Evri Parcels Reviews 651

Terrible our local driver just never delivers he simple pretends to 3 times them the parcel is gone

Yet again drive leaves parcel in a common area, dose not bother knocking or ringing the bell. By the time I see the proof of delivery the parcel has gone.

This is happening on a regular basis now and must stop.

I am disabled and the driver has made me go to the main entrance before and then had a bad attitude and almost a week later to call about my complaint just an email saying I must be lying as the driver was nearby on GPS which for them seems proof of delivery when in fact the driver last time refused to give me because he could not scan the parcel.

Evri do not call after many attempts to contact them and pretend they did not do anything wrong.

Last time it went missing after driver refused to give to me and this time has no respect to knock or ring bell causing another loss Avoid or you might be sorry!

Still awaiting my parcel which evri said was to be delivered 2 days ago then had a message the following day saying it’s to be delivered that day never turned up and another message today to say it’s coming and it’s still not arrived 3 days wasted waiting in for a parcel that hasn’t arrived and I’ve requested a call back the last two days and am still waiting for that’s aswell , terrible customer service unfortunately it was ordered through Amazon prime so had no choice of courier but certainly would never recommend , definately needs a shake up of customer service and try replying to people not some automatic response sent in an email

Paid for next day delivery, didn’t arrive next day. The day after that it was meant to arrive 12-13:00, it’s now 14:00 and it’s still not arrived

Absolutely shocking

Yeah another one of my parcels not delivered. Been waiting since the 20th. Contacted the company they have said it was meant to be delivered. Contacted Evri no response H04Z7A0021841979 that is the number of the item I have written on another Evri website on here with the other parcel that's gone missing. I am unsure how this company can get away with saying parcels are out for delivery and don't arrive. This is 8 days later and I'm still waiting for a response and for my parcel that should have been delivered at 2:00 p.m.

Evri are without doubt the worst courier service known to humankind. I've changed delivery address to a local post office, because they couldn't manage to find my cottage, whereas never have issue with other couriers managing to find it!
But the dreaded glance at the Evri tracking page, stating its out for delivery, to Parcelshop, and date remains the same for days! Then the usual interaction with the 'Bot system' and the the icing on the cake, the Fake Clair comes to the rescue, with her offer I am going to make sure your parcel will be delivered later today!.... and then when you try and access their complaint system it doesn't recognise your tracking number, your name, or ParcelShop address. Absolutely diabolical company...AVOID

YET AGAIN I have had notification that parcel will be delivered that day......then did not turn up......no explanation as usual.
EVERY SINGLE TIME I have a parcel delivered by this company there is a problem.
Just a waste of time......

0 stars if I could. Been chasing a mobile phone all week ( june 2025 ), no replies or call backs. This is a £120 mobile phone purchased on ebay, when the seller told me he had used evri, my jaw dropped, I told my wife that id not see that phone arriving, and guess what, I was right, after waiting all week for a 2 day delivery, on the friday I ( buyer ) got a message on evri's website tracking explaining that my package has been ' damaged beyond repair ' and has been disposed of. How convenient ' disposed of ' . So there is no proof of this. BUYERS AND SELLER you have been warned ! they have not changed at all , only the name ' Hermes to Evri ' they are still messing around with sellers / buyers packages. This cowby firm need to be shut down.
I have nothing to say to you evri, ive said it all here, apologies don't cut it.

Missing parcel says out for delivery on 24/6 now 28/6 and still nothing its on the couriers van somewhere is a expensive item but Evri keep making excuses not to find it promise delivery by 10am what a joke I asked for a call back and still nothing Claire who is dealing with this send automated email after email total rubbish company name change from Hermes to Evri ( evri parcel lost )

Rubbish company. Never deliver on time

I've got CCTV footage to prove Evri delivery drivers are crooks . Does anyone from Evri want me to upload the footage?

Terrible !! We are chasing 2 vinted parcels they have lost. You have to wait a month to complain. They lost 2 chairs last year. In my opinion, they are either totally incompetent or all the drivers are on the take on an industrial basis.

Evri/Hermes have lost 2 out of 3 of my parcel deliveries in one week. Customer services can not be reached directly by phone, and when someone did respond it was with a totally different tracking number to the one l provided, and they did this twice. I will never understand why people use this company, or how they are still in business!!

Absolutely useless. Kept promising to deliver my John Lewis parcel then said they were unable to. This went on for three days then they returned it to John Lewis leaving me to sort out the problem. The email I received telling me this was addressed to someone else!

I have been waiting for a parcel that was stated on my tracking as being delivered on 18/6/2025 and still not received . On the website it says you can as chat bot to talk to an advisor …absolute lie it says on web site ring the number for customer service absolute lie you get through to a chat bot who says that your parcel is being investigated. I get emails to say they will call me the next day to up date me absolute lie. I can’t reply as it says the emails are not monitored. I went back to the company I bought from they said it’s in Evri hands!!
This was for my granddaughters birthday which has been and gone so someone tell me who I get my money back from ?
I am upset and disgusted this service and I am seriously considering small claims court.
I found the company secretary email but no reply …surprise surprise ….what are next steps when a chat bot doesn’t understand and there’s not a human any where available…..

This is my third review of this shocking company. I live in rural north Wales and have made several complaints about what is frankly an appalling service.

The Same courier, working for Evri, has now misplaced 10 parcels in the last three months. In fact, not a single parcel has made it to my house as each one has been replaced. This same courier somehow still has a five-star rating despite costing me hundreds of pounds in lost items.

I have reached out to Evri and have made tens of complaints and have not managed to get through to a single person on this issue. Today I could not believe, after three weeks of acclaimed 'escalation' of my issue that the company deemed the problem the fault of the seller and not themselves.

Evri knows my email, they know I am making complaints but have made no efforts to reach out to me. I simply cannot get through to the regional manager to discuss my concerns and now see no other option than to seek legal advice.

Absolutely terrible company.

Waste time,money and peace of mind.Never again!

useless ... useless ... useless

here we are again. despite evri telling me it will deliver today after my rant yesterday. a lady from customer service called claire if you believe that informed me that if it wasnt delivered the next day she would contact me the following day. next day i got update at 7.30 with an exact repeat of the mail the day before i have now given up so if you read this claire give up like me. its no wonder you are the worst courier company on gods earth

They really couldn't give a damn about you receiving you're items.Cant update options or leave reviews about bad service as they're app rejects postcodes so you can't resolve issues or leave a review Don't bother to contact them as No customer service response just email about how they're
going to report to supervisor (nonsense)..