I cannot fault my experience with Evolution. I applied for a car via Cinch, and was subsequently put in touch with Evolution as a broker, who secured my funding through one of their lenders. The proce... See more
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Review summary
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What people talk about most
Based on these reviews
I began the process of applying for finance in order to get a new car relatively quickly to get too and from work. I spoke with James who was absolutely fantastic, he kept me updated on the status of... See more
Got funding with these to buy a used car from cinch. Process was easy from there side. They are a broker I had a problem signing my online documents with blue motor finance but I contacted evolution f... See more
The process was easy and smooth than I imagined. From time I submitted my application for finance online upto the time I drove away with my car. I would recommend Evolution to anyone who is like me wh... See more
Company details
About Evolution Funding
Written by the company
Evolution Funding is the UK's largest motor finance broker and technology provider.
We work in partnership with motor dealers and car finance comparison websites to provide motor finance on a range of vehicles, from cars through to motorhomes and everything in between.
Our large 30+ panel of lenders means we can cater for all types of credit profile and personal circumstances. We use our market-leading technology to ensure that customers are matched with the right lender and deal for their circumstances. Fair treatment and best customer outcome sit at the centre of everything we do.
Evolution is proud to have been named Car Finance Awards 'Best Broker' for nine consecutive years, and we continue to drive forward to maintain that standard.
Evolution Funding Ltd and associated trading styles are authorised and regulated by the Financial Conduct Authority (FRN 823324). We are a credit broker, not a lender.
Contact info
Thompson House, Thompson Close, S41 9AZ, Chesterfield, United Kingdom
- 01246 458 800
- marketing@evolutionfunding.com
- evolutionfunding.com
4.7
Excellent
812 reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
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Amazing service
January 27, 2026
I was messed around by this company for…
I was messed around by this company for over 6 weeks. They kept asking for documents even though I had previously submitted them. They finally approved my car finance and then a few days later did a u-turn and declined the finance. Absolute joke and I would avoid!
January 26, 2026
Unprompted review
Reply from Evolution Funding
Dear Emma,
Thank you for taking the time to leave a review.
We understand how frustrating this experience would have been. The application was affected by a number of challenges along the way, including delays around income documentation and issues with dealer paperwork, which unfortunately meant the process took longer than expected.
While we’re sorry the outcome wasn’t the one hoped for, we appreciate your feedback and are actively reviewing how we can improve communication and ownership throughout the journey so that we can retain our usually high service standards.
Kind regards,
Evolution Funding
Polite and communicative, but not proactive & no support when it mattered
I have an ongoing issue with a right to reject a vehicle with the statutory 30 days and where Evolution acted as the broker.
Evolution Funding did respond to calls and emails promptly initially, and the individuals I spoke to were mostly polite and professional.
However, responsiveness alone isn’t enough when a customer is exercising clear statutory rights.
In my case, I raised a legitimate right-to-reject issue within the required timeframe. When I spoke to Evolution complaints team I was specifically told that the matter would be passed to an “unwind team” and that it would likely be resolved within around 7 days. While the case was forwarded, that expectation turned out to be misleading and gave a false sense of progress.
As the situation has developed, there was little evidence of Evolution actively applying proportionate pressure to either the dealer or the finance company given the urgency of the issue, apart from potentially one phone call they made to the dealer of which I have no documented evidence of, even though I have asked for it.
Despite being the broker in the middle of the transaction. At one point, I was also told that the issue was becoming “close to 30 days” and therefore not a complaint they could suppot and I needed to just chase the finance company which was frustrating, as I had already raised the issue well within the statutory window.
When multiple parties are involved (dealer, broker, finance provider and you investing significant money on a vehicle ), the customer shouldn’t feel like they are being passed around or that each party is working in isolation. All parties should be acting fairly and collaboratively, especially when a customer is simply trying to exercise their legal rights.
Overall, Evolution Funding were communicative, but ultimately did not add meaningful support or advocacy when it mattered. Now at this point when I call or e-mail I received nothing. No formal complaint process, no reference, no update.
The case has now reached litigation. Evolution have been informed but still I have no response or support.
If you are considering evolution as part of a vehicle transaction, I would be cautious based on my experience.
January 19, 2026
Unprompted review
Reply from Evolution Funding
Dear Dave,
Thank you for taking the time to leave a review.
We take all customer feedback seriously and we are sorry to hear that you are unhappy with the experience you received.
As your comments relate to an individual case that has been handled through our Complaints process, we are unable to comment on the details of your application publicly. If you believe there are any outstanding points or require further clarification or support, please contact our Complaints team directly by emailing complaints@evolutionfunding.com so they can review the matter with you.
Kind regards,
Evolution Funding
Fast efficient service
Fast efficient service. Everything very well explained great communication
December 30, 2025
Happy with my Evolution Funding they…
Happy with my Evolution Funding they Made things Very Easy for me and Now we have a Car , Simple
December 30, 2025
Very smooth and very good…
Very smooth and very good Communications.. highly reccomend
December 30, 2025
Pleasent…
Ease of service and was taken through everything step by step both by evolution and the team in ford dealership
December 16, 2025
my experience of working with evolutionfunding
There was a slight delay in transferring funds to the dealership, but overall everything turned out well.
December 30, 2025
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