EXMO.com - Cryptocurrency Platform Reviews 

275
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TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Update: Same issue repeats now after 3 days. Not receiving code again since last night and unable to trade. Looks like this is a start-up trading platform who are still working on technical infrastr... See more

Company replied

Rated 1 out of 5 stars

Almost another month and still not able to deposit any funds directly into my account without using an EXMO gift card. I get the feeling EXMO do not want our money anymore. How can a "reputable" tradi... See more

Rated 3 out of 5 stars

Decent service. Fees too high. The exchange works great. It's quick to trade, deposit, etc. However, the withdrawal of cash back into your bank account is absurd. They charge $22 flat, rather... See more

Rated 1 out of 5 stars

It's a scam. They show prices higher than other exchanges to attract arbitrage traders, and then you can't withdraw the USD of those sells. Then the offer to trade USD for USDT for a crazy price so yo... See more

Company details

  1. Cryptocurrency Service

Written by the company

EXMO is a European cryptocurrency exchange. The platform was established in 2014 and is constantly expanding its functionality, adding new assets to the listing, and, most importantly, increasing the number of customers. More than six years of operation without data leaks and hacks, flexible commissions, and fast technical support – these are among a list of reasons why clients choose EXMO. The exchange team stood at the origins of the crypto business, and during this time, we understood how to make trading convenient. We pride ourselves on EXMO’s simple, intuitive interface, allowing users to begin their journey in crypto-trading easily. Our mission is to be your exchange portal to the cryptocurrency planet! Cryptocurrency is the future, and we will do our best to make this path extremely enjoyable and understandable for you. There are all major fiat currencies in the EXMO listing, as well as an extensive list of cryptocurrencies. We continually update this list according to the wishes of users. Also, at the end of 2019, we released the EXMO exchange token EXMO Coin (EXM). With the offices in Ukraine, Poland, Lithuania and the US EXMO.com employs 200+ people.


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2.4

Poor

TrustScore 2.5 out of 5

275 reviews

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2.4

All reviews

(275)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

I was scammed I joined task release and…

I was scammed I joined task release and they scammed me. Out of my pension money.they used your company

November 19, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Lydia, It is possible that you have come across scammers who have used the name EXMO to attract customers. If this is true, we recommend that you contact the law enforcement authorities competent to investigate the theft of funds within the jurisdiction of your country.
In addition, I want to inform you that all operations on our platform are carried out only through our website - https://exmo.com/wallet - or through the official EXMO application. You can familiarize yourself with the appearance of the application on our website - https://info.exmo.com/en/exmo-app/exmo-mobile-app-installation/

Best regards,
team EXMO.com

Rated 1 out of 5 stars

I love cal moshu b

The company in question is a fraud and swindle. Your entire savings will be lost by them. First, they will use very romantic language when speaking. Subsequently, they will use extremely unpleasant language with you and make repetitive threats to invest.

September 6, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Victor, It is possible that you have come across scammers who have used the name EXMO to attract customers. If this is true, we recommend that you contact the law enforcement authorities competent to investigate the theft of funds within the jurisdiction of your country.

In addition, I want to inform you that all operations on our platform are carried out only through our website - https://exmo.com/wallet - or through the official EXMO application. You can familiarize yourself with the appearance of the application on our website - https://info.exmo.com/en/exmo-app/exmo-mobile-app-installation/

Best regards,
EXMO.com team

Rated 1 out of 5 stars

Scam

Scam!
I sent TRX within TRX network from another platform to my wallet on EXMO, and it should arrive within seconds.
But! It never landed to my account. The support made me go through hell by providing video of this transaction, while video limit is only 20 mb - ridiculous! So I spent half a day trying to convert that video. Then they mentioned that I forgot some kind of tag, and now they have to add my funds manually. Never heard of any tag! I just put my walled address and network time, and the funds should arrive automatically - but apparantly, not with EXMO. It looks like they delay every transfer and see how far you can get into the trouble fighting with them for getting your own money.
I need my money, and the rates is highly volatile, and the whole thing is ridiculous, because crypto stands for instant and safe transfer, but it' not the case with such scammer platforms who steal people's money.
Now the support told me they will add the funds manually, but don't know how soon...
Ridiculous!

August 28, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello.

We will be glad to help you resolve this issue. Please provide the support ticket number from EXMO support.

Best regards,
team EXMO.com

Rated 1 out of 5 stars

high risk of scam

You should read this story to avoid losing your money.
I was their user back when btc-e existed, but recently they started to allow themselves to do something simply inexplicable.

Backstory, I transferred 5000 usdt from my cold wallet, after which they blocked the withdrawal of funds, initially they presented it as if I allegedly logged in from a phone from one country, and through a browser via VPN, because of this their system worked and blocked. But after my explanations that I work in the IT sphere and the VPN is my personal, but they did not calm down, they decided to conduct a full check "where did I get the money?" and they are not satisfied with "personal savings", after which stupid questions began because of $5000... where did I get the money, where do I work, so that I could provide the entire chain of receiving funds, for example, from the bank to their wallet, they asked for documents about the address, my actual location, then they asked again if I was really there now (which made me a little wary). After providing all the documents, this was not enough for them, they continued to get on my nerves, then they asked for a tax return from my country and documents on the type of activity. But after repeated requests from my side to provide documents of their company, they simply ignored.

I tolerated their attitude for a long time, but there is a limit to everything, I think you need to file a lawsuit, not a single exchange behaves like this, I strongly do not recommend using the services of this company, a very high risk of scam, they behave arrogantly towards the client, because they are looking for reasons to accuse you of something and take your money.

It seems they forgot the idea behind the crypto industry, if they like forcing people to provide their personal data so much, they should open a bank and not work in this niche.

August 25, 2024
Unprompted review
Rated 1 out of 5 stars

EXMO IS A SCAM. STAY AWAY !!

This is the worse crypto platform you can ever find online. They will disable your withdrawal and you will never get your funds back. After several emails sent to them, they keep forwarding same messages they sent previously as response. Useless and incompetent

August 8, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello,

We’re sorry to hear about your experience and truly want to assist in resolving this matter. To help us better understand the situation and provide the necessary support, could you please share your support ticket number or any additional details regarding your issue?

Our team is committed to ensuring the best service possible, and we’ll do our utmost to address your concerns promptly.

Best regards,
The EXMO Team

Rated 1 out of 5 stars

I have contacted all email addresses on…

I have contacted all email addresses on Exmo site. I had one response that went into spam and nothing else.

July 17, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, Derek.
We will be glad to help you resolve this issue. Please, contact support@exmo.com via your email, or contact admin in our official TG chat https://t.me/EXMO_off_Chat

Best regards,
team EXMO.com

Rated 1 out of 5 stars

This exchange is keeping my funds of…

This exchange is keeping my funds of Plcu for over 1 month and keep saying it can take several months...

May 1, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, Luis.
Have you contacted EXMO technical support? If so, please indicate your ticket number.


Best regards,
team EXMO.com

Rated 1 out of 5 stars

STAY AWAY!

Stay away from this platform they have my funds hostage telling me my name and adress is wrong which it is not..

April 6, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, Alexander
We will be glad to help you resolve this issue. Please describe it in more detail and provide the support ticket number from EXMO.

Best regards,
team EXMO.com

Rated 1 out of 5 stars

Scammers- AVOID

Scammers. I had a UK account, Exmo apparently now banned in the UK. Sent an email to EXMO asking to release my funds as I am not able to access my account. I was told by support that they would be able to convert my funds to bitcoin and sent to a new wallet. I agreed to this via reply to email- except on replying found they had blocked my email address. Sent numerous emails from other email addresses asking what what going on... no reply. Contacted there in app support- useless. So I am currently down around $400 with no means to withdraw the money that I put into exmo. AVOID AT ALL COSTS. KRACKEN is a much more ethical company to use for crypto services. PLEASE RESPOND AND SEND ME BACK MY MONEY EXMO.

April 1, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, Ollie
Thank you for your feedback. We are happy to help you with your situation. Could you please provide the support ticket number from EXMO?

Best regards,
team EXMO.com

Rated 1 out of 5 stars

i cannot withdraw my funds

i cannot withdraw my funds. your customer service is unhelpful and tells me trading is not allowed in the uk. i dont want to trade, i just want my money given back to me.

January 9, 2024
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Asif Hafeez,

Could you please provide the support ticket number so that we can gather more information and assist you with your inquiry?

Best regards,
team EXMO.com

Rated 1 out of 5 stars

Unhelpful, feels like steeling

I was unaware that this company could not be used in the UK from Oct 2022. I have tried to withdraw my funds but the account is blocked due to being in the UK. I have contacted EXMO support but they say they have terminated contact with me due to their policy. In effect feels like they have stole my money because I can't withdraw it.

December 19, 2023
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Kay,

We're sorry to hear about your situation. We assure you that EXMO.com never misappropriates user funds. To provide you with additional information and help understand the situation, could you please provide the support ticket number?

UPD.
We have additionally verified the information provided by you. According to our customer support, your ticket #939081 has been forwarded to the financial department of EXMO.com for the withdrawal of funds to the details you have specified.

Best regards,
team EXMO.com

Rated 1 out of 5 stars

I lost $12,000 to these scammers!

I lost $12,000 to these scammers!

They pose as an investment group using a scam trading platform.

They have you transfer bitcoin btc into their account and then fake contract coin trades until you try to withdraw your money.

Then they lock you out and eventually disappear.

November 6, 2023
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, Robert

We are sorry that you have encountered such an issue. It is likely that you have fallen victim to scammers who deceive individuals by pretending to offer investment opportunities. EXMO.com does not take control of your funds; you independently manage your assets on the platform without the assistance of third parties. We recommend that you contact law enforcement authorities in your jurisdiction regarding this situation.

Best regards,
team EXMO.

Rated 5 out of 5 stars

I’m using this platform for more than 4…

I’m using this platform for more than 4 years and more than happy to share my experience about it. Recently I had an issue while withdrawal my money to a bank card, somehow my transaction got status error without any information. I’ve contacted to support team and they sent me all information about my unsuccessful transaction and gave me instructions what I should do next. After following their instructions I ve got my money to card very fast. Except that issue everything is working smoothly for me. Definitely would continue to use this platform.

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Gagys1958

My user number on the crypto exchange exmo.com Gagys1958, I previously wrote my story that they blocked my two deposits and the withdrawal button, I topped up my account from a bank card twice for amounts of 500 eur on 08.09.2023, now on 10.10.2023 they still haven’t unblocked, I write to support every day, they don’t tell me anything specific, they’re just doing some kind of standard check, I’m shocked, it’s been more than a month now, don’t use this company if you don’t want to suffer like I did, I don’t even know what’s wrong my money and when will the account be unblocked!

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

I'm happy to share a positive review of…

I'm happy to share a positive review of the cryptocurrency EXMO. The platform is incredibly user-friendly and intuitive. It's easy to navigate and understand, even for beginners. Also, I would highlight their support team. It’s is available 24/7 to assist with any issues or questions.

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

EXMO 10/10

Having read many reviews here, I want to tell you about my experience with EXMO.com
Not long ago I was faced with the problem of unsuccessful withdrawal of funds to my card. Having contacted the support team via chat, I was pleasantly surprised, first of all, by the communication of the support staff. It’s immediately obvious that you are communicating with real people who are open to you and want to help. I received an answer to all my questions, after which I was asked to wait for the result of the review. And I was again pleasantly surprised by the efficiency of the employees of the Financial Department. The money was returned very quickly, and they explained exactly what the problem was. EXMO 10/10

September 14, 2023
Unprompted review

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