Evaurdent Reviews 

Retainers fits perfectly and they’re very comfortable. Fast turnaround time and great price. Recommend.

Don’t use this company.

The first mould kit didn’t arrive for nearly two weeks so I had to email them, took about 5days to get a respond from them saying they have dispatched another one so it will arrive in a day or so. Didn’t arrive until the next week (obviously they didn’t dispatch it when they say they did it i guess). And when I tried to send my first mould back by royal mail with the prepaid label and the original box this company provided, the post office lady said this box is too big for this prepaid label which only covers a small letter. So I had to pay extra £5 to send it. I emailed them about this and asked if I can claim the postage money back then they just ignored me. The retainers eventually arrived after a long wait but tbh i thought this company was a scam. Their customer service is awful. AVOID.

I cpuld not recommend this company enough, I’ve not ordered retainers online before but I’ve been pleasantly surprised. The kit arrived in 2 days, the instructions were clear and easy to follow, with pictures and diagrams that made everything easy to understand. Once I’d sent off my impression I got an email 2 days later letting me know they were fine, and that my order was being processed. 3 days later, I got my retainers in the post and they’re proper good quality. Just as good if not better than ones from my dentists, and stupidly cheaper in comparison!

Took a while but I was delighted with the quality of the work and the price- a job well done and would use again
Janet Cox 21 October 2024

Scammers. Avoid. Had my money for 2 months and only refunded when I made a charge back request through my credit card. As others have said they are impossible to contact and lie and say items are dispatched when they aren't

I wish I had read the reviews before I ordered. Disgusting service, lied about when my retainer was sent out as I have email and tracking as proof. Will never ever use this company again and hope this review stops others using this company.

STAY AWAY SCAM!!!!

I had to chase the retainer mould first did not arrive! They did send another took days to respond!
Sent off my mould they sent an email to say retainer on the way 30th September and nothing! They do not reply to emails!
I am reporting them!

They advertised such a quick turn around and this has been going on over a month!

Same experience with many others who have ordered from this website. The retainers made my mouth bleed after leaving them in 1 night. They will not resolve or respond. DONT USE

NOT AS QUICK AS ADVERTISED. Ordered retainers.. received the impression kit. Sent back with certificate of posting and tracked the delivery. 4 weeks and nothing. They now do not reply to any emails I send. Messaged them and asked for a refund then told them i have made a claim via credit card. This seemed to work. Immediate response saying retainers in the post and very sorry for lack of communication. Retainers arrived next day and so far seem okay. All told about six week so not recommended if you are in a hurry.

I would give this zero stars if I could.

I’m pretty sure this is a scam and too good to be true.

I received my impression kit and the prepaid label was expired. I have waited over a month and only ever heard one email.

Worst customer service I have ever received.

I am going to my bank to get my money back.
AVOID BUYING!!!!!

Avoid - I’m unsure if the service received is just shocking or if it’s a scam. Impression kit received and sent - no response . Then I was promised all was in order and that they would be posted the next day. Still not here / no replies to chasers 10 days later . I’ve given up and will go to bank to get money back

Appalling company no communication eventually received bottom retainer but no top
They said they could not use original impression funny as supposedly first order went missing
Sent second impression kit but no return label
I’m going to the bank to get my money back

No communication, no update on where my order is. Thought £40 was too good to be true…. I was not wrong. No telephone number or chat option so how are you meant to get in touch …..
Did receive kit however but that’s it….
Extremely frustrating !!!!!!
Am I going to receive my item

Overall quick and smoothe service and quality good. Wish they supplied a case for the retainer but cant complain as price good as well.

If you're considering getting a retainer, this service is fantastic. The entire process was smooth and efficient— the mold kit arrived within two days, and my top and bottom retainers were back within seven days after I sent it off. The quality is excellent, with a perfect fit. I paid only £80 for both retainers, compared to £250 at my dentist for just one. This was meant as a backup, but I'm so impressed with how it turned out (better quality than my expensive set!). The customer service team was also amazing, answering my questions quickly and thoroughly. Huge thanks to the team for such a great experience!

Absolutely thrilled with my experience. When my previous retainers snapped, the dentist were trying to charge me £350 for a top & bottom set. I thought I would try Evaurdent due to them being so good on pricing, and I don’t regret a thing. The kit is super easy and the customer service provided is so reassuring and supportive. Thank you for creating an affordable route.

Efficient service and great communication with a really friendly touch when I was unsure if they had received my order.
Definitely recommended

I recently purchased retainers from them and overall had a mixed experience. On the positive side, their support team was exceptionally friendly and helpful when I eventually got in touch with them. I was also pleased to receive a 10% discount for providing my own model, which was a nice touch.

However, my experience was marred by a few significant issues. There was a substantial delay in their response when I inquired about my purchase status. Initially, they informed me that their email server was down, which was understandable but frustrating. Unfortunately, this led to a lack of communication for about a week, which only compounded my frustration.

When the retainers finally arrived, they fit well, which was a relief. Nevertheless, the long wait time to receive them after supplying my model was disappointing. Better communication throughout the process would have greatly improved my experience.

In summary, while the product itself was satisfactory, the extended delays and poor communication overshadowed the positives. If you're considering purchasing from this company, be prepared for potential delays and be patient with their communication.

Ordered custom upper and lower retainers on Sunday 21st July, and order hasn’t been received.

I’ve contacted 4 times and no response. And they don’t have a phone number which makes it harder to contact. They say they have a live chat option on their website but it never works.

Avoid at all costs and go elsewhere.

Excellent service. Really pleased with my retainers. I had to find retainers after SmileDirect closed down and these are a much better replacement.