Evology Parking Reviews 279

I previously had a ParkingEye account with £20 credit for hospital staff parking, but since the changeover to Evology, that money seems to have vanished. The Evology app recognises my email address but won’t let me log in or reset my details, and I’ve been unable to access my account at all. Over the past six months, I’ve contacted Evology four times via their website and WhatsApp, clearly outlining the issue, but never received any reply. The customer service is effectively non-existent, and the app is not fit for purpose. I simply want to recover my account (and my £20) and be able to use the system as intended — but there seems no way to get help.

Everything went smoothly. Space was there, NPR worked fine. Straight in and straight out.
Asked for some additional information and got a detailed and friendly response.

Absolutley awful company - impossible to register or add a car or pay for parking! I would give a minus start if that was allowed!

Forced to download app as my local car park (Hanley, Stoke-on-Trent, Quality Hotel) has now been taken over by this company. It worked the very first time but since then I have tried multiple times and it will not allow you to enter the location code or even by typing in the area or by having your location on - I have screen recording proof that the app auto deletes anything you try to type into it - this is criminal behaviour by a corporation and should be investigated by the police - this has gone beyond your usual shoddy parking companies. Once when I was desperate I parked there paying cash and it DID NOT GIVE A RECEIPT how convenient for them!

Parked at shankley hotel Liverpool, couldn't get on the app ,after 15 minutes of trying I left the car park only to receive a fine .
Worst app ever this company are a rip-off and shouldn't be allowed to trade
Thieving bastards

The worst parking app in history.
Downloaded the app, cant even find a location even though location setting is on. It finds other locations but not the actual car park area. Cant even enter the location code. Company like this shouldnt even exist.

IWM North car park in Manchester - entered at 10:57 with apps and location confirming this time. Came back at 13:50 and went to pay with the app as you are forced to do.

App wasn’t working right - said we’d arrived an hour earlier than we did but thought it would be an easy fix as daylight savings time was the week before - sensor mustn’t have been updated or something. Couldn't be modified or changed though but wanted to get on with my day. Couldn’t sign in or make the payment even when authorised by my bank. Took a couple of tries. By the time I’d gotten signed in, authorised and paid it was 14:03. We left promptly at 14:04 having been incorrectly charged for 4 hours.

The WhatsApp link just takes you to an online form. When you fill out the online form it takes them nearly a week to get back to you - you’d think it would be hours or a day or two. When they eventually came back it was to say that I’d paid the correct amount of time and rounded up my exit time to 14:56! Absolute fraud in its barest form!

It seems to be the only way to pay so just be forewarned you may need to raise a dispute with your bank for a shoddy £2.50 or whatever but the fact is, it’s the principle - it’s wrong and fraudulent.

Both the app and website so user unfriendly that I have not even been able to register to book parking.
-when I put in my email and details to register it says either
'account already registered'
OR
'Unable to validate the information provided.'

When I try to reset my password since the system thinks I have an account (I don't), it sends a verification email that is accepted but then doesn't lead to any sort of login page.

The app closes and loses your progress with logging in or trying to book parking at a date/time/location, so as soon as you change screens (to check emails for verification code or to check if the attempt to create an account went through), all progress is lost and back to original page.

Cyclical waste of time. Useless system. Doesn't have a guest checkout where you can just book parking.

I had a very poor experience using the Evology parking app at the Evology car park.

The app automatically set an incorrect arrival time (09:49) which was not editable. I actually arrived at around 11:49 and paid at 11:58 after downloading the app. Because of this error, I was unable to select the correct parking duration.

If I had selected two hours, the booking would have ended before my actual payment time, which is clearly not usable. I was therefore forced to pay for four hours instead of the two hours I needed.

To make matters worse, the on-site payment machine was out of service, so there was no alternative way to pay correctly. My vehicle had already been recorded by ANPR, leaving me with no real choice.

The company has acknowledged there is a known technical issue with the app, but still refused to issue a partial refund.

Customers should not be forced to overpay due to faults in the system, especially when no working payment options are available.

Arrived at car park at 4pm, app insisted we’d arrived at 2pm and therefor tried to charge me double the cost. Ridiculously poor app, had terrible service every time I’ve used the app. Avoid this service like the plague.

My phone app did not allow me to enter the location number on site. The pay machine at the car park did not allow any way of deleting or going back when you enter your vehicle registration. So I could not pay on site.
When I tried the app again when I arrived home, it still did not allow me to enter the location number.
Absolutely stupid.

I only give one star because there is no option for zero star. Terrible app. Difficulty logging in. Doesn’t accept passwords - everything about it is rubbish. Other parking apps are so much better. Why do establishments even use such a terrible app

I would live zero, be careful people this is a scam ! 

Have been using this app for a few months now and some changes have been made that automatically changes the entry time to fifteen minutes ( so called free time ) before actual entry time which obviously has a knock on effect to departure time and hence giving the company cause to issue PCN, what a brilliant scam !!
Advise anyone using this awful app to take screenshot of parking receipt with timestamp of payment, a photo of entry into parking and also if paying by credit card a screenshot of payment time !
If this app was fair and not loaded in favour of the company this would not be necessary but sadly everyone needs to be extremely careful to avoid being scammed.

Using the evology branded machine, I managed to make 2 concurrent payments for parking (as no ticket is printed and their payment was delayed so I had no notification on my app). I tried to contact their customer service who are incredibly un-helpful and put all onus on the carpark owner, despite it being their system that authorised 2 concurrent payments. They cut my support call off twice deliberately and refused to give me their complaints procedure. They refused to give me information on who the operator was and insisted I used a machine not owned by them, even though I sent a photo of their branded machine. Don't bother attempting to contact their customer service they'll do anything to avoid helping.

Saul street upper car park in Preston has an enormous hole in the surface as soon as you drive in, its been like that for months and nothing has been done about it. The app is a joke, sometimes it'll work sometimes it won't, the markings on the car park are barely visible if at all and the parking charges themselves are ridiculously expensive. There's nothing good about evology parking whatsoever

Excellent customer service and responded to my email query within 24hrs and to the second query immediately. This level of service is sadly la king in lots of organisations. Kayleigh is a good example of an employee who takes pride in her job. Thank you

Daughter visiting Barnet Hospital to have a baby, knew there would be a number of visits so signed my car and my daughters car up for Evology Autopay so there would be no hassle at a time when there is plenty of stress to go around anyway.
My Daughter has just received a Parking Charge Notice because Evology didnt debit my card and pay Parking Eye.
I contacted Evology by Whatsapp and was initially told "Evology is simply a payment method....contact the operator". Responded with you didnt pay them as your app explicitly states you will so you cannot deflect the issue. Was then told AUTOPAY is unavailable at that carpark, and the only way you can find out of autopay is available is to search for the carpark in the app !!! Why would you think you had to do that when they advertise it as a drive in drive out ie and I quote "The system is super simple - just register your number plate and your payment details, then you never need to worry about parking payments again."
Apparently the signage on carparks doesnt tell you that Autopay doesnt work there as they believe that would be confusing !!
What a bunch of absolute idiots.

App not available in your region.
Tried paying for parking, parking meter doesn't work due to an error with printing and app says it's not available in my region. Can't wait to dispute the parking ticket...

Dreadful. They have taken the simple process of paying to park your car and turned it into a virtual obstacle course you have try and navigate through while searching for a 4/5G connection stood in the middle of a poorly maintained car park. No alternative payment methods.