Aspire Lounges ✈ Reviews 862

Staff are very welcoming and helpful

Good lounge would recommend

Initial sign up experience plague with errors but after that smooth sailing.

We are waiting to get into lounge.

Getting net access annoying
Too many qus

Nice staff.

The general atmosphere of the lounge is nice, the furniture is quite comfortable and the food quality is nice. However, the staff in general seem quite reserved and not as friendly or approachable.

Beautiful lounge friendly staff, food was a little cold.

terrible way to login

If I could give 0 stars to aspire in Gatwick I would. What a horrible experience. We were there 25th March it was so cold in the lounge we could not stay in there. The seats certainly had seen better days and the food really was disappointing. The only good thing were how polite the staff were. Customer service blamed the airport for the temperature and did not seem concerned by or want to make things right following my complaint. Will never use there lounges again. Be warned the Gatwick Aspire lounges are not worth your money and we had to go elsewhere to get warm and have something edible.

I had a very disappointing experience at this airline lounge. From the moment I walked in, the lady at the reception took a lot of time to scan my boarding pass, seemed indifferent and unhelpful, almost as if guests were an inconvenience rather than valued customers. The lounge itself was overcrowded, making it difficult to find a seat, and the overall atmosphere felt chaotic rather than relaxing.

The food selection was extremely limited and poorly maintained—items were either empty or looked like they had been sitting out for far too long. Cleanliness was also an issue, with tables left uncleared and trash piling up in several areas.
All toilet were broken literally unsafe to use.

For a space that is supposed to offer comfort and a premium experience, this lounge fell far below expectations. Definitely not worth the access fee or loyalty status. I would not recommend it and will avoid it in the future.

Where do I begin. First time buying a lounge pass. Not cheap but on the website it showed one could see the planes take off and land. One of our party loves planes so this was a no brainer for him. Well, it turns out that they're renovating and we were shoved into a room downstairs with no natural light. I'm sorry but this is not what was sold. Felt cheated. Don't go anywhere near Aspire Lounge in Melbourne or anywhere for that matter unless you know for sure that they will deliver what they say they will. Oh and forget about charging anything. In the quiet area there was two power points maybe - and with another couple sitting there we couldn't really charge up. Better charging facilities in the general airport area! And finally, when you choose the Aspire Lounge guest wifi, it sends you an email asking you to verify that it's you before letting you on. But you can't get to the email until you're on... To think that we watched so many Youtube videos to make the "right" choice only to be let down by the temporary facility and poor amenities. The only bonus? Olga the receptionist was great. Friendly and helpful. But the rest of the experience. Felt like a complete rip off. Forget about seeing me or any of my friends at an Aspire Lounge again.

Even for Swissport - Apsire lounges this is poor and it’s not a high standard. This lounge is dirty with disinterested staff poor food selection and stinks of cigarette smoke - its own little time warp to the 1970s - why not treat yourself and avoid this dump

It was not good.

Clean and comfortable pre flight space

I had a very disappointing experience at the Aspire Executive Lounge at Marrakesh Airport. The staff were extremely unprofessional and inattentive throughout my visit. From the moment I arrived, I was completely ignored—no greeting, no acknowledgment, nothing.

What made it worse was the clear lack of basic customer service. Several staff members were visibly occupied with their phones and sleeping instead of attending to guests. When I tried to get assistance, I was met with rude and dismissive behavior, which made me feel unwelcome and frustrated.

A lounge is supposed to offer comfort and a premium experience, but this was the exact opposite. Poor service, lack of professionalism, and a disregard for guests made this a very unpleasant experience. I would not recommend this lounge based on how I was treated.