Execpartybus Reviews 12

Absolutely sham of a company!
Left a party of women,30 to 70 yrs, 2 of them heavily pregnant stranded in Oxford at 10:00 at night. Had to pay for a taxi back to Banbury, after already paying over £600!! Customer service disgraceful and downright rude and refused to give any money back. Do not use this company!!!

When you pre pay for a return journey you do not expect to be abandoned having arrived at the pick up point just 2 minutes late.
Total lack of care for the customer or their wellbeing . Rudeness from owner completely unnecessary.

Please, please do not use this company !
Firstly, do not feel pressured to pay all your money upfront.
Secondly, think red flag when a contact number is not provided for driver and requested multiple times.
Thirdly, no show for return pickup, left stranded.
Finally, a contact number was provided for the owner. He was shockingly rude, had no listening skills. He would not give us a part refund. I really don't know how he can live with himself, shame on you !!.

I would strongly advise people to avoid this company.

We paid £650 for a transport service that was supposed to pick us up at an agreed time and location. After a 35 minute wait with no phone call or messages answered. We were forced to find and pay for alternative travel.

When we spoke to the company owner, the customer service was shockingly rude and dismissive. We asked for a refund for a service that was never provided, but our money has still not been returned.

Taking £650 from customers and failing to provide the service with zero communication is unacceptable. Based on our experience, this company is completely unreliable.

Avoid this company at all costs. We paid a premium £650 for what turned out to be a basic, disorganised, and totally unprofessional service. Communication was chaotic from the start, mixed messages across emails, texts, and WhatsApp, vague confirmations, and no driver details despite repeated requests.
The final straw? They failed to collect us on the return journey, disappearing within minutes (10pm pick up, we arrived at 10.02pm seeing them drive away) and leaving our group stranded. When trying to resolve it, the owner was shockingly rude, dismissive, and completely unwilling to take responsibility. No apology, no refund, no professionalism, just arrogance and deflecting that the group would be too drunk. Hen party was made up of 30-70 year-olds with 2 pregnant women.
For the price they charge, you’d expect reliability and basic customer service. Instead, you get a cowboy operation who all evaporate once they've got your money.
Save yourself the stress and book with literally anyone else.

I paid £650 for 2 hours in their party bus (1 hour each way). Please be wary before transferring money to this company- they care about finances but seemingly little interest in the quality of your experience.

Red flags before the day of the event:
1. I found them through 'add to event' website. Having exchanged messages on that site I was advised to pay a £250 deposit and then I would receive a confirmation email. I had to chase for the email and then when I received it, it was a one sentence email - no details of the booking location/times, no company signature, very basic - immediately i was concerned about how reputable the company was but deposit paid I was locked in
2. I was sent more information when I requested it, but communication came through a mix of emails, texts, WhatsApp which was not particularly professional
3. Couple of weeks before the event, I was sent a WhatsApp asking to change the collection time as the bus needed to go the garage for electrical repairs and they wanted to do repairs between our outbound and return journey. I advised the time change didn't fit with our plans, which to be fair they were fine with
4. A few days before the event i receive a text asking for the booking details because they've lost their phone - surely they can access the information on a computer or different device
5. I was told I would be sent the drivers phone number the day before the event - I did not receive
6. I messaged them the morning of the event to check all ok and requested the drivers phone number - they confirmed all ok but did not provide drivers phone number

All the above made the organising harder work than it needed to be, and perhaps highlighted the disorganised nature and basic set up of the company, but I was still hopeful - the messages were friendly at least.

The bus arrived - no karaoke (despite description on 'add to event') but fine. I paid the remaining balance as promised when the bus arrived at our collection point for the outbound journey. However, this was a mistake! Because the return journey failed. And this is when the customer service went from basic to very poor/rude. If you do book I really hope you don't have to speak with the owner, absolute cowboy.

On dropping us at our outbound destination the driver said i'll meet you here at 10pm. I responded by explaining a bar round the corner had been agreed for pick up on the original booking but if pick up from the drop off location worked for him that was fine -  they are very close. We agreed, as per his suggestion. My Google timeline shows that I was at the return pick up point at 10:02pm - for a £650 service I don't expect 2 mins to be considered too late. I thought I saw him drive by, we thought maybe he was lapping because of double yellows. At 10:08 I contacted the only number I had (annoyed I hadn't been supplied with drivers number despite asking for it) as clearly he hadn't just lapped round. Two of our party also went back to the bar in case he had gone there, they could not find him. When it got to 10:35 we gave up and got ubers.

I messaged and rang the only number I was given on multiple occasions, with no response until I was in the uber. The initial call back was from a member of the team who was apologetic and understanding but said she needed to speak with the driver - fair enough. Later I was called by the owner who was so rude it shocked me, and I admit I lost my cool with him. Immediately on the defensive, everything was my fault, he would not listen, just arrogant and dismissive. Kept telling me he had evidence of the driver being there but refused to share it. Clearly didn't have it. Instead offered to meet my husband in person to 'discuss' - again an indication of the type of person you are dealing with if you book with them. For context we were a family hen group aged 30 to 70, with 2 pregnant people - not all drunk and confused as the owner rudely assumed.

I do believe waiting 2 mins and/or making a phone call if collection is not happening as planned are basics any taxi would typically fulfil, let alone an Executive/premium transport service where we've paid £650 for 2 hours travel (an hour each way).

I do believe the driver was in the area, but left the pick up spot within 2 mins of the pick up time and ultimately pick up failed. Some very basic communication and customer service should have been able to resolve the issue. This was not provided. 

No apology, no part refund.

Hopefully for future customers they can improve their communication both between driver and central team, and with customers.

This company consistently parks its minibuses illegally, often obstructing pavements to the extent that pedestrians are unable to use the public footpath safely and are forced to walk on the road. Despite raising this issue directly with them, my concerns have been completely ignored. It is highly irresponsible for a business to disregard parking regulations and public safety, particularly when their actions obstruct access to private properties.

Paid £250 deposit back in Feb for Party Bus for Prom (in June). On the same day realised all the girls were going to bail so requested a refund and to cancel the booking. I was told, Quote - "we wouldn’t have a business if we cancelled every booking just because the bookie got worried there friends wouldn’t turn up" - rude

I have tried to get in touch with the company again but now, no one is replying to my messages!??

Very dissapointed with this company.

Birthday was 13/10, I called up 2 days prior and they were able to accommodate my last minute booking! The admin team was very lovely and accommodating, paid a deposit and the rest to be paid on the day. I booked for 10, but the bus holds up to 16 people. The driver was great, booked for 10pm-2am, driver arrived at 9:45. Very polite and let us stop off for breaks and food. Bus comes with 1 processco, soft drinks, Bluetooth connection, Photo Booth and disco lights. Such a great vibe! Would definitely use this company again!

Staff on the day were amazing, driver was early, ice and drinks were ready, office staff were helpful with timings etc was able to change return time an hour early with no issues

We used this company for ascot, I left a pair of shoes on the bus. They found them said they would be sent on, after a month of not being able to get hold of them, they now say they have been thrown away! Just lied and lied when we eventually got through to them. As if, it’s not an honest way to run things.

Company are fantastic, booked them through an online broker, wish I’d gone direct as it was a lot cheaper!

Driver was on time, knowledgeable and well presented!!

Signal was lost on a country lane, driver stopped the bus and made sure the music turned back on without using the onboard WiFi

Booking again for our December work do, amazing bus and great company