Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... See more
Company replied
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Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... See more
Company replied
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... See more
Company replied
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... See more
Company replied
Company details
- Pension Fund
- Business to Business Service
- Financial Institution
- Investment Service
- Pension Office
- Retirement Scheme Provider
About Evolve Pensions
Written by the company
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Contact info
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, United Kingdom
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
Poor
395 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
1 month after my funds were to be in my…
1 month after my funds were to be in my account its still not in.
September 1, 2022
Reply from Evolve Pensions
Hello Geoffrey,
We're sorry to see you are having difficulties with payment. Our Administration Team are looking into this for you and you should receive a response as soon as they have further information for you.
Thank you
Quick answer
I have received a quick and helpful answer when I needed and asked for it.
September 15, 2022
Reply from Evolve Pensions
Hello Nina,
We're pleased to hear you're happy with our service.
Thank you for our 5 star review.
I have had no information a
I have had no information about my pension an this is the first time I am aware of the name. I would like someone to contact me and involve me in my pension
September 20, 2022
Reply from Evolve Pensions
Hello Fiona,
We hold your details as an Employer of yours enrolled you into a workplace pension scheme. If you would like further information about this, please email our Administration Team at info@evolvepensions.co.uk. We apologise for any inconvenience caused. Thank you
not enough comunicating with client
September 20, 2022
Reply from Evolve Pensions
Hello Tomas,
We're sorry to hear you you're not satisfied with our communication. We take all feedback onboard and always reviewing how we can improve our members experience.
Thank you.
Didn’t receive the confirmation email
Didn’t receive the confirmation email, so never managed to log in.
September 8, 2022
Reply from Evolve Pensions
Hello Simon,
We're sorry to hear you have been unable to log in to your evoLink account. You should be able to register using the email we have on file for you. If you are unable to register, or have forgotten your password, please email info@evolvepensions.co.uk and our Adminstration Team can look into this for you.
Thank you
Reply from Evolve Pensions
Hello Youcef,
We're pleased to hear you're happy with our services.
Thank you for our review.
I cant get into my pension i cant…
I cant get into my pension i cant change address or nothing
September 19, 2022
Reply from Evolve Pensions
Hello Jen,
We're sorry to hear to hear you're having difficulties accessing your pensions. Please contact us and we'll be able to assist you further. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. Our emails currently have a 10-working-day response time. Thank you
Correct the surname
Hello.
I gave 2 stars because you didn't change my surname for years. Maybe now you can change it.
Lukasz STOJEK
September 19, 2022
Reply from Evolve Pensions
Hello Lukasz,
We're sorry to hear we hold your surname incorrectly on our records. In order for us to correct it please could you email info@evolvepensions.co.uk and we will look into this for you.
Thank you
I am still awaiting for a response to…
I am still awaiting for a response to my request. I also wrote a reminder a few days ago but still no response. So not overly impressed to be honest.
Further to your response. I did as you suggested and emailed directly, to which i have received no response. My initial e- mail was 10th Sept. I have now sent 3 e-mails and had no communication. You did suggest that i might hear something on the 3rd October but that wasn`t the case. Can you suggest how we might get in touch with this company? Regards
September 10, 2022
Reply from Evolve Pensions
Hello Jacqueline,
We're sorry that you are disappointed in our service. Unfortunately our records only show an email received on 16/09. Based on our 10 working-day SLA you can expect to receive a response on 03/10.
If you believe this to be incorrect please email info@evolvepensions.co.uk and we can look into why we have not received anything else from yourself.
Thank you
04/10 Hello Jacqueline,
We apologise for the delay in our response to you. We can confirm you should receive something today. We apologise for the inconvenience caused.
Many Thanks
It's OK a bit hard waiting on pass…
It's OK a bit hard waiting on pass numbers and trying to put them in most time it says didn't work
September 11, 2022
Reply from Evolve Pensions
Hello Robert,
Thank you for our review. Should you need any assistance accessing our services please contact us. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk.
I sent a query via email and have yet…
I sent a query via email and have yet to receive a response.
September 8, 2022
Reply from Evolve Pensions
Hello Karl,
We're sorry to see you are dissatisfied with response times. Our Administration team currently have a 10-working day response time for all enquiries. As we received your email on Sunday, and yesterday was a bank holiday, you can expect to receive a response by 04/10.
Thank you
very good the lady i spoke to was very…
very good the lady i spoke to was very good she helped me a lot and talked me through what i needed to do thank you fore that.
September 5, 2022
Reply from Evolve Pensions
Hello Andrew,
We're pleased to hear you're happy with our service.
Thank you for our 5 star review.
My pension.
Absolutely brilliant service and a highly recommended pension company. Thank you.
September 16, 2022
Reply from Evolve Pensions
Hello,
We're pleased to hear you're happy with our service.
Thank you for our 5 star review.
Reply from Evolve Pensions
Hello Eileen,
We're pleased to hear you have found our portal easy to use and navigate.
Thank you for our review.
Difficulty to Register
On initial registration 1/07/2022, I experienced some difficulty to register. I contacted "Evolve Pensions Administration", and had it sorted the same day.
July 1, 2022
Reply from Evolve Pensions
Hello Willem,
We're pleased to hear we were able to assist with the difficulties you had when registering and all was resolved promptly.
Thank you for our 5 star review.
Reply from Evolve Pensions
Hello Martin,
We're pleased to hear you're happy with our online portal.
Thank you for our review.
Getting responses is very slow
Getting responses is very slow
Bad trouble loggin in
Finding information not easy
January 25, 2022
Reply from Evolve Pensions
Hello Andrew,
We're sorry to hear you're not satisfied with our services. We take all feedback onboard and are always reviewing ways we can improve our members experience. If you are still having difficulties please contact us, our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. Our emails currently have a 10-working-day response time.
Thank you for our review.
Terrible customer service.
Terrible customer service. Either don’t reply to correspondence or take forever to reply. When they do it is with useless information which only serves to put you at the end of the admin queue again. So glad I gave transferred out - unfortunately my new employer uses them so will have to go through the terrible experience again
September 16, 2022
Reply from Evolve Pensions
Hello Kerry,
We're sorry to hear you're not satisfied with our services. We take all feedback onboard and we're always reviewing ways we can improve our members experience. Our emails currently have a 10-working-day response time.
Poor pension management
Feel managing of pension is poor and to change plan and charge more is not appropriate
September 16, 2022
Reply from Evolve Pensions
Hello John,
We're sorry to see you are not satisfied with the performance of your Retirement Savings. Our Trustee has determined that the funds chosen by your previous scheme are no longer performing in your best interest and have therefore made the decision to move you to a different fund. Increasing charges is not a decision taken lightly, but in this case is set by the Investment Manager. We take all feedback on board and will pass this on to the relevant individuals.
If you require any further information on this change please email info@evolvepensions.co.uk
Thank you
Reply from Evolve Pensions
Hello Robert,
We're sorry that you are not satisfied with the performance of your Retirement Savings. When appropriate we release information regarding performance but if you would like specific information regarding your Retirement Savings our Administration Team should be able to help.
Thank you
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