Executive Home Delivery Reviews 

745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the professionalism and efficiency of the staff who often go above and beyond, even with challenging access or heavy items. Many appreciate the excellent communication, including timely notifications and calls before arrival, ensuring a smooth and well-organized delivery process. Reviewers frequently mention the helpfulness of the delivery teams, who often assemble products, place them in desired locations, and remove all packaging, contributing to a first-class overall service. However, some customers experienced issues where delivery personnel refused to carry items upstairs or assemble products as expected, leaving them in an unusable state. There were also instances of difficulty contacting the company to resolve delivery discrepancies, leading to frustration for a few people.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication,... See more

Staff

Consumers find staff to be positive, consistently praising their friendliness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product delivery and setup, often highlighting the convenience of... See more

Customer communications

Customers report positive experiences with communication, highlighting great communication throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Considering our house is down a narrow lane that most delivery vehicles can't get down, the two guys were very friendly and managed to walk with a heavy mattress up a steep road with not a single comp... See more

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Absolutely faultless. On time efficient delivery. Delivery drivers were very polite and overall very professional and very helpful as they placed the armchair in situ and removed all packaging and t... See more


Company details

  1. Delivery Service
  2. Logistics Service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(745)

319 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful guys

Very helpful guys, nothing was too much trouble.
It was a collection and delivery of sofas, and they had to go through the patio doors and around the back through a neighbours garden too, very professional and friendly.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient delivery

Very efficient delivery from 2 polite and courteous guys, 2 hour timeslot in advance then a phone call about 15 minutes before they arrived. They were very careful bringing our furniture in, quickly assembled and tested it and cleared away all the packaging.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Delivery was bang on time with 15 minutes call before hand. The boys were very pleasant and professional as well as funny.
Sofas put together with care, no rubbish left.
Excellent service
Thank you

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Two very friendly young men delivered and assembled our sofas in a professional and quick fashion. Great service

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service .

Very efficient service .
Called before delivery to let me know they would be here in 15mins .
Very considerate when parking the lorry .
Put together sofas in no time.
Very friendly and polite delivery men.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding experience

From start to finish my whole experience has been very smooth and easy.
I got my sofa the time I was promised and couldn’t be happier. Everytime I had a question everyone was available on the phone and if not they were calling me back!
The Home Delivery team have been very efficient and quick without complaining that was no lift in the building.
Congrats for such an amazing service, this could be an example for another high end companies which they don’t value the client experience whoever want to take your money!
Well done!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

First class service from start to finish. Friendly helpful staff. Prompt delivery and kept up to date with arrival time. Would definitely use again and would recommend them.

April 6, 2026
Unprompted review

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