Exclusive Airports Reviews 

66
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Jamal Shah or Jay Shah decided to bully me on the phone and began to threaten me with cancelling a car that was en route to pick up my elderly mother from the airport. He cancelled the car but then re... See more

Rated 1 out of 5 stars

I have been using them for around 6 years. However, they have become very greedy of late and outsource their taxi contract to unprofessional drivers. The taxi will be stinking of smoke everytime. We h... See more

Rated 1 out of 5 stars

Flawed company with poor customer service. Avoid. Allowed me to book a Saloon transfer for 2 golf bags online; when I phoned to confirm collection time, THEY realised that maybe 2 golf bags wouldn... See more

Company replied

Rated 1 out of 5 stars

Driver decided he had waited to long and left without informing me. Support line acknowledges it is the driver's fault but 1. can't find another driver and 2. can't process a refund and requested me t... See more

Company details

  1. Taxi Service

Information provided by various external sources

We specialise in airport transfer service. We can provide you with a chauffeur driven car to and from all major London airports. The airports include Heathrow, Gatwick, Stansted, Luton and City airport.!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

66 reviews

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1.3

All reviews

(66)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Used them for the first time to travel from Fulham to gatwick airport as prices quoted by many other providers were extortionate to say the least. Easy to book online and a very good rate of the journey is pre-paid. Driver was well on time and overall it was a positive experience. Good communication from the company in regards to the journey. Will definitely use them again.

July 3, 2015
Unprompted review
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Reply from Exclusive Airports

We are glad to hear that you had a positive experience with us. Thank you for your comments.

Rated 5 out of 5 stars

Brilliant service

Driver called us to say where he had parked ( was early )
Had a fabulous BMW to drive us to Gatwick with a friendly driver too

July 2, 2015
Unprompted review
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Reply from Exclusive Airports

Thank you for your feedback about the driver and service. We look forward to sustain your trust and business on all your upcoming journey`s with us.

Rated 5 out of 5 stars

Excellent!

We used this service twice while in England this past week, and they were just great. No problems whatsoever, on time, clean vehicles and good drivers. And the price was quite reasonable.

July 1, 2015
Unprompted review
Exclusive Airports logo

Reply from Exclusive Airports

Thank you for your positive comments. We are so glad to hear that you enjoyed the service.

Rated 5 out of 5 stars

Totally recommended!

It was a great service. Safe, comfortable and quick!

June 29, 2015
Unprompted review
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Reply from Exclusive Airports

Thank you for your review, we do take pride in catering to our customer needs the best way we can.

Rated 5 out of 5 stars

Very professional and friendly service

I have used Exclusive Airports for transfers to and from airports in London over several years and have always been very happy with both the booking process and drivers. The service is easy to book, professional and very reliable. I am happy to recommend the company.

June 25, 2015
Unprompted review
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Reply from Exclusive Airports

We truly appreciate your business and your continued trust in us and we look forward to serve you the same if not better in the near future.

Rated 5 out of 5 stars

Hazzle free and comfortable

Booked a taxi online at 0530 for international flight departing Heathrow at 1000. Read negative comments online somewhere else and was worried - even had a plan B. But everything turned out smooth, driver came in time and looked for me outside the hotel, driver courteous and taxi comfortable and clean. Will use again and will recommend.

April 28, 2015
Unprompted review
Rated 5 out of 5 stars

Good experience

I have been a faithful client of Exclusive Airports for the past two years. The service is very reliable and cars of good quality. No reason to change provider.

April 22, 2015
Unprompted review
Rated 5 out of 5 stars

Transport from heathrow to hotel

We would highly recommend exclusive airport service. Our driver was waiting for us when we arrived. He was well dressed, courteous and a good driver. The car was immaculate. We are very glad we chose this service. We will definitely use them again

April 19, 2015
Unprompted review
Rated 5 out of 5 stars

Heathrow to Central London: Prompt and comfortable

On a previous visit to London we to the Heathrow Express. On this visit our time was more valuable. And it was worth it to us. So much so on the way in to London that we quickly arranged for our return to Heathrow with Exclusive Airports.
On arrival at Heathrow our driver was precisely on time. My name was easily visible on his sign. Our bags were rolled to the car - only a five minute walk from the meeting spot. Then on to London. No long walk through the terminal to the train station. No need to go through Paddington to find a second trip to our hotel. and all the walking from the train to a cab or bus. We were at our hotel in a single shot.
Our return was equally efficient. The driver was at our hotel at exactly the time we requested. We were on our way to Terminal 3, right to our check in site.
Both drivers were neat and courteous. Both cars were comfortable and clean. We would definitely use Exclusive Airports again.

April 7, 2015
Unprompted review
Rated 5 out of 5 stars

excellent as always

I've been using exclusive airport pickup service for several times now, I can say I'm a very happy customer so far. the driver always arrive on time/early, the vehicle is always clean-sometimes I even get upgrade ;) recently my flight was re-scheduled last minute, I sent an email to the customer service, received reply within a few hours confirming the updated pick up time, very impressed.

highly recommended.

January 6, 2015
Unprompted review
Rated 5 out of 5 stars

5 star service

I was looking to book a cab from Gloucester Road, London to Strawberry Hill for a pick up at 01.00am when i came across Exclusive Airports. When I checked, I found they didnt just do the airports but, also other destinations. I also found that their prices were very competitive so, I then went ahead and made a booking. This came back with an immediate email confirmation. I also had some bags to take so rang them. They answered immediately and said that was fine. On the day of collection, they sent me an email just to reiterate the time and pick up. The car driver rang me just to let me know he was on his way and would be 10 mins. When he arrived, he was courteous, polite and a really nice chap. Upon my arrival to the drop off, he helped me with all my bags up some steep steps to the front door and then waited until i was safely inside. I am a customer service supervisor for a very large organisation and don't often post reviews however, I felt that this was one occasion that I felt compelled to write. I wouldn't hesitate to use them again and would thoroughly recommend their amazing service and drivers.

December 16, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used the service of Exclusive Airports several times and allways been satisfied with the cars and drivers. I have recommended this service to several of my collegues which have then started to use it and are as well happy with the service provided.

December 11, 2014
Unprompted review
Rated 5 out of 5 stars

Great Price Dependable Service

My first experience was excellent for a round trip of 64 L Heathrow to London...driver was there each time early. Loved the prepayment option so it could be on credit card before I left the US and didn't have to rush to a cash machine when arriving a the airport. Would highly recommend.

December 1, 2014
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I have used Exclusive Airports 5 times in the past year and would highly recommend. Their drivers are polite, friendly and helpful but not intrusive...they are well dressed, well spoken and the cars are clean and pricing, especially from Heathrow, is very good.

November 14, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service with an extremely good driver.

Could not fault this service and driver. He arrived on time. In fact, at the last minute, we asked if he could arrive 15 minutes earlier than booked. This he did and unfortunately he had to wait for our meet and greet company, who were late, to arrive. He was pleasant, curtious, and patient. He was reassuring about the traffic and made us feel confident that we would easily make our plane leaving from Gatwick. We took the taxi from Heathrow to Gatwick. I would, without hesitation, use this company again.

November 13, 2014
Unprompted review

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