Amazing service as ever in the Exeter store. Hannah, Chloe and Ryan have fantastic customer service and excellent communication. They are always happy and smiling. They let me know what's on offer and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely amazing and faultless service from the whole team. Understand my needs and matched me perfectly with my needs as someone who's just started vaping. The flavors of the juices are incredib... See more
Company replied
I AM A 68 YEAR OLD TECHNOPHOBE WHO IS USELESS AT ALL THINGS REMOTELY TECHNICAL. YOUR LOVELY MAN IN YOUR MAIDSTONE SHOP TOTALLY PUT ME AT EASE AND EXPLAINED EXACTLY WHAT I NEEDED AND HOW TO USE IT.EXCE... See more
Company replied
I went into the redditch branch to see if they had any deals on disposable vapes as its nearing june when the ban goes into force; The lovely lady was called Cara; she was absolutely fantastic and was... See more
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Company details
Written by the company
Welcome to Evapo, the premier e-cigarette and vape shop in the UK & beyond. Our team of vaping experts can help you whether you are just starting out and looking for something to help you switch to vaping or have been vaping for years, we are here to help! Find all your favourite e-liquids from leading brands such as Ohm Brew, Riot Squad, Vampire Vape and Six Licks. Browse over 800 products, including devices from leading brands like Aspire, Innokin, SMOK and VOOPOO as well as an extensive range of CBD solutions.
Contact info
50 Trident Court, One Oakcroft Road, KT9 1BD, Chessington, United Kingdom
- 020 3962 0965
- info@evapo.co.uk
- evapo.co.uk
4.7
Excellent
840 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Always great
Everytime I go into the store the team are always friendly and super helpful! They are very knowledgeable about their products and the ranges they carry. They always have great deals on as well!
April 21, 2025
Unprompted review
Reply from Evapo
Thank you for the fantastic review Helen! We're so happy to hear that our team consistently provides friendly, helpful service and is knowledgeable about our products. It’s great that you’ve found our deals to be a bonus too! We look forward to your next visit!
Bexleyhealth store
The lady who works in the Bexleyheath store is amazing and puts up with a lot of crappy individuals especially when they are in the wrong. She is super helpful and has great knowledge of the products she sells
April 19, 2025
Unprompted review
Reply from Evapo
Thank you so much for your thoughtful review Vicki! We're so lucky to have such a dedicated and knowledgeable team member at our Bexleyheath store. We're glad to hear she was able to help you and provide excellent service. We look forward to your next visit.
Very friendly and helpful
Very friendly and helpful, great service and really helped with what I needed.
April 19, 2025
Unprompted review
Reply from Evapo
Thank you for your kind words Amanda. We're so glad our team could assist you and provide the service you needed. We look forward to your next visit!
Great experience!
April 18, 2025
Unprompted review
Reply from Evapo
Thank you for the great feedback Omar! We're thrilled to hear you had a wonderful experience. We look forward to your next visit!
They were really helpful and polite
They were really helpful and polite
April 14, 2025
Unprompted review
Reply from Evapo
Thank you for your kind feedback Alyson. We're so happy to hear that our team was able to assist you in a helpful and polite manner. We look forward to your next visit!
Excellent customer service
Excellent customer service. Good advice and information on all the products !! Value for money. Lovely bright and clean shop 😁
April 12, 2025
Unprompted review
Reply from Evapo
Thank you for the wonderful review Faye! We're so glad to hear you had a great experience with our customer service and found everything helpful and well-priced. We take pride in keeping our shop bright and clean for you! We look forward to your next visit!
Extremely helpful and friendly staff…
Extremely helpful and friendly staff who were very knowledgeable
April 12, 2025
Unprompted review
Reply from Evapo
Thank you so much for your kind words Andrea! We're thrilled to hear that our team was able to assist you and make your experience a positive one. We look forward to your next visit!
Excellent service in Bexleyheath
Excellent service in Bexleyheath from lovely staff! They spotted my email address was school and asked for my Blue Light straight away and offered my a loyalty card, saving me money. I will definitely be returning, thank you so much!
April 8, 2025
Unprompted review
Reply from Evapo
Thank you Claire. We appreciate the review and feedback. Great to hear that the team were able to save you a little bit extra! We look forward to your next visit.
The service was great and exciting.
April 7, 2025
Unprompted review
Reply from Evapo
Thank you for the review and feedback Hakeem. Glad to hear you were impressed with the service received. We look forward to your next visit.
Reply from Evapo
Thank you Ceriann. We appreciate the review and feedback. Glad to hear you are happy with the service. We look forward to your next visit.
Such great experience
Such great experience. The gentleman that serve me was amazing giving me lots of information on different products. He spent a lot of time which he had no problem of doing. Will always use them in the future you won't be disappointed
April 3, 2025
Unprompted review
Reply from Evapo
Thank you for the review and feedback Helen. Glad to hear that you got all the help and information you needed. We look forward to your next visit.
great very helpful helped all the way
April 1, 2025
Unprompted review
Reply from Evapo
Thank you Colin. We appreciate the review and feedback. Glad to hear the team were able to help. We look forward to your next visit.
Visited Angel store.
Very very friendly staff! Not often in London you get a hello as you enter and an enjoy your day as you leave! I'm new to vaping one week since I gave up cigs, the lady there taught me the difference between Ohms, set me up on the loyalty program, price is nice too! 3 for 10 is standard but they do 5 for 15 wich is a little extra saving!
March 28, 2025
Unprompted review
Reply from Evapo
Thank you for the review Robbie! Great to hear you are happy with the service you received. Congratulations on quitting smoking, glad to hear the team were able to help you with this. We look forward to your next visit.
Reply from Evapo
Thank you for the review and 5 stars Mandy. Great to hear that you are happy with the service you received. We look forward to your next visit.
Reply from Evapo
Thank you for the review and feedback Diane. Great to hear that you found our tema knowledgeable and they were able to help. we look forward to your next visit.
Great knowledge of products
Great knowledge of products , no pressure ,very helpful, thanks
March 17, 2025
Unprompted review
Reply from Evapo
Thank you Roland. We appreciate the review and feedback. Great to hear you got what you needed. We look forward to your next visit.
Service and staff members were very…
Service and staff members were very helpful
March 20, 2025
Unprompted review
Reply from Evapo
Thank you for the review Michelle. Glad to hear you were happy with the experience in store we look forward to your next visit.
Amazing service from the young girl…
Amazing service from the young girl serving in the Weston super Mare store, sorry I didn't catch her name, but we went in on Wednesday 19th March, she really knew her stuff and was really helpful and friendly!
March 19, 2025
Unprompted review
Reply from Evapo
Thank you Anne. We appreciate the review and are glad to hear that you are happy with the service in our Weston-super-mare store. We look forward to your next visit.
Great guidance on what product would…
Great guidance on what product would best suit me
March 17, 2025
Unprompted review
Reply from Evapo
Thank you or the review and feedback Sammyjo. Great to hear that you got the help you needed and found the right device. We look forward to your next visit.
Having used this company many times…
Having used this company many times last year, both instore and for home delivery. They have a good selection of vaping products, although they are no where near the cheapest company operating in this market.
I have always found the staff in store to be knowledgeable and helpful.
Unfortunately they use Royal mail as their delivery partner for smaller orders, and I have had constant issues with delivery. Usually Royal Mail emailing you to say they would deliver a parcel on a specific day, and then failing to so.
This culminated in a parcel being delivered to an incorrect address.
Evapo did sort this out in the end, but it wasn't a great experience.
After not using Evapo for a period of 6 months, I thought I would give them another try, and once again, after an email from Royal Mail regarding a delivery they have contacted me again to say I wasn't in when they tried to deliver my parcel.
I specifically stayed in all day for the delivery, so Royal Mail, are either lazy, incompetent or just downright dishonest.
I accept Evapo are not entirely to blame for this poor service, but it is their choice to use this delivery partner, therefore have to take ultimate responsibility.
I feel I have been fair in giving you another chance, and unfortunately I won't be using your company ever again due to constant delivery issues.
March 17, 2025
Unprompted review
Reply from Evapo
Thank you for sharing your feedback, and we’re truly sorry to hear about the repeated delivery issues you've faced with Royal Mail. We understand how frustrating this must be, and we sincerely appreciate your patience in allowing us the opportunity to resolve the situation each time. We strive to provide the best possible service, and your experience highlights areas where we clearly need to improve.
We're constantly reviewing our delivery partners to ensure that we're providing the most reliable service, and your comments will help us in making more informed decisions moving forward. While we cannot control the actions of third-party couriers, we do want to ensure that our customers have a seamless and hassle-free experience, and we will take your feedback seriously as we continue to make improvements.
We hope that, in time, you'll reconsider us, as we'd love to have the opportunity to regain your trust. Thank you again for your constructive feedback, and we wish you all the best!
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