Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent : Amazing service and fast I didn't take too long in the pharmacy because of my leg I uses a frame one of the staff walk me thru to the waiting seat to wait for the ambulance.
Company replied
Whilst you don't always initially receive what you ordered via the repeat prescription system eventually they do arrive. The pharmacy needs to be aware that with the 28 day cycle of most prescription... See more
Company replied
Prescription was ordered at the weekend. On Thursday, one item was missing. On Friday there was no driver to deliver. I had to collect on Friday afternoon as medication was needed for the weekend an... See more
Company replied
Company details
About Everest Pharmacy - Accrington
Written by the company
Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.
We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.
Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.
We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.
Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.
Everest Pharmacy NHS & Private Clinics
Written by the company
- Travel Health Services
- We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
- Weight Management Services
- Private consultations and clinically led weight management support tailored to your individual needs.
- Private Blood Testing
- Discreet blood testing services with fast results and professional clinical guidance.
- Ear Wax Removal
- Safe and effective ear wax removal carried out by trained healthcare professionals.
- Cryotherapy Treatments
- Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
- Pharmacy First Services
- NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.
Contact info
1A Paradise Street, BB5 2EJ, Accrington, Lancashire, United Kingdom
- +441254871563
Book Your Clinic Appointment
3.4
Average
47 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly but professional and…
Very friendly but professional and always very helpful. Fantastic delivery service for my medication.
April 22, 2026
Reply from Everest Pharmacy - Accrington
Thank you so much for your kind feedback, Sandra. We’re really pleased to hear that you found our team both friendly and professional, and that our delivery service met your expectations. Providing helpful and reliable care is always our priority, so it’s great to know this came across in your experience. We truly appreciate your support and look forward to helping you again in the future.
Pharmacy appointment
I booked an appointment online for 4pm with the pharmacist. I arrived at 3.55 and was told to take a seat. There was another lady waiting, as we got chatting her appointment was 4pm also?! At 4.20 neither of us had been seen, however several other people received medication when they were directed to the treatment room, I'm assuming they were being treated for drug addiction. I approached the counter and asked how much longer it was likely to be. I was told the pharmacist was busy!! I explained if I had an appointment at 4pm I would expect to have been seen by 4.25......As I took my seat the lady before me was called in, I was then called in at 4.35!!! The pharmacist was lovely although she had to Google my query and then suggested i make an appointment with my doctor. The whole point of this appointment was to avoid the doctors!!Doubt ill use the service again.
April 17, 2026
Unprompted review
Reply from Everest Pharmacy - Accrington
Dear Wendy,
Thank you for taking the time to share your experience. We are very sorry to hear about the delay you faced and the confusion around your appointment time. This is not the level of service we aim to provide.
We understand how frustrating it must have been to wait beyond your scheduled time, and we will be reviewing our appointment system and in-store processes to prevent this from happening again.
We are pleased to hear that the pharmacist was helpful, but we appreciate your wider feedback regarding the overall experience.
Please contact us at support@everestpharmacy.co.uk so we can look into this further and work towards resolving your concerns.
Dangerous
Have been in position 5 on phone for 1hour and 45mins. Impossible to say im using 3 different phones... can't all be position 5 for that long. Should have had medication delivered 1 week ago. Doctor ordered an emergency prescription to them again and still no heart meds, epilepsy meds or blood pressure meds or blood thinners and more. Absolutely terrible service and they are putting my life at risk. Avoid this chemist they are dangerous.
April 7, 2026
Unprompted review
Reply from Everest Pharmacy - Accrington
We’re very sorry to hear about your experience, Michelle, and we take your concerns extremely seriously. This is not the level of service we aim to provide, particularly when it involves important medications.
We would like to investigate this matter urgently and ensure it is resolved as quickly as possible. Please contact us directly with your details to support@everestpharmacy.co.uk so we can look into what has happened and support you appropriately.
It usually takes at least 7 working…
It usually takes at least 7 working days from ordering my prescription online to being able to collect it from the pharmacy .
March 26, 2026
Reply from Everest Pharmacy - Accrington
Hi Barbara,
Thank you for your feedback. We’re sorry to hear that your prescription is taking longer than expected to be ready for collection. We understand how important timely access to medication is and appreciate your patience.
If you would like us to look into this further, please email support@everestpharmacy.co.uk with your details.
No stock, bad service
No stock, bad service, avoid!!
I’m currently 7 months pregnant and I was told they don’t have my full prescription and they were refusing to provide me with the medication that they did have in stock until everything was available the next day. I refused and asked them to give me what they had. Luckily I did request this as 4 days later they still do not have the remainder of my prescription- I’ve had to ask my GP to resend my prescription to another pharmacy. They don’t even have basic OTC medications such as paracetamol available- what is the point in them even being open?
March 23, 2026
Reply from Everest Pharmacy - Accrington
We’re very sorry to hear about your experience, especially given your circumstances. This is certainly not the level of service we aim to provide.
We would like to investigate this urgently and ensure this is addressed appropriately. Please contact us at support@everestpharmacy.co.uk with your details so we can look into this for you.
Kind regards,
Everest Pharmacy
Reply from Everest Pharmacy - Accrington
Thank you for your kind words, Elah. We’re glad you found our team helpful and friendly. Providing a welcoming and supportive service is very important to us, and we appreciate you taking the time to share your experience.
Patchy
Don’t answer the phone or leave you hanging on. From sending in prescription to doctors takes a week sometimes for it to be delivered.Don’t let you know if the full prescription is not all there.
March 18, 2026
Reply from Everest Pharmacy - Accrington
Thank you for your feedback, Mrs Bell. We’re sorry to hear about your recent experience and the delays you’ve encountered. This is not the level of service we aim to provide. We take your concerns seriously, particularly regarding communication and prescription completeness, and we will be reviewing this internally to make improvements. Please feel free to contact us directly at support@everestpharmacy.co.uk so we can look into your case further and resolve this for you.
Reply from Everest Pharmacy - Accrington
Hi Mrs Malone,
Thank you for your kind words. We’re really pleased to hear you found our team professional, helpful and informative.
We appreciate your support and look forward to continuing to provide you with reliable care.
Kind regards,
The Everest Pharmacy Team
5times I had to spell my name and then…
5times I had to spell my name and then he said have you been here before only since it opened no wonder there was a long queue
March 19, 2026
Reply from Everest Pharmacy - Accrington
Hi Eric,
Thank you for your feedback. We’re sorry to hear about your experience and the inconvenience caused during your visit.
We understand how frustrating this must have been, particularly with the delays and repeated questions. This is not the level of service we aim to provide, and your comments will be shared with the team to help improve our processes.
If you would be willing to provide further details, please contact us at support@everestpharmacy.co.uk so we can look into this and ensure a better experience going forward.
Reply from Everest Pharmacy - Accrington
Hi Darryl, thank you for your lovely feedback. We’re really pleased to hear you found our team friendly and the service excellent. We’ll be sure to share your comments with the staff.
Reply from Everest Pharmacy - Accrington
Hi, thank you for your feedback. We’re pleased to hear your delivery arrived on time and that everything was handled carefully. We appreciate your support.
Organisation quick response updated…
Organisation quick response updated information regarding delivery pick up,Excellent s
Staff service.
February 27, 2026
Reply from Everest Pharmacy - Accrington
Hi Mark, thank you for your feedback. We’re glad to hear you’re happy with the organisation and communication around your delivery. We appreciate your support.
Reply from Everest Pharmacy - Accrington
Hi Kay, thank you for your kind review. We’re really pleased to hear you’re happy with the reminders and the service when collecting your prescription. Your feedback is much appreciated.
Seeing the Doctor was faster than…
Seeing the Doctor was faster than getting the medication. I was waiting 20 min before anyone even acknowledge I was stood at the till.
6 people were working that day and only 3 people on the shop floor to be seen.
It was then another 15min before I got my medicine
February 6, 2026
Reply from Everest Pharmacy - Accrington
Hi Jonathan, thank you for your feedback and for bringing this to our attention. We are very sorry to hear about the delays you experienced in store, as this is not the level of service we aim to provide. We will be feeding this back to the branch to review staffing and customer flow. If you would like to discuss this further, please feel free to email us at support@everestpharmacy.co.uk and we will be happy to assist.
Delivered tablets on time
March 18, 2026
Reply from Everest Pharmacy - Accrington
Hi Ann, thank you so much for your kind review. We are really pleased to hear your tablets were delivered on time and that you had a positive experience. We appreciate your support.
Waiting time
The pharmacy is under
Staffed and the waiting is too long.. This pharmacy needs two pharmacists on duty for it to see all the people waiting.
March 16, 2026
Reply from Everest Pharmacy - Accrington
Hi Marie, thank you for your feedback. We are very sorry to hear about the waiting times and your concerns regarding staffing. This is not the experience we want for our customers, and we will be feeding this back to the branch for review. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk and we will be happy to help.
Waited 20 minutes for my prescription…
Waited 20 minutes for my prescription the chap that were meant to get it for me answerd the phone 3 times and left me standing there
March 13, 2026
Reply from Everest Pharmacy - Accrington
Hi Breda, thank you for your feedback. We are sorry to hear about your wait and understand how frustrating that must have been. We will be sharing this with the branch to improve service efficiency. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk.
Everest
Used to go peel st great staff and service but they changed us to paradise st branch terrible service and very ignorant staff. Need customer care course
February 22, 2026
Reply from Everest Pharmacy - Accrington
Hi Antony, thank you for your feedback. We are very sorry to hear about your experience at the Paradise Street branch and that the service did not meet expectations. We will be feeding this back to the branch to address the concerns raised. If you would like to discuss this further, please email us at support@everestpharmacy.co.uk.
Prescription collection
When I ring to check the availability of my prescription they're always honest and tell me whether it is or not. If it's not they give me an approximate time when it will be.
March 13, 2026
Reply from Everest Pharmacy - Accrington
Hi Janet, thank you for your kind feedback. We are pleased to hear that our team has been honest and helpful when checking your prescriptions. We appreciate your continued support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.