Everi Reviews 733

Disgraceful on all fronts. Delivery due on 15th. I was then told a failed attempt was made on 13th (nope - later confirmed not true). No comms, so I eventually emailed the CEO (use ceoemail website), and eventually an exec emailed to say that as there had been no updates in 9 days, the package was lost at their hub and I needed to contact the sender. Really!!!! I tried to email back, but they had blocked my email address! And there is no chance of speaking to a human! I then get a "no reply" email from the exec team asking me to rate them - joke, surely .... I'm asking Amazon to stop using Evri and will pursue in the small claims court with as much publicity as possible. Avoid at all costs!

Did not knock put it through wrong door I have to wait now to see if I get it the courier is absolutely terrible I would not advise anyone to use Evri

I ordered a jacket from Frasers on 10 December as a Christmas purchase. On 12 December, Evri marked the parcel as out for delivery to my local Post Office for collection.

As of 23 December, 11 days later, the status still updates daily to “out for delivery today” with no delivery.

Evri has no human customer service. All communication is via bots sending repetitive automated emails that offer no real assistance. There is no escalation, no investigation, and no accountability.

Even worse, Evri fails to notify the retailer that the parcel may be lost, leaving the customer in complete uncertainty.

I have never experienced this level of poor service with DPD or other couriers. I will avoid Evri whenever possible.

Absolutely the worst delivery service ever I have lost up to 7 parcels in this last 3 months there's no actual help apart from a robot on phone that is completely useless

Shocking service. Never use as they don’t deliver and no one to complain to. A robot tells you to sort it out yourself. The company should be shut down

EVRI YOU ARE SO BAD YOUR DRIVERS CAN'T EVEN READ SIGN STATES LEAVE AT BACK DOOR SO WHERE DO YOU LEAVE IT UND THE SIGN SAYING LEAVE AT BACK DOOR , AND THIS IS NOT THE 1ST TIME .

We used to have a good trustworthy courier, who always left parcels at the specified place if we weren't in which I always gave a 5 star review for, but recently I've been let down. So here goes, on Saturday 20th Dec at 12.32pm I received a delivery update stating that my parcel was delivered to my address, i was at home and waited in as I was expecting the parcel to be delivered. The courier stated that the parcel was left on my porch. I haven't got a porch? I had stated on the app to put it in my garden arbour bench or with next-door neighbour. There was no knock at the door, neither a ring on my doorbell, no calling card put through my letter box! I checked the photo as apparently proof of delivery and it was just a blank black screen. I looked everywhere, in my bins, in neighbours bins, behind plant pots. I also checked with both sides and opposite neighbours who are honest people. Nowhere to be found! Fuming! I have contacted Evri customer services who are at present looking into the disappearance for me. I feel that now I can't trust Evri anymore. I have read the guys statement about the time he spent working for Evri and the workers are treat appalling, poorly paid and expected to work for free sorting parcels ect at times, but no excuse for dishonesty! If I could give 0 stars I would.

Shambolic delivery company.
My daughter’s Christmas gift has been with Evri for 2 days without budging.
Was supposed to be delivered by Dec 20th but now won’t arrive until I have already left to travel there for Christmas - I am minus my daughter’s present - thanks a lot EVRI.

Another QVC parcel lost by this dreadful company. Amazingly they could not find the parcel to deliver it but quickly found it to return it to QVC! Don't expect any help from evri staff, they make promises then don't keep them. I do not intend to order any further goods from QVC whilst they use this awful courier. They should change their tracking to say we have got your parcel and we are keeping it. QVC do not come out of this well either, The so called complaint procedure is a joke, they do not even come back to the customer and say the incident is only dealt with internally. They share a special relationship with evri a bit like us and the USA. Both companies deserve each other and are well matched. I hope they are proud of the way they have upset my disabled wife.

TWICE NOW THEY HAVE LOST MY PARCELS
Twice now, 5 days before Christmas, they lost my parcel. This lot is by far the worst delivery service in the UK. It's like playing Russian roulette whether you'll get your parcel or not. LESS THAN USELESS. Do not take the chance. P.S. I WILL BE CAREFUL IN THE FUTURE TO SEE WHICH COURIER SERVICES SELLERS USE. IF I SEE THESE CLOWNS, I WILL WALK AWAY :(

Purchased a dashcam fromQVC &Evri notified time slot of 15.00 to 17.00 17/12/25 but no delivery….email at 21.40 from Evri stating “ unable to deliver…will attempt to deliver next working day ……still waiting … notified QVC twice …. Just fobbed off … told to wait until weekend when it will be listed as missing

I was receiving a parcel from evri got message when delivery was due on that delivery window then got a message it couldn't be delivered because of a geofence problem haven't received another date yet and this is a xmas present keeping in mind I get deliveries every other day this was a new excuse for me anybody else had this one

What a terrible company .Have been chasing a parcel for the past week which still hasn’t been delivered .An attempt was made and there is a picture of the back gate .The gate is open but they didn’t bother trying to open it ! No way to contact Evri except for a useless chat bot ! No idea what is happening to the parcel now as tracking has stopped .

The worst courier ever. Time and time again there's no knock on the door and parcels left on my front doorstep which is directly adjacent to the public path. It's just happened yet again. Numerous times I've had parcels delivered to the wrong address too.
On one occasion this summer my next door neighbours were out when they given a delivery so the driver, instead of knocking on my door, she just shoved it through my open living room window where it dropped to the floor. Appalling service.

Driver stated that he had left my parcel outside without even trying to knock on the door. However when I eventually received a text to say it had been delivered i went outside but it was nowhere to be seen. They took a photograph as proof of delivery but it proved nothing as it was only a picture of the box with no background of where it was. After numerous messages, I was asked to contact the seller for a refund. I was reluctant to do this as the issue was with delivery driver. However, I did contact the seller who rightly refused a refund as the product had been sent. Numerous messages later I'm still no further forward and still out of pocket.

Why do companies keep using Evri, Past three deliveries was delivered to wrong address, a forth was lost, and not found. even photos showed incorrect front door. one was even left by lift entrance photo shown.

3 parcels ordered 3 lost great 100% success

So it took EVRi 2 weeks to confirm my parcel from Frasers had been lost so in that time I’d contacted Frasers who had sent a replacement package. Yep you’ve guessed it that’s not arrived either. Wtf EVRi. Your absolutely pathetic as a company and needs closing or rebranding and a change of management

Sitting in my Conservatory on the 16/12/25 within 8 feet of my back door. Watched a delivery driver walk down the drive. Dropped a small parcel on the floor by the back door. Stood back took a photo. Walked back up the drive. No Doorbell. No knock on the door. As I am on crutches I could not get up the drive to take a photo of the delivery driver. Not an EVRI van, private car. PLEASE E BAY change your delivery supplier. As for Evri replies, they have never contacted me to reply.

Promise z time and delivery and cancel 1 hour after time slot.
This has happened the last 3 times.
Will Scrutinise companies now, who are using Evri, WILL NOT GET MY ORDER.