Evolution Reptiles Reviews 

228
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

First time customer an being old an not techno sauve navigating the site/checkout didn't pose a problem. Delivered within 28hrs from placing order. All well packaged an very much alive. Order of isopo... See more

Rated 5 out of 5 stars

Your first little friend, will not be alone. This shop and staff are amazing. We go back frequently, as we use Petes boarding service. Which if i may say, is also100% .! You will end up with another a... See more

Company replied

Rated 5 out of 5 stars

This is the most amazing reptile shop .I would never go anywhere else, the staff are always so helpful and knowledgeable and so friendly . The animal enclosures are so beautifully displayed and the sh... See more

Company replied

Rated 5 out of 5 stars

It was really nice and the lady on the counter was welcoming I got an orchid mantis but died as a nynth and ill be back maybe just for a look round plus my sisters came along and said it was like a ca... See more

Company details

  1. Pet Store

Written by the company

At Evolution Reptiles, our passionate Reptile Care Specialists can't wait to welcome you! Whether you're looking to buy your first reptile, expand your collection, or simply admire our fascinating creatures, you’ll always be greeted with a warm smile at our Kidlington shop. Why Visit Us? Over 20 Years of Expertise: With decades of experience in working with and breeding reptiles, amphibians, and invertebrates, you can trust us with all your pet needs. Our extensive knowledge ensures you get the best advice and care for your beloved pets. Specialist Team: Our dedicated team of specialists is not only knowledgeable but also enthusiastic about reptiles. They are always ready to share their love for these amazing creatures with you, providing insights and answering any questions you might have. In-House Breeding: We take pride in breeding many of our animals right in-store, ensuring they receive the best care from day one. This allows us to provide you with healthy and well-cared-for pets that are a joy to bring home. Variety of Species: Discover a wide range of reptiles, amphibians, and invertebrates available in-store, each species more captivating than the last. Whether you’re a seasoned reptile enthusiast or a curious beginner, our diverse selection will surely fascinate you. Comprehensive Services: From boarding to nail clipping, we offer a range of services to keep your pets healthy and happy. Come visit us and experience the Evolution Reptiles difference! We look forward to welcoming you and sharing our passion for reptiles with each and every visitor.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

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4.7

All reviews

(228)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

I always give 5 stars to Evolution…

I always give 5 stars to Evolution Reptiles as this is a 5 star shop the owners are amazing and the staff are great always helpful and knowledgeable

August 14, 2024
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Reply from Evolution Reptiles

Hi Phillip, thank you for the lovely review it means a lot to us. We hope to see you soon :)

Rated 5 out of 5 stars

Great service the pack of locust I…

Great service the pack of locust I ordered arrived promptly in a in good condition well packaged. Would highly recommend evolution reptiles both for in store and web orders. Very knowledgeable staff.

August 6, 2024
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Reply from Evolution Reptiles

Thank you for shopping with us in store and online!

Rated 5 out of 5 stars

Good worms

Good worms, sling loved them

August 7, 2024
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Reply from Evolution Reptiles

That's good to hear, thank you for the review!

Rated 5 out of 5 stars

They do what it says on the tin

Superb service Decently priced products and ideal for buying frozen mice in bulk.(3rd time I have used them)
Order before noon Mon to Thurs and the product arrives the next day well packaged in a polystyrene container with dry ice keeping the product frozen.
Will happily use Evolution Reptiles again and would recommend them to anyone

July 23, 2024
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Reply from Evolution Reptiles

Hi Stu, thank you so much for your lovely review and we are very happy that you are pleased with the service provided. We look forward to welcoming you back in the future :)

Rated 4 out of 5 stars

The book came the following day

The book came the following day, but was very slightly damaged on one corner as not sufficiently wrapped - but overall I am satisfied, thank you.

July 19, 2024
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Reply from Evolution Reptiles

Hi Julian, sorry to hear the book was damaged on arrival. Are you able to send some photos to the email info@evolutionreptiles.co.uk

Rated 5 out of 5 stars

The product arrived promptly and in…

The product arrived promptly and in good condition, however the packaging was badly damaged in one corner, but was still frozen inside.

There was some confusion over the order, caused by my browser, I had placed the order twice, they contacted me, to ask if I really wanted it twice, and removed the second order.

Very good service.

July 8, 2024
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Reply from Evolution Reptiles

Thank you so much for your great review!

Rated 4 out of 5 stars

I wasn't expecting the worms to be in a…

I wasn't expecting the worms to be in a big sack! I had to decant them into take-away boxes.

June 25, 2024
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Reply from Evolution Reptiles

Hi Sally thank you for leaving a four star review, we appreciate this. we do have a description on the livefood pages that specify they will arrive in a woven bag over the weight of a pre pack (40g). Sorry to here this was a little difficult for you but please let us know if you need any help with this in the future.

Rated 5 out of 5 stars

Fantastic little shop

Fantastic little shop, the lady who helped me was very knowledgeable and gave some good advice, unfortunately I was only passing through so it's not my local store. Nevertheless the less I spend some money and left happy.

June 22, 2024
Unprompted review
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Reply from Evolution Reptiles

Hi Ross, thank you so much for the lovely review we'll pass on the good feedback to Taylor. If you ever find yourself back in oxfordshire please do pop in we'd love to see you again!

Rated 5 out of 5 stars

Salad always fresh

Salad always fresh! Lots of variety! A must have during the warmer months! Get yours whilst available! Sulcata loves it!

June 14, 2024
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Reply from Evolution Reptiles

Thank you for your review, I am please to hear that your tortoise enjoys Pete's Herbivore Salad

Rated 5 out of 5 stars

Customer service and animal accommodation

Staff at Evolution Reptiles are absolutely amazing, super friendly, informative and very good to their customers. The shop has a variety of animals and all the correct equipment needed to accommodate the animals. My experience at the shop has been nothing but incredible. Nicole, Taylor and Pete are lovely people with kind hearts that have a passion for what they do. They are all very hard working people that go out of their way to help others resulting in incredible customer service.

June 7, 2024
Unprompted review
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Reply from Evolution Reptiles

Thank you Sidrah, I hope we see you again soon!

Rated 2 out of 5 stars

Silkworms were all dead bar 2 on…

Silkworms were all dead bar 2 on arrival and the crickets didn't last much longer

June 5, 2024
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Reply from Evolution Reptiles

Hi Lisa, Sorry to hear the bugs you recieved weren't up to standard. Are you able to send an email to info@evolutionreptiles.co.uk so we can look in to this for you?

Rated 5 out of 5 stars

Evolution Reptiles are OUTSTANDING humans!

Evolution Reptiles are outstanding. I'm a single dad who knows nothing about reptiles - with a 10 year old daughter who wanted a Gecko. Of course, now we have one!

The team spent serious amounts of time on the phone helping me understand what caring for a Gecko would involve (and vetting me I later realised - they are very strict on letting their animals go only to good homes).

They helped us buy all the right kit - without ever taking advantage of our ignorance - and now we buy our live food from their excellent website every fortnight which always arrives promptly and with the critters in superb health. Never a dead bug, even after the transportation.

We travel a LONG way to go only to Evolution Reptiles and highly recommend them. You will be in safe hands.

June 12, 2024
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Reply from Evolution Reptiles

Hi Jim, thank you so much for the lovely review. I will pass on the great feedback to the team. We look forward to welcoming you back in store if you're ever in this direction again.

Rated 1 out of 5 stars

Unfortunately not good company.

Unfortunately, there is no contact in case of problems with animals after purchase, they hide their heads in the sand and pretend that they do not exist. Only money is the most important thing.

May 15, 2024
Unprompted review
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Reply from Evolution Reptiles

Hi SS, Sorry you feel this way. Could you please email info@evolutionreptiles.co.uk the details to me so I can look into this?

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