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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with their purchases, finding products to be as described and of good quality. Reviewers appreciated receiving regular updates and tracking details for their orders, and noted that items often arrived safely and well-packed. However, some customers experienced consistently long delivery times, often taking weeks. Many also reported product quality issues, with items arriving faulty, broken, or not matching descriptions, sizes, or advertised images. A significant number of customers faced difficulties with refunds for lost or unsatisfactory items, with some receiving only partial amounts. Several reviewers also felt misled about the company's origin, as products frequently shipped from China.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy of descriptions. Many reviewers express... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Quality

Users describe ambiguous interactions with quality, with many expressing significant disappointment regarding... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues. Some customers... See more

Refund

Customers consistently express dissatisfaction with the refund process, frequently reporting difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The company gives the appearance that it is a UK based firm but goods take weeks to arrive and appear to be from Hong Kong / China with no instructions and poor packaging. A disappointing experience

Rated 3 out of 5 stars

Received the item, the item was as described only downside did take longer than the time advised that it was coming got it at around 11 days later but happy with my purchase

Rated 4 out of 5 stars

I absolutely love my navy blue waterproof rucksack I ordered from Evesbury. It took a little longer than I expected to arrive but they did keep me updated on its delivery with regular emails & tracki... See more

Rated 4 out of 5 stars

Bought a steamer but faulty. Sending replacement but this company is in China. Taking ages. I did request a refund as faulty. Customer service reply’s are good but made me wary of purchasing again... See more


2.9

Average

TrustScore 3 out of 5

111 reviews

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1-star

No history of asking for reviews

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2.9

All reviews

(111)

111 reviews in the last 12 months

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Rated 4 out of 5 stars

As advertised

The item took a good while to arrive, but arrived reasonably packed (if a bit folded up) and was exactly as advertised. My niece liked it, which was good enough for me.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Awful quality

Awful quality, ordered some earrings and they were nothing like the photo. The cut crystal detail was basically a lump of glass, no shine at all. The metalwork was sprayed and chipped. Took ages to arrive and when it did one item was broken. Tried to get a refund but the best they would offer is 60%. I don’t usually leave bad reviews but I felt so compelled to write and hopefully someone can avoid the same negative experience!

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Special Christmas mugs…

The website is easy to navigate and I wanted something a bit special for Christmas. The mugs are delightful and just perfect, and tea tastes very good out of them.

December 16, 2025
Unprompted review
Rated 4 out of 5 stars

Overall good

As with many customers, the delivery was slow but I expected this, received updates and apologies along the way. The product was as described and I was pleased with it. Hence all fine. Sort out the delivery and it would be five stars.

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

Please don’t buy for here

Please don’t buy for here. I made a purchase 7 weeks in advance of Christmas. Their customer service is shocking with no plausible explaining of as to why my order was taking so long. It went from lost in shipping, lost in transit, investigating and silence. They couldn’t even get my order date right. The biggest irony was after all this they only contacted me to ask me to speak to my bank and close the fraud case I made…….which I won’t be doing. With a reason being “it would really help them out,” my “delayed” item was on route 7 weeks later. Don’t buy from here it really is terrible and verging on scam

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the ‘little LED lights’ for…

I purchased the ‘little LED lights’ for my son and his family. They often go camping in a large tent and these lights will be such fun at nights when they are not able to connect up to electrics.
The parcel arrived safely and in sturdy packaging.
Thank you.

November 18, 2025
Unprompted review
Rated 4 out of 5 stars

I'm happy with my order

I'm happy with my order, it's certainly what I ordered haven't used it yet, but I set it out to see how it would work no problem there, it took a while to arrive but it did arrive, just waited patiently.

November 16, 2025
Unprompted review
Rated 1 out of 5 stars

Firstly I would give zero stars if…

Firstly I would give zero stars if given the chance.
We placed an order worth about £80, the delivery times are a joke too.
We finally received our order only to find that 7 of the 8 boxes inside were damaged, either creased, ripped or flattened. They had been ‘packed’ in one flimsy plastic bag, no bubble wrap or any protective wrapping. I contacted Evesbury and provided photographs showing the damage and commented that as the products were intended as Christmas presents due to the damage we would be unable to send them as such. Also due to the time taken with delivery it was too late to reorder.
The company responded saying that ‘all items are packed sufficiently and checked before despatch’ and they would offer 10% refund. What a joke.
We will not be ordering from this company again, but they didn’t seem bothered about that.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Suction hooks don't work.

Ordered some suction hooks. Delivery was late and one of the items was wrong.
Cannot get them to stick so would like to return.
They are not fit for purpose and the Customer service is non existent..
It's like talking to an Ai bot.
Would avoid this company.

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful

I have waited over two weeks for four cheap and nasty looking moodle lights that arrived this morning for children’s Xmas presents the company has a quintessential English name and suggest that they are British but they are Asian they are not a British company
The lights I purchased are not rechargeable nor can you put replacement battery in when the light dies. Waste of time and money

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Not a UK company as they say

I spoke to Evesbury about returning my product but they tried twice in asking me to accept first 40% and then 60% refund and keeping the product, that I didn't need and was miss sold.

To return a product you have to send this to China. I thought Evesbury London was UK based, I was very wrong. Not a UK based company, their name is a lie.

November 28, 2025
Unprompted review

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