No issues entering the site, chose my seat from the seat map with view, excellent ticket purchase experience. Only complaint I have is being charged £2.50 for an electronic ticket, most other sites do... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is fairly easy to book, however it is not immediately visible what is the seat number after you select the number of tickets. I used the mobile app. Otherwise, easy to check out.
Company replied
The system is efficient . However, I would like to be shown the diagram seat plan where my 'best' seat allocation is chosen by Eventim before accepting the booking please . Thank you
Company replied
Reasonably easy booking service. However you've got to get on with it otherwise you will get timed out. I had to clear it with my bank for the transaction to take place which took a few minutes.... See more
Company replied
Company details
Information provided by various external sources
Eventim.co.uk launched in 2009 to provide an online ticket booking service in the UK for a wide range of tickets for live events, including concerts, theatre, sports and popular attractions. Eventim is a member of STAR (Society of Ticket Agents and Retailers), the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, and is signed up to STAR's Code of Practice, intended to ensure transactions are clear and straightforward and customers are treated fairly.
Contact info
London, United States
- 0333 344 6250
- customerservice@eventim.co.uk
- eventim.co.uk
3.7
Average
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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I was very happy with the price range…
I was very happy with the price range that was available
Choosing the seats in the area I would like to be was okay although it took a while for them to show as taken
Confirmation came through quickly and the tickets are showing in my app awaiting the QR code to be allocated nearer the event
May 27, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased you had a positive experience and that everything came through quickly for you. It’s great to hear your tickets are already showing in the app ready for the event - thanks for sharing your feedback!
too complicated at payment level.
May 21, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We’re sorry to hear you found the payment stage more complicated than expected. We aim to keep the checkout process as straightforward as possible, and we appreciate you taking the time to share your experience - this will be passed on to the team for review.
Very simple and efficient
May 23, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything was simple and efficient - thanks for sharing your experience!
Non existant customer service
Non existant customer service. Just a series of standard emails. Found a phone number online (03333446250) but the people on there are just as useless!
I've had to make my way to the O2 the day before the event to get info on why I cannot access my tickets. Lo and behold, its Eventim who havent sent the necessary details to the venue, even though their representative (when I did finally get a response) said it was a technical issue with O2!!
I have emailed to lodge a complaint. Not holding out much hope for a response!!
DON'T USE EVENTIM!!!!!!!!!
Update 26/6/26: Tickets have just arrived. The response from Eventim again tries to place blame on O2 app. As I was told yesterday, the actual fault was with Eventim not processing correctly. And sending an email to them if you dont receive by doors open? No chance of seeing your event...
May 25, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re sorry to hear about the frustration this has caused.
We’re aware of a current connection issue affecting ticket visibility in the venue app and our team is actively working to resolve this as a priority. The tickets should appear in the O2 venue app before doors open for the event, so we’d kindly ask you to keep checking closer to the event time.
If you are still unable to access your tickets by the time doors open, please contact us via our contact form so we can assist you directly: https://www.eventim.co.uk/contact-form/?lang=en_en
We appreciate your patience while this is being resolved and apologise for any inconvenience caused.
Terrible customer service
Impossible to get through to customer service. Emailed them and used their online contact form - no response. Called their customer service number and the line just disconnects after the recorded message. Have an event on Tuesday at the O2 and cannot access my tickets. Really not sure how else to contact them for help!
May 22, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your review - we’re sorry to hear about the frustration this has caused.
We’re aware of a current connection issue affecting ticket visibility in the venue app and our team is actively working to resolve this as a priority. The tickets should appear in the O2 venue app before doors open for the event, so we’d kindly ask you to keep checking closer to the event time.
If you are still unable to access your tickets by the time doors open, please contact us via our contact form so we can assist you directly: https://www.eventim.co.uk/contact-form/?lang=en_en
We appreciate your patience while this is being resolved and apologise for any inconvenience caused.
Was not very impressed I set up an…
Was not very impressed I set up an alarm notification which didn't happen .
I went straight on at 10am to purchase my tickets .I expected much better seats than I was able to purchase .very disappointed 😞 😥
May 22, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
We’re sorry to hear you were disappointed with your experience, particularly regarding the notification and seat availability. For high-demand events, ticket availability can change extremely quickly once sales open, which can affect the seats remaining even shortly after the on-sale time.
We appreciate you taking the time to share your experience and will take your comments on board.
Rip off venue pricing
Despite logging on as soon as tickets went on sale there were very few left on both presale & general sale. Also I think £9 per ticket booking fee is excessive as when buying tickets at the same time it's only 1 booking. £3 per ticket venue levy fee, £2.50 to have tickets sent to you mobile & a processing fee added over another £26 to the cost of the tickets. Obviously the venue knew that there would be a high demand & wanted to get as much revenue as possible.
May 19, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for your feedback.
Demand for popular events can be extremely high, which can result in limited availability shortly after tickets go on sale.
The various fees applied help cover the costs associated with ticketing services, payment processing, and secure ticket delivery systems. All charges are displayed during the booking process before payment is completed so customers can review the total cost before confirming their order.
We appreciate you taking the time to share your experience.
Quick and easy to book.
Quick and easy to book.
A little shocked with cost of the additional booking, transaction, ticket delivery, venue fees totally £12.54 (nearly as much as the half price tickets !!)
May 21, 2026
Unprompted review
Reply from Eventim UK
Hi there, thank you for the 5-star review! ⭐️
We’re really pleased everything was quick and easy for you.
Important issue telling the truth
Very importnt issue with the chance to experience what really happened 7 October. Not a hint of a desire of revenge.
May 22, 2026
Unprompted review
Reply from Eventim UK
We’re sorry if there has been any confusion regarding the event or your experience. As we’re not entirely sure what aspect of the event your comments relate to, we would encourage you to contact our customer service team directly so we can better understand your concerns and assist further.
Good experience!
Was able to book my tickets rather easily and without much stress, so an overall good experience!
May 19, 2026
Unprompted review
Reply from Eventim UK
Hello Carole,
We’re glad to hear that you found the purchase process easy and stress free.
Regards,
Eventim UK
Lots of extra charges
I’m just a bit disappointed in the amount of extra fees you charged … booking fee … venue levy… processing fee … and delivery/transaction fee … which became around 20% extra on top of the ticket prices … and you’re meant to be the reputable company we need to get the tickets through.
The positive was it was easy to choose the tickets I wanted.
May 19, 2026
Unprompted review
Reply from Eventim UK
Thank you for your review.
We’re pleased to hear that you found the booking process straightforward and were able to choose the tickets you wanted.
We understand your concerns regarding the additional fees. Charges such as booking fees, venue levies, and delivery or processing fees are displayed during the checkout process before payment is completed, allowing customers to review the full breakdown prior to purchase.
We appreciate your feedback and will ensure it is shared internally.
Quick and Easy system to use
Quick and Easy system to use, so informative.
keep up the good work guys !!
May 21, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thanks for your review.
Eventim UK
Reply from Eventim UK
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We appreciate all customer comments and will ensure your feedback is passed on internally.
experience regarding the purchase of Donny Osmond tickets
I wasn't able to choose the two seats I wanted to buy from the seating chart.
Your computer chose them for me!
Now that I have my order confirmation, I can't resell my tickets for February 6, 2027, because your resale service requires the barcodes You haven't sent them to me.
How am I supposed to resell them?
I need your help.
Please reply.
ORDER REFERENCE: 7918-2441-5901 of 19/05/2026
May 19, 2026
Unprompted review
Reply from Eventim UK
Hello Annie,
Thanks for your review.
The order number does not belong to Eventim UK system, therefore i you purchased tickets with someone else, please contact your point of purchase.
Regards,
Evetnim UK
App only is annoying
It’s ridiculous to only be able to access tickets via your app. What happens if the app crashes or if someone without a phone wants to buy tickets. There should be print at home and collect from venue options
May 19, 2026
Unprompted review
Reply from Eventim UK
Thank you for your feedback.
We understand that app-only ticketing may not suit every customer. For some events, the ticket delivery method is chosen by the event organisers and venue as part of enhanced security and anti-fraud measures. This helps reduce unauthorised resale and counterfeit tickets through the use of secure digital tickets and dynamic QR codes.
Where alternative ticket delivery methods are available, these are shown during the booking process. We appreciate your comments and will pass your feedback on internally.
System kept on crashing losing the…
System kept on crashing losing the tickets which we wanted
May 18, 2026
Unprompted review
Reply from Eventim UK
Thank you for your feedback.
We’re sorry to hear you experienced issues during the booking process. For very high-demand events, heavy traffic can sometimes cause sessions to time out or tickets to be released if the booking process is interrupted before completion.
We understand how frustrating this can be and appreciate you taking the time to share your experience.
Lost VIP tickets before transaction was…
Lost VIP tickets before transaction was completed and well within given time , approved on bank apps as instructed , returned to ticket app to be informed vip sold out.
So I’m very disappointed ☹️
May 19, 2026
Unprompted review
Reply from Eventim UK
Thank you for your review.
We’re sorry to hear you missed out on the VIP tickets you wanted. For high-demand events, tickets are not secured until the checkout process has been fully completed and confirmed. While tickets may appear available initially, they can unfortunately sell out during the payment process if other customers complete their purchases first.
We understand how disappointing this is and appreciate your feedback.
Really easy to buy tickets
Really easy to buy tickets, you also have the chance to protect your tickets in case something stops you from attending.
May 19, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thanks for your review.
Eventim UK
Presale so never the best seats
Presale so never the best seats. But easy to purchase and stress free
May 19, 2026
Unprompted review
Reply from Eventim UK
Thank you for your review.
We’re glad to hear that you found the purchase process easy and stress free. Presale allocations and seat availability are determined by the event organisers and promoters, and not all seats may be released during presale periods.
We hope you enjoy the event.
My experience was a bit stressful as it…
My experience was a bit stressful as it kept saying my presale tickets were not available but after several attempts i managed to book my tickets to see Donny
The staff were helpful as I actually thought because I had booked via Donny.com I thought it was a scam but I got a confirmation email to say it was genuine so I’m very happy
May 19, 2026
Unprompted review
Reply from Eventim UK
Hello,
Thanks for your review.
Eventim UK
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