Exeter Finance Reviews 15,163

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,123 reviews, reviewers overwhelmingly had a great experience with this company, often finding approval for loans when other lenders had declined them. Customers frequently commend the staff for being patient, informative, and providing excellent customer service, making the process straightforward and efficient. The overall service is described as excellent, with many appreciating the ease and speed of the refinancing process and the user-friendly online portal. However, some people expressed dissatisfaction with the payment system, citing issues with immediate drafting of payments, slow processing, and confusion regarding early payments. There were also mentions of difficulties with the online login process and concerns about the electronic transfer of funds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their patience, helpfulness, and informative... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the ease and speed... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Customer service

People report positive experiences with customer service, highlighting the politeness and helpfulness of... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing satisfaction with lowered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Approval when I couldn't get approved anywhere else- not happy with the outrageously high interest rates! Especially since you already took the full loan amount from my Strawman account and then you a... See more

Company replied

Rated 5 out of 5 stars

I recently refinanced using AutoApprove and Exeter came back in less that 12 hours with my new terms and conditions, lowering both my payment and the APR. And the fact that they're based out of the N... See more

Company replied

Rated 5 out of 5 stars

Jason and Juan were amazing, great customer service, straight forward down to business got the job done and had me walking out with the car i went specifically to see! This is the place to go for your... See more

Company replied

Rated 5 out of 5 stars

Exeter Finance reviewed our information quickly and gave us an answer with too much of a wait. The online portal is user friendly. Great experience overall.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Financial Institution

About Exeter Finance

Written by the company

Exeter Finance

Making vehicle ownership possible for everyone.

At Exeter®, we make getting into a new vehicle possible with flexible auto loans designed to fit your needs. Whether you’re shopping for your next vehicle or looking to refinance for better terms, we’re here to help you every step of the way.

Helping People Get Where They Want To Go

Helping People Get Where They Want To Go

Vehicle ownership is so much more than just a way to get around. It’s how you get your kids to school, baseball games, and doctor’s appointments. It’s how you get to work and the grocery store when you get off. It’s about your freedom, opportunity, and ability to pursue dreams.

Life can throw curveballs, and we believe everyone deserves a second chance. We’re not just financing vehicles – we’re helping you build your future.

Visit Exeter Finance®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

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Rated 5 out of 5 stars

Very nice and quick at bank explain…

Very nice and quick at bank explain everything about my loann terms and fee's love it

May 14, 2026
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Reply from Exeter Finance

Love to hear this! We’re glad everything was explained clearly and that the process felt quick and easy. Making sure our customers feel informed and comfortable is always important to us. Appreciate you sharing your experience, Franklin!

Rated 5 out of 5 stars

Excellent service treated like family

Excellent service treated like family

May 14, 2026
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Reply from Exeter Finance

We’re really happy to hear you had an excellent experience and felt treated like family — that’s exactly the kind of experience we want every customer to have. We truly appreciate the kind words, Richie. Hit us up if you ever need anything.

Rated 5 out of 5 stars

Ease of receiving approval of my car…

Ease of receiving approval of my car loan.

August 9, 2025
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Reply from Exeter Finance

Thanks for the great feedback! We’re glad the approval process felt easy and stress-free for you, Thomas. Helping make financing simple is always the goal — appreciate you sharing your experience with us!

Rated 5 out of 5 stars

They are wonderful and great customers…

They are wonderful and great customers service

May 17, 2026
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Reply from Exeter Finance

Thank you so much! Great customer service is always our goal, so it's awesome to hear our team made a good impression. Appreciate the kind words and are always here if you need us!

Rated 5 out of 5 stars

Kirk went above & beyond to get me the…

Kirk went above & beyond to get me the best deal even after all parties ran my credit so many times my credit took deep dive! I’m so appreciative. Ty k

May 18, 2026
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Reply from Exeter Finance

Awesome to hear, Marina - thanks for sharing! We know the financing process can sometimes feel stressful, especially after multiple credit checks, so we’re really glad everything worked out and you were able to get a deal you feel good about. Reach out if you need anything!

Rated 5 out of 5 stars

We are so very thankful how

We are so very thankful how, Exeter works with us. We are very thankful that we have Exeter for our auto financial

March 20, 2026
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Reply from Exeter Finance

That means a lot to us, Ryan. Happy to hear you’ve had a positive experience. If you have any questions or need anything, we're just a call or click away.

Rated 1 out of 5 stars

I cannot log in to pay my car payment and error

I cannot log in to pay my car payment, and when I go to reset the password or username, no message is sent to my email associated with my account. However, im getting emails to my associated email for “reminders” to pay my bill. ALSO the AMOUNT of the agreed upon purchase of my VEHICLE IS WRONG AND INCREASED BY $2,000!

April 17, 2026
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Reply from Exeter Finance

Thanks for sharing with us, Calvin. Not the experience we want for you, but we’re here to help. Give us a call at (800) 321 9637 and we’ll get it sorted.

Rated 5 out of 5 stars

Fast approval

May 11, 2026
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Reply from Exeter Finance

Thanks so much, Anita! We’re glad the approval process was quick and easy for you - it’s great to hear we could help get things moving fast! Give us a shout if you need anything!

Rated 5 out of 5 stars

Got financed and finally bought a newer…

Got financed and finally bought a newer vehicle, after driving 26 years

May 10, 2026
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Reply from Exeter Finance

Wow — congratulations! After 26 years, getting into a newer vehicle is such an exciting milestone. We’re so glad we could help make it happen for you. Thanks for letting us be part of such a big moment, and enjoy the new ride!

Rated 5 out of 5 stars

Jason and Juan were amazing

Jason and Juan were amazing, great customer service, straight forward down to business got the job done and had me walking out with the car i went specifically to see! This is the place to go for your next vehicle purchase!!

May 11, 2026
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Reply from Exeter Finance

We love to hear that, Nicolette! We're glad you are enjoying your experience. Contact us anytime for help - we're here for you.

Rated 5 out of 5 stars

They made my car buying quick and easy…

They made my car buying quick and easy and got my payment lower thanks c.p.

May 16, 2026
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Reply from Exeter Finance

That’s great news! We love it when our customers have a great all-around car-buying experience. Thank you for your feedback.

Rated 5 out of 5 stars

They believe in me when nobody else…

They believe in me when nobody else believed in me all the credit barriers got me down and they picked me up. I am forever grateful for them.

May 11, 2026
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Reply from Exeter Finance

We believe everyone deserves a second chance. Welcome aboard! Thanks for sharing your experience.

Rated 5 out of 5 stars

Excellent

Excellent. I highly recommend this business. They were able to work out a deal with me despite some challenging obstacles. I am now the proud owner of my leased MB GLC 300 that I loved thanks to Exeter. Take care and thank you for helping with this.

May 14, 2026
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Reply from Exeter Finance

We're so glad we could help you overcome those obstacles and become the proud owner of your vehicle. Thank you for your kind words!

Rated 5 out of 5 stars

Wonderful agent

Acacia Fuller, the woman we dealt with was fantastic and went above and beyond to secure the financing we needed.

May 11, 2026
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Reply from Exeter Finance

Thanks for sharing your experience. If you ever need anything, reach out at (800) 321-9637 or through MyAccount chat.

Rated 5 out of 5 stars

That they took me on as a customer

That they took me on as a customer , I love them

May 11, 2026
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Reply from Exeter Finance

Thank you for the thoughtful feedback. We're honored to have been able to assist and provide you with the support you needed.

Rated 5 out of 5 stars

You help me greatly in getting…

You help me greatly in getting financial assistance with approval. I can’t thank you enough.

May 6, 2026
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Reply from Exeter Finance

We are so glad we could assist you in providing you with the support you needed. Your kind words mean a lot to us!

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