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Evolvepsychology Reviews 

198
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, professional, and understanding during sensitive assessments. Many people find the overall process smooth and well-organized, with clear guidance and helpful support from dedicated coordinators. Consumers note that appointments are handled with great care and empathy, making families feel entirely safe. However, some people mentioned experiencing frustrating delays and poor communication regarding long appointment timeframes. A few other people also felt that getting in touch via email or phone was extremely difficult when trying to chase updates. Reviewers also noted that missing paperwork or slow responses caused additional stress during an already challenging time.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, kind, and professional during assessments. Reviewers... See more

Service

Clients share ambiguous opinions on service, with many praising the polite coordinators, thorough... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as while many reviewers praised... See more

Response time

Reviewers highlight ambiguous aspects of response time, with some consumers experiencing extreme delays,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that friendly professionals make them... See more

Reviews shaping this summary

Rated 4 out of 5 stars

RTC is quicker than the NHS who are now going down the route of Needs Led assessment before an assessment can be offered. Waited around 18 months for a combined assessment which is good given waiti... See more

Company replied

Rated 5 out of 5 stars

Unfortunately with Miss communication and not having clear instruction and directions we had a rough start but after over coming speed bumps we had an amazing experience. We were heard supported and t... See more

Company replied

Rated 5 out of 5 stars

I am so grateful for all their help at Evolve. First assessment was at Exeter and all staff were so welcoming and assuring, which put me at ease. The other assessment and outcome were done by a very l... See more

Company replied

Rated 5 out of 5 stars

Great experience with Evolve for combined assessment. The whole team has been fantastic from start to finish! Very thorough and professional throughout. I just want to say Lauren Britcher is a c... See more

Company replied


Company details

  1. Psychologist

About Evolvepsychology

Written by the company

Evolve Psychology

At Evolve Psychology we specialise in high-quality ADHD, autism, combined AuDHD and dyslexia assessments for children and adults. Our experienced clinicians take time to understand each person’s unique needs, providing a supportive and compassionate experience from first contact to final report.

Why choose us

Founded in 2014 by Dr Laura Powling, Evolve was built on a clear vision: deliver expert, evidence-based assessments with empathy, care and attention to detail. We lead the way in neurodevelopmental assessments and provide trusted expert witness services for families, schools, employers and legal professionals across the UK.

Our services

  • ADHD assessment (children 6+ and adults)
  • Autism assessments (all ages)
  • Dyslexia assessments (8+ and adults)
  • Dyscalculia assessments (8+ and adults)
  • Intellectual disability assessments
  • Expert witness services

How you can access our services

You can choose Evolve via NHS Right to Choose or through our private assessment pathway. Whichever you select, our friendly team ensures every step of your journey is clear, comfortable and professional.

Evolve Psychology — specialist assessments that give clarity, practical recommendations and confidence to move forward.


Contact info

3.9

Great

TrustScore 4 out of 5

198 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(198)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, the lady who assessed my daughter was fantastic with her came out to greet us and immediately got down to my daughters level introduced herself my daughter who was extremely nervous holding my hand tightly I felt her instantly relax, the lady who I had the video call with was very understanding and empathic, both ladies were incredibly knowledgeable in their areas, I was expecting a 2 year wait for assessment but 6 months in got a call for the assessment, the lady said I would hear back in 4-6 weeks a week later I had an email to say the decision has been made and that a week later I’d have a video call with the conclusion on my daughters assessment, they offer lots of support and guidance great service will definitely recommend thankyou evolve

April 7, 2025
Unprompted review
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Reply from Evolvepsychology

Hi, thank you for leaving such a positive review. We'll be sure to pass it on to our team, and are so pleased your daughter had a good experience with Evolve.

Rated 5 out of 5 stars

Such a great experience

Such a great experience, evolve have been fantastic with my son, they made us feel calm and welcomed on our assessment. Hannah was amazing my son felt relaxed in her presence and was able to be himself. They are quick to answer any questions and offer support even after a diagnosis is made.

February 7, 2025
Unprompted review
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Reply from Evolvepsychology

Hi, thank you for your review! We'll be sure to pass the good feedback onto our team.

Rated 5 out of 5 stars

What an outstanding service this…

What an outstanding service this company provides. Recently had a diagnosis for my son from start to finish we’ve had nothing but support and compassion shown. Kirsty has to be the most down to earth, empathetic person I’ve ever spoke too, she really is someone who just ‘gets it’. We travelled 5 hours down south to Exeter for our assessment and again the staff were just great, so patient.
Would definitely recommend evolve too others in the same position!

May 6, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Courtney, thank you for your review and kind words. We're glad we could offer you and your family a positive experience with Evolve, and your long journey was worth it!

Rated 5 out of 5 stars

We went through right to choose to…

We went through right to choose to evolve for my son's autism diagnosis. Excellent service would highly recommend this clinic. Very understanding caring staff.

April 21, 2025
Unprompted review
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Reply from Evolvepsychology

Hi, thank you for your review and kind words. We're glad we could offer you and your family a positive experience with Evolve.

Rated 5 out of 5 stars

We were very impressed with Evolve

We were very impressed with Evolve. My daughter had an assessment for Autism. Carl was very patient and kind with her . I appreciated Shabeena's understanding and professionalism during the assessment and afterwards offering advice and support . Highly recommend

April 7, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Sara, thank you for your review and kind words. We're glad we could offer you and your family a positive experience with Evolve.

Rated 5 out of 5 stars

We went with evolve through the right…

We went with evolve through the right to choose pathway. I have been so impressed with how quickly we have been seen and the genuine empathetic and compassionate staff from the bookings team to the healthcare professionals who saw our young daughter. Thank you all.

March 20, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Catherine, thank you for your review and kind words. We're glad we could offer you and your family a positive experience with Evolve.

Rated 5 out of 5 stars

Excellant service

I was really impressed with Evolve, we were referred by our GP using the Right to Choose for my daughter to be assessed for ADHD. They were really good with my daughter and us as parents offering support. The psychologist was friendly, informative and answered any questions we had.

January 22, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Sian,

We're so pleased we could offer you such a positive experience, thank you for your review! Evolve

Rated 5 out of 5 stars

Excellent thorough service

I had heard good things about Evolve before I got referred, and the service I experienced was excellent. The communication with parents and my child was great- timely and clear. They also let you know what to expect at every stage so that expectations are clear.
The practitioners were friendly, patient and thorough. Rebecca was in charge of our case, and I can't thank her enough for the support and care. She took a detailed history, explained what will happen next and related well with my child. All these were done in a timely manner as well, and appointments kept to time. The venue for the face to face appointment was user friendly- good location, child friendly rooms, private waiting area for parents with clean facilities.
We were given advice on how to support my son going forwards. I will recommend this service to anyone who wants excellent quality care.

April 22, 2025
Unprompted review
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Reply from Evolvepsychology

Hi, we really appreciate your kind feedback and will be sure to let Rebecca and her team know how you found your experience with Evolve. Thank you - Evolve

Rated 5 out of 5 stars

Evolve has been fantastic

Evolve has been fantastic from start to finish. My four children have been assessed and I can’t recommend them enough. I appreciate their in depth care to come out with the correct diagnosis.

Thank you Evolve for being so amazing and seeing all our children’s wonderful strengths.

April 21, 2025
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Reply from Evolvepsychology

Thank you Sara for your kind words! We are really pleased we could offer you such a positive experience for all four of your children.

Rated 5 out of 5 stars

Evolve team was absolutely amazing

The Evolve team was absolutely fantastic—thoughtful, thorough, and genuinely caring. We had undergone a previous assessment with another company and were concerned with how that process was handled, but Evolve was the complete opposite. They ensured they had all the necessary information to make a well-considered assessment and proactively sought additional details when needed. They were careful and deliberate in making decisions based on facts, which gave us a lot of confidence in their recommendations.

November 21, 2024
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Reply from Evolvepsychology

Hi Natasha,

Thank you very much for leaving such a lovely review. We're glad we could offer you a great service and you had a good experience!

Thanks
Evolve

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. My child and I felt very supported throughout the whole process with Evolve and all of the staff were so kind and informative at every stage. Highly recommend

September 27, 2024
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Reply from Evolvepsychology

Hi Daniella,

Thank you for leaving your review, we're so pleased you had a good experience with us here at Evolve!

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, really made Joshua feel so at ease. Really professional and worked with empathy. Thank you so much for providing us with a stress free experience

February 18, 2025
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Reply from Evolvepsychology

Hi Natalie,
Thank you for taking the time to leave us a review, we're pleased to have been able to offer you such a positive experience.

Rated 5 out of 5 stars

Absolutely amazing experience we have…

Absolutely amazing experience we have been waiting year with Cahms until our gp suggested the right to choose option less than a year and my 11 year old is now diagnosed.
The process was so easy I’d definitely recommend evolve

February 10, 2025
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Reply from Evolvepsychology

Hi Kimberley,
Thank you for taking the time to leave us a review, we're pleased to have been able to offer you such a positive experience and to hear the process was easy for you.

Rated 5 out of 5 stars

Brilliant

Brilliant, thorough, friendly honest services. The therapist we had a joy to get to know made us feel welcome, friendly and made our visit very personal.
Highly recommend Evolve Services.
We traveled to Huddersfield all the way from Oxfordshire. Definitely worth it.
P.S. the cafe next door (George's?) makes food out of this world!

November 18, 2024
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Reply from Evolvepsychology

Hi Katka,

Thank you for taking the time to leave us a review, we're pleased to have been able to offer you such a positive experience and that you enjoyed the food at George's!

Rated 5 out of 5 stars

Evolve were great to deal with

Evolve were great to deal with, was a little wait of a year after forms had been completed before we got an assessment but that’s understandable. Once we got an assessment the team were great with my son and myself very patient and understanding. We have had our feedback appointment and now awaiting our report. We were kept well informed along the way on where we were with the process.

March 26, 2025
Unprompted review
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Reply from Evolvepsychology

Hi Victoria,

Thank you for taking the time to leave us a review, we're pleased to have been able to offer you such a positive experience and thank you for being understanding about the waiting times.

Rated 5 out of 5 stars

Abigails journey

Mine and my husband experience with Evolve has been fantastic from beginning to the end. We have met some lovely people in person and on zoom. The spent time with our daughter getting to know her and understand her better getting the best outcome for her. We would definitely recommend

February 7, 2025
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Reply from Evolvepsychology

Hi,
Thank you for taking the time to leave us a review, we're pleased to have been able to offer you such a positive and personal experience.

Rated 5 out of 5 stars

Very professional and thorough service…

Very professional and thorough service whilst also been empathetic and supportive. I highly recommend Evolve psychology.

January 7, 2025
Evolvepsychology logo

Reply from Evolvepsychology

Hi Angela,
Thank you for taking the time to leave us a review, we're pleased to have been able to offer you such a positive and professional experience.

Rated 5 out of 5 stars

Company was great from start to finish

Company was great from start to finish, professional and compassionate, worked to timelines and delivered all expectations.

December 29, 2024
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Reply from Evolvepsychology

Hi Steph,
Thank you for taking the time to leave us a review, we're pleased to have been able to offer you such a positive and professional experience.

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