Awful company there is nothing good to say about my experience with evolve. To transfer money out was a long drawn out horrendous experience which ended in them having a problem and couldn’t pay out o... See more
Company replied
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See what reviewers are saying
Main issue is customer services, who respond in 10 days to requests. Yes, 10 days. They do state that is their response time but seems an extremely long time to get a simple answer. They don’t seem to... See more
Company replied
It took me months or chasing to get my pension transferred. There is no customer support number and everything done through emails which take weeks to respond. I had to resort to sending almost da... See more
Company replied
Utterly terrible. First of all, they don't have real time investment performance reporting so you've no idea if your pension pot is growing or not. Then, contacting support is a total nightmare: it ta... See more
Company replied
Company details
- Pension Fund
- Business to Business Service
- Financial Institution
- Investment Service
- Pension Office
- Retirement Scheme Provider
About Evolve Pensions
Written by the company
Evolve is a leading provider in workplace pensions services putting people at the centre of everything it does. We specialise in providing the core services essential to the successful running of a pension scheme including administration, consultancy, and secretariat services.
Operating since 1988, Evolve’s offering to the workplace pensions market, Crystal, has been authorised by The Pensions Regulator as a Master Trust since 2019.
Contact info
Unit 2, White Oak Square, BR8 7AG, Swanley, Kent, United Kingdom
- 01322 661679
- info@evolvepensions.co.uk
- evolvepensions.co.uk
2.4
Poor
395 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Access
I can never find any email informing of how to access this particular pension plan
September 7, 2022
Reply from Evolve Pensions
Hello Martin,
The best way to see the value of your Retirement Savings, update your details, and investments or complete any other action is through evoLink evolink.evolvepensions.co.uk. You can register for evoLink using the email address we hold on file for you.
If you are struggling to register, have forgotten your password, or have any specific questions, please contact our Administration Team at info@evolvepensions.co.uk.
Thank You
Not at all responding
September 7, 2022
Reply from Evolve Pensions
Hello Gowtham,
We're sorry to hear you have had difficulty contacting our Administration Team. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk. Our emails currently have a 10-working-day response time.
Thank you
Easy to use
Very easy to use,I'm been very impressed how easy it was to find everything on the app thanks.
September 7, 2022
Reply from Evolve Pensions
Hello Anita,
Thank you for our 5 stars.
We're pleased to hear you have been impressed by how easy it is to find everything you need to.
Too difficult to use this platform and…
Too difficult to use this platform and no customer service
July 3, 2022
Reply from Evolve Pensions
Hello Shailesh,
We're sorry to hear you have had difficulty using our platform and contacting customer service. Our phonelines are open Monday-Friday 9am-5pm, you can email our Administration Team at info@evolvepensions.co.uk where our team will be able to assist you.
Thank you
Helpful and easy to follow
September 6, 2022
Reply from Evolve Pensions
Hello Mr Palmer,
Thank you for our 5 stars.
We're pleased to hear you find our services helpful and easy to follow.
Great investment for the future
September 6, 2022
Reply from Evolve Pensions
Hello Peter,
Thank you for our 5 stars.
We're pleased to hear you're happy with our service.
Excellent Service
I received assistance and an answer to my query very quickly. Updated statements are easy to read.
September 6, 2022
Reply from Evolve Pensions
Hello Beverley,
Thank you for our 5 stars.
We're pleased to hear you're happy with our service and find the statements easy to read.
I'm struggling on finding how to…
I'm struggling on finding how to transfer my pension onto another
September 6, 2022
Reply from Evolve Pensions
Hello Alan,
You can request a Transfer Quote through evoLink evolink.evolvepensions.co.uk. You can register for evoLink using the email address we hold on file for you.
If you are struggling to register, have forgotten your password, or have any specific questions, please contact our Administration Team at info@evolvepensions.co.uk.
They will also be able to prepare a transfer quote should you prefer to do it this way.
Thank you
Reply from Evolve Pensions
Hello Ryan,
We're sorry to hear you have found our processes complicated and the support to be unhelpful. Our phonelines are open Monday-Friday 9am-5pm. You can email our Administration Team at info@evolvepensions.co.uk.
Thank you
Good service
September 6, 2022
Reply from Evolve Pensions
Hello David,
We're pleased to hear you're happy with our service.
Thank you for our 5 stars.
Can not access account
September 6, 2022
Reply from Evolve Pensions
Hello Gerald,
We're sorry to hear you have had difficulty accessing your account. Our phonelines are open Monday-Friday 9am-5pm, you can email our Administration Team at info@evolvepensions.co.uk where a member of the team will be able to assit you.
Thank you
" READY TO LISTEN AND ALWAYS AVAILABLE…
" READY TO LISTEN AND ALWAYS AVAILABLE TO ASSIST ALL DONE WITH A SMILE 😃. "....
September 6, 2022
Reply from Evolve Pensions
Hello Anthony,
We're pleased to hear you're happy with our customer service.
Thank you for our 5 stars.
Evolve Pensions has worked for me.
Evolve Pensions has worked for me because they create tailored plans to suit individual needs and requirements. When the plan matures it enables the person to live a life they have been looking forward to.
September 6, 2022
Reply from Evolve Pensions
Hello Bernard,
We're pleased to hear you are happy with our services.
Thank you for our 5 stars.
I had pensions contributions with…
I had pensions contributions with Evolve Pensions whilst working with an employer that uses them. I left the employer a long time ago but Evolve Pensions wouldn't transfer my Pensions to my private Pensions. They're so complicated and have very poor customer service.
October 4, 2021
Reply from Evolve Pensions
Hello,
We're sorry that you are disatisfied with the service you have received. Unfortunately as we are a workplace pension provider we required confirmation from your Employer that you had left which we did not receive from them when you left. However we can see now that we have received that data that you have been able to progress your transfer.
If you have any further questions please contact us at info@evolvepensions.co.uk
Spam emails
I don't know this company but they are spamming my emails for a review so here you go.
September 6, 2022
Reply from Evolve Pensions
Hello Tom,
We hold your details as an Employer of yours enrolled you into a workplace pension scheme. If you would like further information about this, please email our Administration Team at info@evolvepensions.co.uk. We apologise for any inconvenience caused.
Thank you
I have never been able to logon!
September 5, 2022
Reply from Evolve Pensions
Hello Fiona,
We're sorry to hear you have had difficulty accessing your evoLink account. If you could email info@evolvepensions.co.uk with your Name, NI number and Date of Birth and our Administration Team will be able to assist you with logging in.
Thank you
Web site easy to use and information…
Web site easy to use and information informative
September 5, 2022
Reply from Evolve Pensions
Hello Alan,
Thank you for our 5 star review, we're pleased to hear you find our website easy to use and informative.
Thank you!
Evolve Pensions data fail.
Evolve contacted me by post around March 2021 stating they were missing me and could log into their new online service. Tried their recommended methods QE code Fail, return of postal response form fail.
Do not recognise email or password try again, the perpetual nonsense begins, this account is locked.The online system is useless.
As a data subject I was asked by a data handler Evolve Pensions to post and leave personal information on recorded systems that were ignored for well over a year. Leave your details and we will contact you fail. This happened on several occasions while constantly being ignored and told to us a non functional online system.
January 7, 2022
Reply from Evolve Pensions
Hello Ian,
Thank you for your review. We're sorry to hear you have not been satisfied with the service you have received thus far.
We can assure you that your data has been handled with the utmost care and sensitivity in line with GDPR requirements.
We're sorry to hear you have had difficulty accessing your evoLink account. If you could email info@evolvepensions.co.uk with your Name, NI number and Date of Birth, our Administration Team will be able to assist you with logging in.
Thank you!
All good kept up to date thank you
September 4, 2022
Reply from Evolve Pensions
Hello Jeff,
We're pleased to see that you feel you have been kept up to date.
Thank you for our five star review.
Truth
There should be more information sent hue Michael we have in our pension , where it is being invested and what are future could hold with our pension
September 4, 2022
Reply from Evolve Pensions
Hello David,
Thank you for your review. Much of this information can be found on evoLink or in the factsheets of the fund you are invested in. Our calculator on evoLink can help you plan what your Retirement Savings might look like in the future.
You can register for evoLink evolink.evolvepensions.co.uk using the email address we hold on file for you. If you have previously registered and are having difficulty accessing evoLink please contact our Administration Team at info@evolvepensions.co.uk and they will be happy to help.
Thank you
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