Evorola Reviews 

75
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

It’s a very comfortable belt and fits well, I have only tried it on but I can see it being helpful It does take a while to come but I messaged the company and they reassured me in a quick email resp... See more

Rated 3 out of 5 stars

The product was delivered in reasonable time and what little use I have had it would appear to have some benefit. What was disappointing was that it arrived in a plain unbranded bag with no instructio... See more

Rated 5 out of 5 stars

Best back brace that I have ever brought, helps my psyatica pain, it helps keep me upright with the metal plates and is comfortable, customer service was excellent as I ordered the wrong size and they... See more

Rated 1 out of 5 stars

I send a e-mail to your co.for return the belt I was too small you answer that you would exchange it for a larger size Isend it back to 1070 montgomery Rd altamonte FL 32714 on 12/16/2024 you refused... See more

Company details

Written by the company

Welcome to Evorola! We're here to deliver you the highest quality health products. We specialise in providing the most effective pain relief solutions that aim not only to alleviate your discomfort but also to enrich your quality of life. Born in the United Kingdom, Evorola has now expanded its operations globally. We adamantly believe that effective pain relief should be accessible to everyone regardless of where you live, and it's our mission to provide it. At Evorola, we care deeply about your experience. Customer satisfaction is absolutely paramount to us, so we love to hear what you think! We'll always do our utmost to ensure every interaction with us leaves you satisfied. When you're happy, we're happy.


Contact info

4.1

Great

TrustScore 4 out of 5

75 reviews

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4.1

All reviews

(75)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm satisfied

I'm satisfied, I can't say whether the warmth I've been feeling in my back for less than a week has helped, and I highly recommend it

October 27, 2024
Unprompted review
Rated 1 out of 5 stars

I have not received my order

I have not received my order. Last update was 14 October. I have sent 3 emails.
I am not happy and if this parcel does not arrive by 30 October I will be asking for my money back.
Linda Southall
Update. I have now received my parcel and very happy with the quality.

October 26, 2024
Unprompted review
Rated 3 out of 5 stars

great belt.........but

the belt has a great design, however i would order it one size smaller than the chart. The one i got a xxl does not tighten up enough to support the back. I now need to order another one a size smaller size. very frustrating.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

After having to wear my previous…

After having to wear my previous support belt which is bulky and cumbersome at times, my new trainer is a welcomed relief. It fits snug to my body and supports my spine in all the right places. I’m very satisfied with my new trainer.

October 3, 2024
Unprompted review
Evorola logo

Reply from Evorola

Hey Christe,

Thank you for taking the time to leave us a review. We're very pleased to hear that your Evorola Belt has met your expectations!

If you ever need any assistance in using your belt, please let us know, and we'll be happy to help.

Best wishes,
Evorola

Rated 1 out of 5 stars

Still awaiting for my order!!!

The item arrived 3 days after I’d wrote this but that didn’t changed the fact it was very very late in coming

September 30, 2024
Unprompted review
Evorola logo

Reply from Evorola

Hey Sergio,

Thank you for taking the time to leave us a review. Upon checking our records, we can see that your order was already delivered.

If you haven't received it or need assistance locating the package, please feel free to reach out, and we'll be happy to help.

Best wishes,
Evorola

Rated 2 out of 5 stars

Ordered extra large.they sent 3x..not…

Ordered extra large.they sent 3x..not happy.and it took extra long to arrive

August 23, 2024
Unprompted review
Evorola logo

Reply from Evorola

Hi Walter,

Thank you for sharing your feedback. We’re sorry to hear about your experience and the confusion regarding the size of the belt you received.

To clarify, our back support belts only go up to size 2XL, so it’s possible there was an error in the labeling or packaging. We would like to investigate this further to ensure you receive the correct size you ordered.

Could you please reach out to our customer service team at info@evorola.com with your order number? We’ll do our best to resolve this issue and arrange a replacement if necessary.

Best wishes,
Evorola

Rated 1 out of 5 stars

I purchased the knee brace hopefully to…

I purchased the knee brace hopefully to get me back snowboarding and back up some Munros pain free….. with the returns policy ringing in my ear. 2 months trial and if it doesn’t work or just uncomfortable you can send it back.
Used it once successfully up a Munro of 800 metres, took a photo of me with it on at the summit in the snow…however I tried another hill later without the brace and my knee felt good which showed to me that my knee was getting stronger and the brace wasn’t needed anymore. They wouldn’t take it back as I’ve used it!!!! Apparently they offer a return policy but you must use it!! It must be returned with tags on. The first thing I had to do to try it on in the house was remove the tags as they were wrapped round the straps???
Communication was excellent in the first instance with sales rep online basically convincing me to at least try it…. £70 later I have a brace I’ve worn once and no longer need. I should have read terms and conds better…. I mean…. why advertise for a returns policy when you can’t try it on in a real life trial, and if you do …. You can’t return it….
I’d like to add, the product itself is awesome , comfortable, light and give you lots of confidence for any weight bearing activities you do. I just didn’t need it anymore….
Annoying but if something is generally too good to be true…. Then it inevitably is.

February 29, 2024
Unprompted review
Rated 3 out of 5 stars

Good product but big delivery delay

I purchased Evorola’s back stretcher on 13/8/2023 and should have been delivered a few days later however, it actually took 2 weeks to deliver it!!
I messaged them regarding this issue and they apologised for the delay and asked me to track it via their tracking system but when I did it just said “item cannot be found”
When it eventually arrived it came well packaging but with no instructions on how to use it so I watched a video online to see how it’s used safely and that was how I found out how to use it correctly.
The item is good to use for people with back issues like myself for sciatica etc but it does takes a little while getting used to it so give yourself a few days of use and to carry on using it for pain relief.
Hope this review is helpful.

August 27, 2023
Unprompted review
Evorola logo

Reply from Evorola

Hi Ernest,

Thank you for taking the time to leave us a review. We're very pleased to hear you're satisfied with our back stretcher.

We sincerely apologise for the delivery delay and the tracking issue you encountered. We're working diligently to improve our systems for a better customer experience.

If you still require any assistance with using our back stretcher, you can check out the FAQs section on our product page. We have a step-by-step guide on how to use the product safely & effectively under the question 'how do I use it?'.

Your insights are incredibly valuable to us, and we'll certainly keep them in mind as we strive to improve. Thank you.

Best wishes,
Evorola

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