I only received one item when i ordered 2 i have emailed regarding this problem however i’ve had no correspondence regarding this. I am very disappointed and will never order from this company again.
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Looking for Harry potter necklace. Was looking for a Harry potter necklace for my granddaughter for christmas. However a lot of sites were either more expensive or out of stock. Ordered on this... See more
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Company details
About Excellent Pick Ltd
Written by the company
Excellent Pick Ltd is a one stop destination to all your daily needs. Committed to deliver Innovation and Convenience to our customers.
We are an officially licensed retailer of licensed merchandise.
Besides sports (Liverpool FC, Tottenham Hotspur FC, Scotland, Newcastle United FC, West Ham United FC, etc) products, we also offer entertainment brand products such as films, TV, music, and many others.
Harry Potter, Friends, Spider-man, Star Wars, Super Mario, Assassins Creed, and many more are the top selling products from our Entertainment brand products.
Our lower price may surprise you compared to our competitors. In fact, we constantly research the market to find the most popular selling products. At the same time, we lower our profit margins to make them more affordable for our customers to buy.
Customer satisfaction is always our top priority. Unlike others, we offer free shipping for orders over £15, no sneaking in of hidden shipping charges when you are about to make a payment. You can find more information in our Shipping Policy/FAQ.
We have 6000+ unique products and it is the perfect and best place to buy your gifts.
Contact info
85 Great Portland Street, London, England, , London, United Kingdom
- 07369 285630
- support@excellentpick.co.uk
- excellentpick.co.uk
4.2
Great
216 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I only received one item when i ordered…
I only received one item when i ordered 2 i have emailed regarding this problem however i’ve had no correspondence regarding this. I am very disappointed and will never order from this company again.
January 8, 2026
Lovely product quick delivery
October 6, 2025
10/10 highly recommended I broke my…
10/10 highly recommended I broke my dads favourite mug 😱 then managed to muck up my order , an email and 24 hrs later I have a very happy father and all is well again , many thanks for an excellent shopping experience
August 27, 2025
Items arrived quickly but were sadly…
Items arrived quickly but were sadly damaged. I contacted the company who offered a refund or exchange. Sadly when I messaged back asking for replacement products things went silent.
August 21, 2025
Reply from Excellent Pick Ltd
Dear Customer,
I’m really sorry for the experience you’ve had. I replied to your email earlier today with an update, but it may have gone into your junk or spam folder, so please do check there as well.
One of the items you requested was unfortunately unavailable, so I’ve issued a refund for that. The other item is being processed and will be sent out on Monday as our warehouse is closed over the weekend.
I completely understand how disappointing this must have been for you, and I apologise for the delay in communication.
If there’s anything further I can do to make this right, please don’t hesitate to reach out directly.
Shipped to Canada and super quick all…
Shipped to Canada and super quick all things considered! Would order from again. Lanyards came in perfect condition. Super happy!
June 23, 2025
Inter Milan flag
-constant update
-product successfully delivered despite an
address issue (my bad)
-v satisfied w purchase
May 12, 2025
Very quick delivery and very happy with…
Very quick delivery and very happy with items.
April 23, 2025
Easy to usem
May 17, 2024
I can’t tell if they are good or bad…
I can’t tell if they are good or bad because the order never arrived
April 25, 2024
Unprompted review
Reply from Excellent Pick Ltd
We are truly sorry to hear about your recent experience and sincerely apologise for any inconvenience caused. We always strive to provide the best service possible, and it's disheartening to learn that we fell short of your expectations.
In situations like these, we encourage our customers to reach out to our dedicated support team at support@excellentpick.co.uk. They are trained to assist with various issues, including delivery concerns, and would have been more than happy to help resolve your issue promptly.
Please don't hesitate to contact our customer support team if you require any assistance or have further feedback to share. We are committed to ensuring your satisfaction and would appreciate the opportunity to make things right.
Excellent items prompt delivery
April 9, 2024
Address details too small and unable to read
Royal Mail emailed me to say my address details on package was small and not visible to read and I had to pay a postage fee to be able to receive package and arrived later than stated
March 28, 2024
Reply from Excellent Pick Ltd
Dear Customer,
We're sincerely sorry for the inconvenience caused by the unclear address details on your package. Had you contacted us, we would've gladly resolved the matter.
Your feedback is valuable, and we'll strive to improve our services. Please reach out if you need further assistance.
Reply from Excellent Pick Ltd
Thank you for your kind words! We're thrilled to hear that you're satisfied with both our product and pricing. Your satisfaction is our top priority, and we're committed to providing great value to our customers. If you have any questions or need further assistance, please don't hesitate to reach out.
Excellent quality
March 5, 2024
Reply from Excellent Pick Ltd
We're delighted to hear that you found our product to be of excellent quality! Providing top-notch products is our goal, and your satisfaction means a lot to us. If you have any further feedback or questions, feel free to let us know.
I ordered from the US and had no…
I ordered from the US and had no issues. It took a couple of weeks to receive but that was expected. Great birthday card, my son will be excited to receive.
February 8, 2024
Reply from Excellent Pick Ltd
Thank you for your order and for taking the time to share your feedback with us! We're glad to hear that your order from the US arrived without any issues. We apologize for the slight delay in delivery, but we're delighted to know that you found the birthday card to your satisfaction. We hope your son will be excited to receive it!
If you have any other occasions coming up or if there's anything else we can assist you with, please feel free to reach out. We're here to help!
Reply from Excellent Pick Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and that the delivery was fast. Your satisfaction is our priority, and we're delighted to have met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out.
Harry Potter Banner
I ordered a Harry Potter Banner from
Excellent Pick Ltd. The quality of the banner is amazing and delivery was really fast! Great company.
February 5, 2024
Reply from Excellent Pick Ltd
Thank you for the fantastic 5-star review! We're thrilled you loved the Harry Potter Banner and our speedy delivery. Your satisfaction is our priority, and we're grateful for your support. If you need anything else, just let us know.
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