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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Many people expressed strong dissatisfaction with the subscription model, finding it restrictive and offering poor value for money. Customers frequently mentioned that the price is not justified for the limited access to titles, especially compared to previous offerings. They feel that the company has become too focused on upselling rather than providing value to long-term subscribers. However, some customers also noted that when they could access the books they wanted, the service was great. A few people found the platform to be an excellent and affordable way to read and listen to many titles, particularly appreciating the value and the positive impact on their reading experience, especially for those with dyslexia.

What people talk about most

Subscription

Consumers find subscription to be negative, expressing significant dissatisfaction with the new subscription... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the new subscription tiers are a... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers express dissatisfaction with the... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers praise the app's intuitiveness,... See more

Value for money

Users express significant dissatisfaction with the value for money. Many reviewers feel that the service is... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Can't update my subscription. Blank chat so I can't get help. Letting my longtime subscription lapse. I give up. the new model totally sucks & using the mobile platform seems difficult. Goodbye to... See more

Rated 1 out of 5 stars

I have had a subscription since before they started limiting the titles to 3 a month. I've stuck with them during the price hikes. The biggest failure is the app, half the time it will not load a book... See more

Rated 1 out of 5 stars

The price is not at all justified. The £10.99 p/m plan includes just 1 title, which anyone could easily finish on a day. I subscribed to read a dramatized audio which comes in parts, so essentially I... See more

Company replied

Rated 1 out of 5 stars

I’ve been a loyal Everand user for years, but the platform has changed significantly for the worse. When I first joined, subscriptions allowed unlimited reading. That was later reduced to three books... See more

Company replied


Company details

  1. Software Company

Written by the company

Meet Everand, your new digital library for ebooks, audiobooks, magazine articles, podcasts, newspapers, and sheet music. Everand’s digital library includes bestselling and trending audiobooks and ebooks in every genre, including: • True Crime • Fiction • Personal Growth • Science Fiction • Biography • Health and Wellness • Personal Growth • Children • Cookbooks • Entertainment • Travel • Celebrity Narrated Memoirs • Religion and Spirituality • YA • Self-Help • Romance • Business • Politics • Current Events An Everand subscription also includes access to: • Sheet music selections that cover every musical genre, instrument, and difficulty level. Play the classics or explore current hits from popular artists. • Articles from hundreds of magazines including People, Time, The Atlantic, Entrepreneur, and more. • Access to millions of documents and professional content on Scribd and SlideShare. All content read or listened to on Everand can be synced across multiple devices, and there are special features that are included in your subscription at no additional cost, including: FEATURES FOR THE AUDIOBOOK LISTENER • Customize your narration speed • Set a sleep timer • Download audiobooks to listen offline FEATURES FOR THE EBOOK READER • Download ebooks to read offline • Make notes and annotations, and add bookmarks • Customize your font size, type, and background color • Choose horizontal or vertical page scrolling Our monthly subscription starts at $11.99 and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. • Payment will be charged to your Google Play account at confirmation of purchase. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. • A subscription includes access to Everand, Scribd, and SlideShare through one monthly payment of $11.99. Download the free Everand app and start listening and reading today! Our privacy policy can be found at https://www.scribd.com/privacy Our terms of use can be found at https://www.scribd.com/terms


Contact info

1.3

Bad

TrustScore 1.5 out of 5

264 reviews

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Replied to 67% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Scam!!!!

I wish I had read the comments here beforehand. I made a subscription and the money has been withdrawn but my membership has not been activated. I've been contacting the support for four days now. They weren’t helpful at all and stopped even answering now. I wish I never tried to make a subscription.

December 9, 2024
Unprompted review
Everand logo

Reply from Everand

Hi Hanna, thank you for bringing this to our attention! We're so sorry that you've run into an issue with your subscription, and we want to make this right.

Since you have reached out to our support team, can you please update your review here and include your 7-digit ticket number?

This will allow us to locate your case and ensure a specialist follows up as quickly. Thanks again! -MW

Rated 1 out of 5 stars

Loved Scribd/hate the new Everand

I subscribed to Scribd for 6 years and
loved it. The recent changes with Everand make me wonder what I'm paying for as 90% of my saved books aren't available. I'm an avid reader so getting 1-3 unlocks of premium books isn't enough. I'll probably cancel my subscription.

December 10, 2024
Unprompted review
Everand logo

Reply from Everand

Hi there, Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.

Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.

We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.

Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team. Thank you for being part of the Everand community.

Rated 2 out of 5 stars

The change to the premium title model is NOT OK

I have been with Everand for about ten years. This last change to the subscription (premium titles) is ridiculous. It basically reduces the advantage over Audible to nothing for those of us who listen to a lot of books. I'm out.

December 9, 2024
Unprompted review
Everand logo

Reply from Everand

Hello Delmar,

Thank you so much for taking the time to share your feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.

Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.

With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.

We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.

Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team. Thank you for being part of the Everand community.

Have a wonderful day, and please let me know if I can assist with anything else!

-GM

Rated 1 out of 5 stars

Was GREAT. Now GARBAGE

Was GREAT.. unlimited books.. read and then another, save for later, etc. Now ONE BOOK A MONTH.. for $12!!!! That is a complete joke.. These are greedy people who are about to destroy their income base. Who would stay on there for one book a month?

December 7, 2024
Unprompted review
Everand logo

Reply from Everand

Hello Asa,

Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.

Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.

With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.

We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.

Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team. Thank you for being part of the Everand community.

Have a wonderful day, and please let me know if I can assist with anything else!

-GM

Rated 1 out of 5 stars

Used to be good, now horrible!

I have been a subscriber for years. This past year has been the worst and I am canceling. The app freezes up constantly. The price keeps going up. Books I want to listen to I am told or unavailable for weeks and now everything that I have saved Needs to be unlocked and that can only happen if I upgrade my membership again.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

WAS great, now Audible is better value

Was great and amazing for the past couple years as you could just keep reading and listening without worrying about limits or "credits." They just changed the whole subscription so it works just like Audible and you can only listen to one book a month under the basic plan or 3 books a month under the premium plan. I just like binge listening while driving, but now I'm not even allowed to listen to more than one or two weeks worth of content before it shuts off until the next months renewal

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

DON'T BOTHER IT'S A WASTE OF MONEY

Up until just recently Everand was an amazing app that allowed you to pay one monthly fee and have access to tons of books (e-books and audio books) all for one monthly fee. You had the ability to read several books, or if you are like me 10+ books at a time while still paying one monthly fee. Instead of simply raising their price the company decided to jump into the pool with all of the other disgusting companies out there who care only about their bottom line and not their customers by entirely changing their subscription plans. Now you can choose one book for $11.99/month or 3 books for $16.99/month to unlock and that's it. DON'T WASTE YOUR MONEY. SAVE UP FOR THE BOOKS YOU WANT AND BUY THEM OUTRIGHT SO AT LEAST YOU WILL OWN THEM FOR JUST SLIGHTLY MORE THAN WHAT THIS COMPANY WANTS TO CHARGE YOU TO RENT THEM WHILE YOU CONTINUE TO PAY THEM ASTRONOMICAL FEES FOR BASICALLY NOTHING. I HAVE BEEN USING THEM FOR ABOUT 2 YEARS AND WOULD HATE FOR ANYONE TO WASTE THEIR HARD EARNED MONEY FOR A GREEDY CORPORATE SHAM OF A SERVICE. I rarely leave reviews so this should tell you how disgusted and outraged I am by this company. Like I said save your money and buy your books, you will save yourself tons of money and have something to show for it in the end instead of just an empty wallet and a cancelled subscription.

November 30, 2024
Unprompted review
Rated 2 out of 5 stars

Back to Audible After SIX Years, Here's Why:

I've been a subscriber to EverAnd for about six years. I've used their referral program to earn over 18 months free during that time. I have recommended this app (then Scribd) to nearly everyone I know and many, many people I do not know (on-line). I had my moments of frustration over the years. I read a lot of fantasy, and, occasionally (and without any written/specific "terms") I would be suddenly limited, usually late in the month, to anything BUT fantasy. Customer Service advised me I'd exceeded my allowed number of a specific genre. OK, fine. And, of course, Audible Exclusives will NEVER be found here. But, by and large, I've loved using this site/app. I've listened nearly every day for years!
Enter the New & Improved "Expanded" library - which is NOT an expanded library AT ALL. Now the thousands of titles I *could have* listened to a couple of weeks ago, as part of my standard subscription are LOCKED. My standard subscription allows me to "unlock" (BORROW) one book per month. An Upgraded Subscription allows one to "unlock" (BORROW) three titles ... but you are BORROWING the books (you do not own them, as you would with Audible) AND your "unlocks" (CREDITS) DO NOT CARRY OVER TO THE NEXT MONTH. Oh, yeah, and, of course, you STILL do not (will NEVER) have access to Audible Exclusives. This is a no-brainer to me. I'm taking my money back to Audible. It's no longer even CLOSE to worth it to keep my money with EverAnd.

November 29, 2024
Unprompted review
Rated 2 out of 5 stars

Wish I hadn’t subscribed …

This is a poorly designed and somewhat confusing site with new and even more confusing changes. I have had difficulty adding and deleting both audio books and ebooks. There must be a better designed site than Everand. I will definitely not renew. I wish I’d read reviews before I subscribed.

November 26, 2024
Unprompted review
Everand logo

Reply from Everand

Hi there, Thank you for your feedback about the Everand app! We're constantly working to improve our users' experience with Scribd, Inc.'s products, so I'll be happy to forward this to the product team for review. In the meantime, if there is anything specific we can assist with, do not hesitate to submit a ticket here:http://bit.ly/social-support-help to be connected directly to one of our support agents. Thanks! -GT

Rated 1 out of 5 stars

After reading all these bad reviews I…

After reading all these bad reviews I don’t want to subscribe to Everand anymore….

November 21, 2024
Unprompted review
Everand logo

Reply from Everand

Hello Ana,

Thank you for reaching out. We would be happy to help assist you with any questions or concerns you might have about our service!
Please submit a ticket directly at http://bit.ly/social-support-help
and one of our support agents will get back to you ASAP.

-GM

Rated 1 out of 5 stars

I paid for a year's subscription with…

I paid for a year's subscription with unlimited access. I got -- three months.

I asked for a refund on the balance of my unlimited subscription. Everand refused because, they said, I had read some "premium" books. If that doesn't make sense to anyone, it makes even less sense to me.

Although I subscribed to Everand and Scribd for years, I am done.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

Bad service, deceiving practices

I signed for a trial and the app assured me that I’d be notified three days before he trial period ends. I used the service for about one hour, It wasn’t for me. Never received any notification and was charged for a month. Contacted the company, no reply. Terrible customer service and company

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

Long-time Subscriber No More

I have been a subscriber since the days when Everand was still Scribd. Back then, the service was extraordinary—a treasure trove of both ebooks and audiobooks. But now, they've cast aside their loyal subscribers, offering nothing that even resembles the quality expected in today’s digital marketplace.

Their current model doles out pitiful access for a steep monthly fee, without even the courtesy of letting you keep the titles—unlike Audible. This so-called ‘service’ isn’t worth a fleeting thought, let alone a second look. Their free trial? A cunning trap. And if you’re foolish enough to subscribe, prepare yourself for a customer service experience so dismissive that any hopes you had will be shattered at your first request. Steer clear and consider yourself fortunate if you’ve managed to avoid them altogether!

Be ye not deceived with the single star rating, it is not even worth that. Had I the opportunity for no stars, that would be their proportionally meritorious reward.

November 8, 2024
Unprompted review
Rated 2 out of 5 stars

Everand used to be the best and now it…

Everand used to be the best and now it sucks like Audible. I don't know why they started with this unlocking feature that you get to unlock one audiobook a month or every few weeks it used to be a great bargain and for unlimited audiobooks ebooks and such for one monthly payment and now it's just not worth it. I'm really going to miss using the ever end site for all my listening needs. Another thing I noticed was that the selection started to decrease there weren't as many titles available on their site then before when I knew they had a certain title before when I went to check back it was not there it was like it never was even ever available on the site so that was kind of fishy too.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Higher Price, Smaller Selection of Desired Titles

I used to LOVE Everand, when it was Scribd. Since the change it seems like there are fewer and fewer audiobooks available that I haven’t already listened to or that I am even interested in.

Now they’ve made it worse. For the same price I was paying per month for ALL of their content, I now only have access to an even more limited selection with one unlock for ‘Premium’ titles per month. If I’m willing to pay $5 more per month for the same limited library, I can have three unlocks per month. Considering 95% or more of the titles I have saved ARE premium, it would take me months to get access to the same titles I used to be able to listen to in the span of a week. Definitely not worth the price anymore.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

Misleading Upgrade and Deceptive Practices

Everand is extremely deceptive and has completely misled its current users. They promised that upgrading our plans would give us access to even more books, but once I upgraded, they locked almost all the titles I previously had unlimited access to. Now, I’m stuck paying $16.99 a month for only three books, whereas before, I only paid $11.99 for access to nearly the entire library. Everand has essentially conned me and other users by promising "more access" when they’re actually taking it away and charging us extra for less. To make it worse, once you upgrade, they won’t let you go back to your original plan once you realize you’ve been scammed. Absolutely unacceptable and dishonest.

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy an annual subscription

Don't buy an annual subscription. I paid for a year and the app doesn't work. 26 messages have been sent back and forward and still the issue is not resolved. I just want my money back but I am asked to send videos to prove the app doesn't work. Then I am told that there are no refunds available if you start an annual subscription.

November 4, 2024
Unprompted review
Rated 1 out of 5 stars

I changed to the premium service…Now everything is Locked!

I changed to the premium service thinking that I'd be able to read more of my saved books - BUT now i find i get to "Unlock" only 3 books in a month????? Seriously? where did the access to all the other books go? I appreciated Scribd for all the older, retro and rare reads I could find in ebk and audio formats. . .and now I get only 3 books???? for another $60 a year? astonishing. Am Not Happy.

November 3, 2024
Unprompted review
Rated 1 out of 5 stars

Rising price, less access.

New changes to the subscription as of November 2024 and its rising prices and a narrowing selection to books. What a joke.

November 2, 2024
Unprompted review
Everand logo

Reply from Everand

Hi Hadrian, thank you for taking time to share your feedback on this experience!

We apologize for any inconvenience this might have caused. If you have any concerns about this, we recommend reviewing our Help Center article to learn more about the updates we're rolling out: http://bit.ly/4fuEoWD.

However, if you have any additional questions or concerns, we're happy to address those. If you could create a ticket using the form on this link, a member of our support team will follow up with you as soon as possible: http://bit.ly/social-support-help.

Thanks again! -MW

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