It kept saying the photo had some issue, while it was a very good, high-res, well-lit, no-glare, focused picture. After a frustratingly long time, it allowed me to move on anyway, take a selfie, ano... See more
Company replied
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See what reviewers are saying
Is evalid ligit because I just submitted a video of my face and ID on that frikin website. Also I don't know if i can trust theses comments that says it ligit with all stars .because mine was rejecte... See more
Company replied
Doesn't even deserve 1 Star. Scam company working with other scammers. BEWARE DO NOT SHARE YOUR PERSONAL INFORMATION!!! E Valid is a scam do not trust!!! (Update) Evalid Company address: Dambroe... See more
Company replied
I think that all those negative comments were submitted because their verification form was rejected. You need to do it right and follow the instructions. Y'all would call anyone a scammer even when i... See more
Company replied
Company details
Written by the company
Provider of digital identity verification as a service. We empower businesses to onboard with confidence and detect risks associated with digital verification. Our mission is to be at the forefront of helping businesses seamlessly onboard customers, prevent fraud, money laundering and other nefarious activities. We aim to reduce the cost and technical burden of ID verification and onboarding compliance. Our objective is simple – let's make ID verification simple, safe, and seamless.
Contact info
Soho (The Strand), Fawwara Building, Triq L-Imsida, GZR 1401, Gzira, Malta
- +356 21669064
- info@evalid.io
- evalid.io
2.2
Poor
63 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been trying to verify my…
I have been trying to verify my documents and it keeps rejecting, even though I have followed the guidelines listed. The text on the document is clear and there was still issues
October 10, 2023
Unprompted review
Reply from Evalid
Hi Lwando!
Thank you for sharing your experience with us. We completely understand how incredibly frustrating it is to face multiple verification failures, and we truly appreciate your patience. Because our process adheres to strict security and privacy protocols, we are unable to discuss specific rejection details in a public forum. However, we genuinely want to help you resolve this. Please email our team at support@evalid.io using the address associated with your account so we can personally review your case and provide you with as much guidance as possible.
Kind regards,
Evalid Support
Good service
Didn't know that it is very easy to apply and validate my identity. I did everything in one take and got approved after a few minutes!!!
September 4, 2023
Unprompted review
Reply from Evalid
Hi Ford Lalatina!
It’s wonderful to read your review! We’re so glad we could provide a positive experience, and your encouraging words have been proudly shared with the entire team.
Kind regards,
Evalid Support
I was rejected a few times because my…
I was rejected a few times because my browser and camera problems. the support team in chat are very helpful and accommodating. problem solved in less than an hour and they insisted on staying on chat until i finish my validation. great customer service. validation app is super fast and easy to use
August 24, 2023
Unprompted review
Reply from Evalid
Hello Chumby!
Thank you for the kind words! We are absolutely delighted to know we hit the mark for you. Your support keeps us motivated every single day!
Kind regards,
Evalid Support
great identity service and super easy…
great identity service and super easy to use. i had issues with camera but the chat team helped me on fixing it. Thanks evalid!
August 12, 2023
Unprompted review
Reply from Evalid
Hi Jocoy!
We appreciate you taking the time to share this. Hearing that you had a great experience means the world to us, and it’s a massive boost for the whole team.
Kind regards,
Evalid Support
Their chat support was really helpful
Their chat support was really helpful. Had issues with my ID but the chat rep helped me out and got approved after a couple of minutes.
August 10, 2023
Unprompted review
Reply from Evalid
Hi Caile!
Thank you so much for the wonderful feedback! We’re thrilled to hear you had such a positive experience. Reviews like yours truly inspire our team to keep delivering our best!
Kind regards,
Evalid Support
Doesn't even deserve 1 Star
Doesn't even deserve 1 Star. Scam company working with other scammers. BEWARE DO NOT SHARE YOUR PERSONAL INFORMATION!!! E Valid is a scam do not trust!!! (Update)
Evalid Company address:
Dambroeken 6
9411 SG Beilen
The Netherlands
There is no such company at this address, address listed on there own website. STAY AWAY FROM THIS COMPANY PLEASE, FOR YOUR OWN SAFETY DO NOT TRUST THEM WITH YOUR PERSONAL INFORMATION OR YOUR IDENTIFICATION.
July 7, 2023
Unprompted review
Reply from Evalid
Hi NeuralRabbit,
It appears your neural network is drawing an unjustified and inaccurate conclusion. There is zero evidence to support your false & misleading allegations. Evalid is NOT a scam company. We are a Know Your Customer digital identity company that PREVENTS fraud, money laundering and other illegal activities.
We are based in the Netherlands. You can contact our compliance department and speak to our compliance officer if you want to discuss any of your false allegations and misguided, ill-judged views.
I would advise you in the future to provide actual tangible information & evidence to support your views to help others and not spread false information.
www.evalid.io
support@evalid.io
Kind regards,
Evalid
Their system is poor
Their system is poor. I have been taking a picture for more than 3hours They kept rejecting the ID. I would rather send my ID photo directly to the company than use their poor system.
There is no customer service
In South Africa we use I’d card and green book as form of I’d
They told me that they only accept smart IDs and other IDs are not accepted.
May 10, 2023
Unprompted review
Reply from Evalid
Hi,
Thank you again for the second review albeit its is a copy & paste of your old review. South Africa introduced the new Smart ID 10 years ago in 2013. The new Smart ID cards supersedes the old barcoded identity book. You can apply for a new Smart ID card here:
https://www.gov.za/services/services-residents/citizenship/personal-identification/apply-for-identity-document
It is the responsibility of individuals to ensure they have the latest and correct identity documents. Regarding "taking a picture for more than 3 hours" - please contact our customer service team and we shall gladly assist you: support@evalid.io.
Please note, WE DO HAVE a customer service team that is trained to best serve our customers. Its a joint effort - we also require customers to have the correct identity documents in order to verify their identity.
I hope that helps and please do not hesitate to contact us for help.
Kind regards,
Evalid Support
Their service is poor
Their system is poor. I have been taking a picture for more than 2hours. They kept rejecting the ID. I prefer sending my ID photo directly to the company than use their poor implemented system. There is no customer service at Evalid everything about the company is bad.
They told me that they only accept smart IDs and other IDs are not accepted.
March 13, 2023
Unprompted review
Reply from Evalid
Hi, thank you for your review. We are sorry to hear about the issues and troubles you encountered. There have been changes in certain countries about what IDs are deemed acceptable and which have been discontinued. This has had an impact on specific customers in certain jurisdictions which is beyond our control, however we are here to help you and ask you to kindly to contact our support team on support@evalid.io so we can assist you further. Thank you
chat helper 5 star. very impressive
i contact support for help. My laptop camera is not good and in a hurry to verify myself. the guy mark did his best and stay with me until my identity approved. thank very much for your support
October 2, 2022
Unprompted review
Reply from Evalid
Thank you for putting a smile on our faces, Sha Reid! We are so glad you had a positive experience, and your kind words really validate the hard work the team puts in.
Kind regards,
Evalid Support
Awesome experience and support team
I used the service months ago when i applied for a job. The team who supported and helped me fix the camera thing did a great job. The whole verification process only took 15 minutes to complete but TextingFactory training schedule, i waited too long to start.
May 15, 2022
Unprompted review
Reply from Evalid
We can’t thank you enough for this review, Daniel! We’re so happy to hear things went well, and feedback like yours keeps our team energized and focused.
Kind regards,
Evalid Support
Sent in my passport picture and…
Sent in my passport picture and information to be verified for a job, they suggested this company to me however the company never got back to me or verified my identity which is strange because if someone sends their ID you’d think at the very least they would reply back saying it didn’t meet standards, instead they completely ignore me and they have my identity information. Seems scammy.
August 23, 2022
Unprompted review
Reply from Evalid
Dear Vicky,
In response to your review, I believe its important to clarify your comments as it appears you are making allegations without any foundations or evidence. Evalid is an independent ID verification service provider. We check the identity of individuals on behalf of our clients. The ID verification process is simple, transparent, and aimed to ensure you are who you say you are. Evalid does not "suggest" or recommend companies. We are not an employment agency, and are not involved in the decision making process.
In the event you are dissatisfied or concerned about your personal data, you may email our support team at support@evalid.io who shall gladly assist you and delete your data per GDPR regulations. I hope that addresses your concerns and corrects the wrongful views and comments in your review.
Kind regards,
Evalid Support
I tried over 6 -7 times to validate my…
I tried over 6 -7 times to validate my id and my driver's license and I get a mail saying the documents are expired. Hahaha comm'on people I live in Greece and my documents are legit and expire at 2042. I've sent you an email waiting for you response
February 2, 2022
Unprompted review
Reply from Evalid
Hi Konstantinos,
Thank you for bringing this to our attention. We’re sorry to hear that after multiple attempts, your documents were flagged as expired even though they are valid until 2042. We understand how confusing and frustrating this must be, especially after you’ve already reached out by email.
Our verification process is designed to meet strict identity and security standards. While we aim for accuracy, we recognize that the outcome may not always reflect the validity of the documents submitted. To maintain the integrity of the process, we’re unable to share specific details about verification decisions publicly.
We’d like to take a closer look at your case. Please email support@evalid.io with the address you used during verification, along with any previous correspondence. Our team will review your situation and provide as much information as we can.
Kind regards,
Evalid Support Team
Very bad customer support!!
Evalid's customer support is very very very bad. Due to a scam job offer, I wanted to have my data deleted by Evalid. I only received robot emails (default emails) from Evalid, without reply or help. I had to repeat myself several times and describe my request. Response time is a pure disaster. I do NOT recommend the site! It may also be a scam site.
December 29, 2021
Unprompted review
Reply from Evalid
Dear Sir/Madam,
Thank you for your feedback on TrustPilot. At Evalid, we have strict SLA's and respond to customers within a matter of hours. Please note, under GDPR, data controllers have one month to respond and confirm they have deleted your data. However, we process data deletion requests before the stated timeframe. In the event you are still unsatisfied, please send an email to support@evalid.io with the subject line `Data Deletion Request` and we shall respond accordingly.
Kind regards,
Evalid Compliance Team
I used this site and it worked pretty…
I used this site and it worked pretty well, only I encountered some problems with my phone Samsung Galaxy A50 , I couldn't get past the selfies with all restriction off, just keep me saying 'waiting for your permision of camera', so I used my laptop and it was ok, I hope the online job site will be ok and not scam😁
December 13, 2021
Unprompted review
Reply from Evalid
Thank you for choosing us! We are so glad to hear your experience was positive. Ensuring your satisfaction is our top priority, and your review tells us we’re on the right track.
Kind regards,
Evalid Support
I‘d give zero or minus if it‘d be…
I‘d give zero or minus if it‘d be possible. I started the verification over 15 times!!! They NEVER accepted it. I know it very well that I‘m not a fraud, that I was born with my name, face, datas! All identifications of mine are valid in all 4 countries where I live, work, travel accepted from all authorities! But they aren‘t ANY VALID AUTHORITY JUST SOME NON FUNKTIONAL DAMAGED COMPANY!!! I tried to contact very politely on 2 different e-mail addresses with this pity- and shameful evalid services 3 times, and non of the co-workers/ customer service answered at all!
THEY ARE THE FRAUD AND THIS IS CALLED TIME-THEFT!!!!!
October 13, 2021
Unprompted review
Reply from Evalid
Dear A.M.D.,
Thank you for the feedback. We have strict SLA’s to respond to customer emails. I can confirm our support team did reach out to you via email. Furthermore, our system automatically sends instructions to help guide customers through the process. In the event there is an issue with your verification, both our support team and our system will notify you concurrently. You might have missed the emails and communication we sent you and advise you to check your spam/junk folder.
Having missed emails does not qualify as fraud. We are transparent in how we operate, and wholeheartedly committed in helping protect our customers against identity fraud. So let's refrain from allegating comments out of frustration.
Whilst I cannot comment on individual cases why a person’s verification was rejected multiple times, you are welcome to contact our support team on support@evalid.io, and we shall gladly be of assistance.
Kind regards,
Evalid Support
Camera ID Dogsh*t
The part where you use you camera to photo you ID is complete dogsh*t, almost impossible to get a sharp photo, and I use a p30 pro so not a bad camera, but i give it 3 stars anyway becaus The rest was easy.
August 24, 2021
Unprompted review
Reply from Evalid
Thank you for taking the time to share your experience. We’re sorry to hear that capturing your ID photo was challenging, especially given the quality of your device’s camera. We understand how frustrating it can be when it takes several attempts to get a clear image.
We’re pleased to hear that the rest of the process went smoothly, and we appreciate you highlighting both the positives and the areas that could be improved.
If you run into this issue again, please feel free to reach out to us at support@evalid.io with the email address you used during verification and details about your device. Our team will be happy to take a closer look and assist where possible.
Kind regards,
Evalid Support Team
At first I was skeptical about it but…
At first I was skeptical about it but it works very easily.
April 21, 2021
Unprompted review
Reply from Evalid
Thank you so much for this great feedback, Marcel! We are thrilled to have earned your approval and look forward to maintaining this standard for you.
Kind regards,
Evalid Support
A great tool and service
A great tool and service, appreciate the smooth and easy process. The quick handling time was impressive as well.
April 21, 2021
Unprompted review
Reply from Evalid
Thank you for sharing your experience, Andy! We’re so glad it was a positive one, and we appreciate you taking the time to highlight our team’s efforts.
Kind regards,
Evalid Support
Simple to use and secure!
April 20, 2021
Unprompted review
Reply from Evalid
Much appreciated, Mel! We’re delighted that you’re happy with your experience, and your kind words are a fantastic reminder of why we love what we do.
Kind regards,
Evalid Support
Fast and easy
April 20, 2021
Unprompted review
Reply from Evalid
Thank you so much for the wonderful feedback, Namae! We’re thrilled to hear you had such a positive experience. Reviews like yours truly inspire our team to keep delivering our best!
Kind regards,
Evalid Support
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