Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... See more
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Review summary
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Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... See more
Company replied
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... See more
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I went into the redditch branch to see if they had any deals on disposable vapes as its nearing june when the ban goes into force; The lovely lady was called Cara; she was absolutely fantastic and was... See more
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Company details
Written by the company
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Contact info
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, United Kingdom
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4.7
Excellent
840 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Absolutely amazing experience,I went in…
Absolutely amazing experience,I went in on 17th of February Tuesday in to the shop(Bromley South-high street shop-NEAR BROMLEY SOUTH STATION London),such a lovely girl ,gave the best advice ever-on products,also very welcoming and warm atmosphere.I am new to vaping,she gave me the best advice on which vape to buy-the best one!Also her vibrant personality,made my day,THIS IS HOW PEOPLE SHOUD BE ,I thought,just WOW!
February 17, 2026
Unprompted review
Reply from Evapo
Thank you for your wonderful feedback Kristina. We’re delighted to hear you had such an amazing experience in store and that the team member made you feel so welcome while giving clear and helpful advice as you start your vaping journey. It’s fantastic to know the atmosphere and support made such a positive impression on your visit. Please let us know which store this was so we can pass this on. We look forward to your next visit.
Reply from Evapo
Thank you for your feedback Steve. We’re pleased to hear you found the team members friendly and knowledgeable. We look forward to your next visit.
Reply from Evapo
Thank you for your feedback Mandy. We’re pleased to hear you found the service very helpful and friendly. We look forward to your next visit.
Great service and a lot to choose from
Great service and a lot to choose from
February 7, 2026
Unprompted review
Reply from Evapo
Thank you for your feedback Lee. We’re delighted to hear you enjoyed the great service and the wide selection available. We look forward to your next visit.
Great Place!
Honestly, great service, friendly, knowledgeable, and helpful. Great range of products at affordable prices. Would definitely recommend.
January 30, 2026
Unprompted review
Reply from Evapo
Thank you for your feedback Paul. We’re delighted to hear you received great service and found everything friendly, knowledgeable, and helpful. It is great to know you enjoy the wide product range at affordable prices. We really appreciate the recommendation. We look forward to your next visit.
Absolutely amazing!
Absolutely amazing!!
Helpful
Great prices
They set it all up for me before I left the shop.
Thank you
January 26, 2026
Unprompted review
Reply from Evapo
Thank you so much for your amazing feedback Natalie. We are delighted to hear you found everything helpful, enjoyed the great prices, and appreciated having everything set up for you before leaving the shop. It is wonderful to know the team members made your experience such a positive one. We look forward to your next visit.
Reply from Evapo
Thank you for your feedback Ghaqda. We are pleased to hear you found the team members knowledgeable and that your visit was a joy. We look forward to your next visit.
I know very little about vaping
I know very little about vaping, so went into the Ashford store as a complete novice. The lady who served me was really friendly and gave me plenty of information (and suggestions) to help me get the best brand, flavour, strength etc. I will definitely continue to go there from now on. Thank you so much!
January 24, 2026
Unprompted review
Reply from Evapo
Thank you for your lovely feedback Claire. We are really pleased to hear that the team member in our Ashford store made you feel welcome and took the time to explain everything clearly, helping you choose the right brand, flavour, and strength. It is great to know you felt supported as a complete novice and that you will continue to visit us. We look forward to your next visit.
Reply from Evapo
Thank you for your feedback Mrs A. We are really pleased to hear you found everything helpful and that this was your second visit. It is great to know you will be using us from now on. We look forward to your next visit.
The staff are very helpfull in store…
The staff are very helpfull in store and explain the best offers and purchace options befor you buy.
January 23, 2026
Unprompted review
Reply from Evapo
Thank you for your feedback Kw. We are pleased to hear the colleagues in store are helpful and take the time to explain the best offers and purchase options before you buy. It is great to know you felt well supported when making your choice. We look forward to your next visit.
crawley store
The man in the crawley store in crawley town centre was very helpful.He explained everything step by step.What I would need to do with my partner's vape and was very helpful in telling me how to set it all up
January 23, 2026
Unprompted review
Reply from Evapo
Thank you for your feedback Paul. We are really pleased to hear that the team member in our Crawley store was so helpful and took the time to explain everything step by step. It is great to know they made setting up your partner’s vape clear and straightforward. We look forward to your next visit.
Very kind and extremely sweet and…
Very kind and extremely sweet and helpful also very happy to show how everything works even more kinder to people with poor shigt
January 17, 2026
Unprompted review
Reply from Evapo
Thank you so much for your kind words Emma. We are really pleased to hear that our team members were extremely sweet, helpful, and happy to take the time to show how everything works, especially being mindful and supportive of customers with poor sight. Providing patient and caring service is very important to us, and your feedback truly means a lot.
Reply from Evapo
Thank you for your lovely review Mez. We are really pleased to hear you found our team members friendly and enjoyed the great selection we have available. We truly appreciate your support and we look forward to your next visit.
Thank You!
I knew roughly what I wanted going into the store, but I just needed some help making sure it was right for me - the two blokes in there were INCREDIBLE! I will be going back! (Sorry forgotten your names) - cannot fault this store and the customer service and products at all!
January 13, 2026
Unprompted review
Reply from Evapo
Thank you so much for your fantastic review Stephanie. We are really pleased to hear that our two team members were able to help you make sure you chose the right option for you. It is great to know you felt so well looked after and confident in your purchase.
We truly appreciate your kind words about the store, customer service and products. We will be sure to pass your feedback on to the team and we look forward to welcoming you back again soon.
Amazing service as ever in the Exeter…
Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and provided great advice when I've changed my device recently. It's also good to see they have a rigorous policy on checking ID as many other local shops seem to not bother. When staff take the time to talk to you as a friend, it makes you take your business back time after time.
January 13, 2026
Unprompted review
Reply from Evapo
Thank you so much for taking the time to leave such a detailed and thoughtful review Jim. We are delighted to hear about your positive experiences in our Exeter store and that Hannah, Chloe and Ryan provided fantastic customer service and clear communication. It is great to know they made you feel welcome, kept you informed about current offers and supported you when changing your device.
We really appreciate your comments about our ID checking policy as this is something we take very seriously. Hearing that our team members take the time to build genuine connections and offer friendly, honest advice means a lot to us. Thank you for your continued support and loyalty.
Extremely helpful
Extremely helpful, knowledgeable and friendly staff
January 12, 2026
Unprompted review
Reply from Evapo
Thank you for your kind feedback Andrew. We are really pleased to hear that our team members were extremely helpful, knowledgeable and friendly. We truly appreciate you taking the time to leave a review and we look forward to your next visit.
Evapo Denman Street...amazing service…
Evapo Denman Street...amazing service and so helpful! Bought a new vape and liquid. All perfect, so back soon for more! Thank you :)
December 29, 2025
Unprompted review
Reply from Evapo
Thank you for your lovely review Tracy. I am really pleased to hear you received amazing service at our Denman Street store and that the team member was so helpful in getting you set up with a new vape and liquid. It is great to know everything was perfect and we truly appreciate your support. We look forward to your next visit.
Over charging
I was looking fo the xros 5 and I seen it for 23.99. I when to the store and was charged 28.99 instead witch it a £5 different. I rang and all I keeped getting told it said it in the t&c witch it don’t say it at all on the page that you look at online. I would not recommend this company at all. I would have but with them saying that there is nothing they are willing to help with I will not be going back at all in store or online. My advice to any one DON’T GO HERE GO SOMEWHERE ELSE
January 4, 2026
Unprompted review
Reply from Evapo
Thank you for taking the time to leave your feedback Dan. I am sorry to hear you were disappointed with your experience and I understand how frustrating price differences can feel.
The £23.99 price for the XROS 5 is an online exclusive offer and it is marked as such on the website. Our in store prices are set separately and are clearly displayed in store, which is why the device was £28.99 when purchased in person. This is also outlined in our terms, as online promotions do not always apply in store.
I appreciate that this was not the outcome you were hoping for and I am sorry that it has left you feeling unhappy with us.
Very friendly
Very friendly, knowledgeable and helpful staff. Will be my go to vape store from now on.
December 31, 2025
Unprompted review
Reply from Evapo
Thank you for the kind feedback Nicholas. I am really pleased to hear that you found the team friendly knowledgeable and helpful, and it means a lot to know we will be your go to vape store from now on. We really appreciate your support and we look forward to your next visit.
First class service from Sonia really…
First class service from Sonia really knew her stuff made me feel at ease and definitely recommend the great flavours I needed ! Definitely will be coming back for more 10/10 customer service
December 26, 2025
Unprompted review
Reply from Evapo
Thank you for the fantastic feedback Mark I am really pleased to hear that Sonia was able to help and make you feel at ease. It is great to know her product knowledge and recommendations made such a positive difference and that you found the flavours you were looking for. Your recommendation and kind words mean a lot to us, and we really appreciate you taking the time to share your experience. We look forward to your next visit.
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