euroshop.boox.com Reviews 16

DO NOT BUY DIRECT FROM THIS COMPANY! Total nightmare getting a refund for a return, took nearly 2 months!

Boox Euro shop is a nightmare. They can't even deliver within a month, they do not let you know when there are delays, and the customer service is terrible. Not to mention, blaming the shipping company for things that Boox is obviously in charge of.

Boox customer service in general has been poor in my experience, as they do not answer the questions that are being asked. It therefore takes an endless amount of back and forth to figure out simple things. You're better off just throwing your questions in any search engine.

TOTAL SCAM Brand New Tablet from Boox with broken screen
Received a Brand New Tablet from Boox. Screen is broken and you can see two hits on the corners of the device. I immediately contacted them and they told me they would investigate in 10 days. It's been one month.
They told me they could send the device back BUT they will not refund my money until their investigation is complete. I opened a case with consumer protection from the European Union. I just can't believe this company TOTAL SCAM!!!

I purchased a Boox device hoping for a premium e-reader and productivity tool. Unfortunately, the product fell far short of expectations. Basic tasks like running two apps simultaneously caused constant crashes, making it completely unsuitable for my needs.

When I requested a return within their stated policy, the experience became even worse. After weeks of back-and-forth emails, I finally sent the product back with tracked delivery, which was confirmed as received by Boox two weeks ago. Yet, they have still not refunded my money.

To make matters worse, my PayPal dispute was closed in their favour, leaving me out of pocket with no product. Boox has ignored my follow-ups, and their customer service is shockingly slow and dismissive.

Avoid this company at all costs. The product quality doesn’t match the price, and their return/refund process is a nightmare.

Worst customer service ever. After parcel was not delivered as promised on their website (and I was not available to pick it up days later), it was all of a sudden my problem and I was threatened with extra cost for return shipment or loss of shipment.

No reaction from Customer Service, no shipping, no confirmation of cancellation (because they never shipped it) - avoid this shop.

I purchased a device with accessories and wanted to return it after it was sent out.

The company claims that they cannot find the returned package and keeps replying with an automatic replay asking me to declare the package as lost by UPS (basically asking me to lie).

UPS records say that the package was successfully returned to the sender months back.
They launched an investigation about the package and sent a claim to Boox, but Boox refuses to show me the results and keeps telling me to make a claim to UPS that the parcel was lost (it wasnt).

All the while I already returned the device but I am not getting my refund. (750+ Euros)

Lovely item and quick to resolve a problem

I wanted to exchange a tablet I bought for a larger model within the legal 14 day cooling off period, and the seller is essentially charging me 52EUR for the return: a 15EUR receipt charge + will not refund the standard shipping 11.75EUR I paid when I bought it (against EU consumer regulations listed in europa.eu) + wants me to ship the item back to Hong Kong, even though I bought it in the European online shop and was shipped from a warehouse in Germany. This will cost me another 25EUR.
All in amounts to 51.75 euros of wasted money for buying in this shop versus a more reliable seller such as BOL.com, Amazon or CoolBlue. Will never buy from this shop again.