unprompted review
Reply from Eurosender
Dear Gust,
Thank you so much for your kind review!
We are delighted to hear that you experienced such a high level of responsiveness from our team. We know how important quick communication is, and it is great to know that your query was answered within just 5 minutes.
A special thank you back to you for recognizing Ismail Yilmaz. We have shared your wonderful feedback with him—his efficiency and dedication to providing a stress-free experience are truly valued here at Eurosender.
We look forward to assisting you with your future shipments!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.