Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Nethanya was totally amazing. She entered into the conversation with a happy and cheerful voice. Asked her security questions politely then listened intently to my questions, then she requested i wai... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.4
Excellent
10K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Exetel
Thank you so much for the kind words, Jagdeep. It's feedback like this that keeps our big green heart pumping. Thanks for being such an awesome customer, Exetel
Support was able to sort things
Support was able to sort out the upgrade that did not seem possible online or on App
July 12, 2025
Unprompted review
Reply from Exetel
Hi Graeme,
Thanks a bunch for sending through your feedback, we really appreciate it! Your thoughts help us understand how we can do better, and we’re always working on improving things based on what our customers tell us.
Cheers,
Exetel
Great service by technician so happy to…
Great service by technician so happy to have internet back after 1 week thank you Lester the technician
July 11, 2025
Unprompted review
Reply from Exetel
Thank you for your feedback! We’re glad Lester was able to get your internet back up and running. We appreciate your patience and kind words.
Cheers,
Exetel Team
Lasitha was fantastic
Lasitha was fantastic - patient, clear, and genuinely helpful. He took the time to walk me through everything step by step and got my service back up and running without a hitch. Also non-judgmental of my deep voice haha - 10/10 service - I couldn't ask for better support! Thanks Lasitha.
July 11, 2025
Unprompted review
Reply from Exetel
Thank you so much for your wonderful feedback! We're thrilled to hear Lasitha provided such patient and helpful support.
Cheers,
Exetel Team
Warren is really good.
July 11, 2025
Unprompted review
Reply from Exetel
Thanks for the shoutout! We’re happy to hear Warren provided great support.
Cheers,
Exetel Team
Very patient- good systematic and…
Very patient- good systematic and patient responses to my questions- thanks
July 11, 2025
Unprompted review
Reply from Exetel
Thank you for your kind words! We're glad you had a positive experience and that our team was able to assist you patiently and thoroughly.
Cheers,
Exetel Team
Great customer service
Ornella was super helpful & kind. Answered all my questions and gave me prompt answers
July 11, 2025
Unprompted review
Reply from Exetel
Thank you for the lovely feedback! We're so glad to hear Ornella was helpful and kind, and that you got the answers you needed promptly. We'll be sure to pass this on to her!
Cheers,
Exetel Team
Excellent solution.
Excellent solution.
The technician gave me precise guide to solve the problem. Once it was solved also informed me why it has happened, and how to avoid the issue later.
Very helpful support. Much appreciated.
Thank you
July 11, 2025
Unprompted review
Reply from Exetel
Thank you for the great feedback! We’re glad to hear our technician was able to guide you through the issue and provide helpful advice for the future. We truly appreciate your kind words.
Cheers,
Exetel Team
Sumudu was extremely helpful
Sumudu was extremely helpful. Sorting out my issues and giving credit for missed days of internet. Exetel is definitely recommended:)
July 10, 2025
Unprompted review
Reply from Exetel
Thank you for the lovely feedback! We're so pleased to hear that Tech agent was able to assist you and get things sorted. We truly appreciate your recommendation and are glad to have you with Exetel.
Cheers,
Exetel Team
Reply from Exetel
That’s great to hear! We’re glad we could assist you in getting your VoIP phone up and running. If you need further help, we’re always here.
Cheers,
Exetel Team
Reply from Exetel
Thank you so much! We're glad to hear you found our support helpful. If you need anything else, feel free to reach out anytime.
Cheers,
Exetel Team
The lad was good
The lad was good, good communication, good experience 👍
July 10, 2025
Unprompted review
Reply from Exetel
Thank you so much for the kind words, Michael. It's feedback like this that keeps our big green heart pumping.
Thanks for being such an awesome customer, Exetel.
The tech person was very helpful and…
The tech person was very helpful and resolved my issue.
July 10, 2025
Unprompted review
Reply from Exetel
Feedback like this is what we do it for. Thanks so much for your great review, Bonnie. We're so stoked to have you as a customer.
Thanks again, Exetel
Prompt response
Prompt response. Warren was very patient and went to great effort to be clear in his directions. He was very polite and considerate.
July 10, 2025
Unprompted review
Reply from Exetel
Thanks for sharing your experience, Geoff! We’re really happy to hear Warren was clear and patient, that’s exactly the kind of service we aim to provide. We truly appreciate your kind words.
Thanks again,
Exetel
Very kind and good helper
July 9, 2025
Unprompted review
Reply from Exetel
Hi Raehyuk, thanks for your kind words! We’re happy to hear our team was helpful and kind. If you need anything else, just let us know!
Thanks for being such an awesome customer, Exetel
Sold faulty modem - no refunds as it is used
Sold faulty modem. FTTP Wifi speeds were only 10mbps but 100 if plugged directly into plug.
Replaced modem with alternative and wifi speeds now 100mbps. Perfect. Want to return faulty modem and get a refund - nope they dont make that easy. Apparently this one is used - yeah for 2 months since you sold it to me! Australian consumer law requires refund for product that is not fit for purpose Exetel.
I was assured that exetel provided great customer service when I signed up earlier this year. What crap. Contacted yesterday and assured would receive a call back this morning - no call. Contacted online - cant help me - need to call. Called in - wont accept return as it is "used" and they cant verify it is faulty.
Just want to return faulty modem and get $ back. Im happy with the speeds I am currently getting (without exetel equipment) and happy to stay IF AND ONLY IF they refund for their faulty equipment.
Due to surgery I am physically unable to move the desk to plug faulty modem back in to prove to them that their equipment is faulty. Wont be in a position to move it for some months and dont feel I should have to pay someone to move the desk so I can prove to exetel that their equip is faulty especially when replacement equip immediately gave good speeds. They dont give a crap - customer service is zero!
Was with our previous provider for nearly 10 years. This is absurd.
Was told a supervisor would contact me - 3 days later, NOTHING.
July 9, 2025
Unprompted review
Reply from Exetel
Hi Carol, thank you for bringing this to our attention. We take customer feedback seriously and are sorry to hear about your experience. One of our team members will be in touch directly to help resolve the issue.
Talk soon,
Exetel
Reply from Exetel
Phantom, you’re a legend!
Thanks for the love - your good vibes keep us zooming. 🚀
My issues was resolved quickly with no…
My issues was resolved quickly with no problems
July 9, 2025
Unprompted review
Reply from Exetel
Hi Nicole, thank you so much for the incredible feedback! We're all about honest internet with honest support, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
He went above and beyond to help me…
He went above and beyond to help me with my issues, valuable man to have
July 8, 2025
Unprompted review
Reply from Exetel
Hi Mitch,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience and that our team member went above and beyond to assist you. We truly appreciate your support!
Regards,
Customer Resolutions
The agent was simply amazing
The agent was simply amazing. We were thinking of moving to another slightly cheaper service but Fallon convinced us to stay with a better plan, not as cheap as we were looking for but definitely a better deal in speed. Also she was extremely patient and helpful and guided us through everything. Phenomenal customer service!
July 8, 2025
Unprompted review
Reply from Exetel
Hi Syed,
Thank you for the fantastic review! We're delighted to hear that you had such a positive experience and found a plan that offers great value and speed. Providing helpful, patient, and thorough service is what we aim for, so it's great to know we delivered. We truly appreciate your continued support!
Regards,
Customer Resolutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.