Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Nethanya was totally amazing. She entered into the conversation with a happy and cheerful voice. Asked her security questions politely then listened intently to my questions, then she requested i wai... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.4
Excellent
10K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very calm and patent assisting me to…
Very calm and patent assisting me to find the tabs they were talking about
July 28, 2025
Unprompted review
Reply from Exetel
Hi Belinda,
Thank you for your feedback! We're glad to hear our team member was calm and patient in guiding you through the process. It's great to know they could assist you in finding what you needed. If you need any further help, we're always here for you!
Cheers,
Exetel
Great service and extremely patient…
Great service and extremely patient whilst providing support, communication and support was terrific
July 27, 2025
Unprompted review
Reply from Exetel
Hi Mr. Faouri,
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our service and found our team patient and communicative. Providing terrific support is our goal, and your kind words mean a lot to us. If you ever need assistance again, don’t hesitate to reach out!
Cheers,
Exetel
Problem resolved and hopefully I can…
Problem resolved and hopefully I can fix the same issue myself in future.
July 27, 2025
Unprompted review
Reply from Exetel
Hi Chris,
Thank you for your feedback! We’re glad to hear your problem was resolved, and we’re confident you’ll be able to handle it yourself next time. If you ever need a hand, we’re always here to support you!
Cheers,
Exetel
Excellent advice given to me in…
Excellent advice given to me in resolving my problem
July 26, 2025
Unprompted review
Reply from Exetel
Hi John,
Thank you for your kind words! We’re glad our advice helped resolve your problem. If you need any further assistance, please don’t hesitate to reach out, we’re always here to help!
Cheers,
Exetel
Rizna was SUPER SUPER understanding and…
Rizna was SUPER SUPER understanding and went way way beyond in her help with her face time showing me how to navigate this IMMENSELY frustrating circumstance for an EXTREMELY computer illiterate senior citizen. AGAIN I thank Rizna IMMENSELY. 25/10.
July 26, 2025
Unprompted review
Reply from Exetel
Hi Alan,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Rizna went above and beyond to help you through a frustrating situation. It means a lot to know her patience and guidance made a difference, especially during such a challenging time. If you ever need any more support, we’re always here for you. Thanks again for the amazing 25/10 rating!
Cheers,
Exetel
Moved to Exetel yesterday- seamless…
Moved to Exetel yesterday- seamless move and excellent stable connection! Market leading pricing is helpful too!
July 24, 2025
Unprompted review
Reply from Exetel
Hi Dave, thank you so much for the incredible feedback! We're all about honest internet with honest pricing, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
Fast and good customer service they…
Fast and good customer service they sorted the issue and the problem solved
Thank you
July 25, 2025
Unprompted review
Reply from Exetel
Feedback like this is exactly why we do what we do! Thanks so much for your awesome review, Nabil. We’re really happy to have you as a customer. Thanks again from all of us at Exetel!
Great result
Great result, helped me to reconfigure my modem to get my new service working
July 25, 2025
Unprompted review
Reply from Exetel
Hi Keith,
Thanks for your feedback! Glad we could help you get your modem reconfigured and your new service up and running smoothly.
Cheers,
The Exetel Team.
Jenisten was a fantastic help
Jenisten was a fantastic help!
After being on the phone for over an hour and a half with other technicians, he was able to fix my wifi connection promptly.
Thank you Jenisten!!!
July 25, 2025
Unprompted review
Reply from Exetel
Hi Finley,
Thanks for the lovely feedback! We're so glad Jenisten was able to resolve your connection issue quickly.
Cheers,
The Exetel Team
Reply from Exetel
Hi Austin,
Thanks for the kind words! We're glad to hear you had a good and friendly experience with us.
Cheers,
The Exetel Team
Recently transferred my NBN service…
Recently transferred my NBN service over to these guys on their $80/m plan and the process was so smooth. I got home and it had all merged across but I didn't have any internet, however their support team work pretty late and were able to get it sorted for me straight away. Ran a speed test and was amazed to see that it was as fast as advertised. I've already recommended them to my mates.
July 23, 2025
Unprompted review
Reply from Exetel
Hi Alex,
Thanks for the great feedback! We're glad the transfer went smoothly and our support team could get you up and running quickly. Awesome to hear the speeds are living up to expectations, and we really appreciate the recommendations!
Cheers,
The Exetel Team
Reply from Exetel
Thanks for letting us know! Great to hear our tech support agent followed up after the call drop-out. We’re glad you were able to reconnect.
Cheers,
The Exetel Team
Provider not worth
Please save your self some time and don’t fall for the offer they advertise.
After using it for quite a while I can say that I’m completely unhappy with their service and customer support.
The network disconnects often and no one responds on your issue.
When tried to disconnect they asked for a months notice pretty unusual for me and support team says the network issues happens with every nbn providers.
Please save your self.
July 17, 2025
Unprompted review
Reply from Exetel
Hi Santhosh,
Thanks for sharing your feedback. We’re sorry to hear about the issues you’ve experienced with disconnections and support. The 30-day notice period is a standard requirement to help manage service transitions smoothly.
If you’d like us to look into your account or assist further, please provide your service number and we’ll be happy to help.
Cheers,
Exetel Team.
Exetel's New 500/50 plan. Kudos.
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competitive pricing of $80 per month can be maintained long term.
Customer service (Kehara) promptly sorted out a billing issue that was of my own making. So I'm very impressed with Exetel so far!
July 23, 2025
Unprompted review
Reply from Exetel
Hi Peter,
Thanks for the great feedback! Glad to hear you’re happy with the speeds and that Kehara helped with your billing. We’ll keep working hard to deliver great service and value.
Cheers,
Exetel Team.
Reply from Exetel
Hi Carlos,
Thanks for sharing your feedback! Glad to hear you had an excellent experience.
Cheers,
Exetel Team.
Quick call times
Call was quick to connect and operator was patient and helpful.
July 24, 2025
Unprompted review
Reply from Exetel
Hi, Thank you for your positive feedback! We’re glad to hear your call was quick to connect and that our operator was patient and helpful.
If you need any further assistance, feel free to reach out.
Cheers,
Exetel Team
excellent and patient help
Lengthy call with Adithya and going through all possible options which resulted in a successfully solved problem.
July 24, 2025
Unprompted review
Reply from Exetel
Hi Jack, Thank you for sharing your experience. We’re pleased to hear that Adithya took the time to explore all options and successfully resolved your issue.
If you need any further assistance, please don’t hesitate to reach out.
Cheers,
Exetel Team
Kehara was very helpful.
Kehara was very helpful and professional. Speak very clearly and understood my query very well. Solve my issue promptly without any delay. I have no hesitation recommending Exetel to anyone
July 24, 2025
Unprompted review
Reply from Exetel
Hi Jude,
Thank you for your wonderful feedback! We’re glad to hear our tech support agent was helpful, professional, and resolved your issue promptly.
We appreciate your recommendation and are always here if you need any assistance.
Cheers,
Exetel Team
Renz knows his craft well.
Renz was just amazing, he knows his trade well, understood the issue well, worked efficiently with me on the front end and fixed things in the backend to restore my internet which was down for days
July 22, 2025
Unprompted review
Reply from Exetel
Hi Gaurav,
Thank you for your fantastic feedback! We’re delighted to hear that our tech support agent provided you with excellent service.
If you need any further assistance, please don’t hesitate to reach out.
Cheers,
Exetel Team
The agent was very courteous, activated my order, and patiently answered all my queries. Keep up the good work. 😊
July 23, 2025
Unprompted review
Reply from Exetel
Hi Fizal,
Thank you for your lovely feedback! We’re glad to hear our agent was courteous and helpful throughout your experience. We’ll be sure to pass on your kind words.
If you need any further assistance, don’t hesitate to reach out.
Cheers,
Exetel Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.