Update: Same issue repeats now after 3 days. Not receiving code again since last night and unable to trade. Looks like this is a start-up trading platform who are still working on technical infrastr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Almost another month and still not able to deposit any funds directly into my account without using an EXMO gift card. I get the feeling EXMO do not want our money anymore. How can a "reputable" tradi... See more
Decent service. Fees too high. The exchange works great. It's quick to trade, deposit, etc. However, the withdrawal of cash back into your bank account is absurd. They charge $22 flat, rather... See more
It's a scam. They show prices higher than other exchanges to attract arbitrage traders, and then you can't withdraw the USD of those sells. Then the offer to trade USD for USDT for a crazy price so yo... See more
Company details
Written by the company
EXMO is a European cryptocurrency exchange. The platform was established in 2014 and is constantly expanding its functionality, adding new assets to the listing, and, most importantly, increasing the number of customers. More than six years of operation without data leaks and hacks, flexible commissions, and fast technical support – these are among a list of reasons why clients choose EXMO. The exchange team stood at the origins of the crypto business, and during this time, we understood how to make trading convenient. We pride ourselves on EXMO’s simple, intuitive interface, allowing users to begin their journey in crypto-trading easily. Our mission is to be your exchange portal to the cryptocurrency planet! Cryptocurrency is the future, and we will do our best to make this path extremely enjoyable and understandable for you. There are all major fiat currencies in the EXMO listing, as well as an extensive list of cryptocurrencies. We continually update this list according to the wishes of users. Also, at the end of 2019, we released the EXMO exchange token EXMO Coin (EXM). With the offices in Ukraine, Poland, Lithuania and the US EXMO.com employs 200+ people.
Contact info
Bonarka4Business D, Puszkarska 7I/B4B, building D, 30-644, Kraków, Poland
- pr@exmo.com
- exmo.com
You should know
2.4
Poor
275 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the worst exchange I came…
This is the worst exchange I came across in my life I will never ever trade with them again as whenever I try to make a trade it comes with a dialogue box to pay them the commission which they never disclosed before I joined them, they are cheaters, will never recommend them.
November 15, 2018
Unprompted review
Exmo is the worst exchange I have seen…
Exmo is the worst exchange I have seen in my life as it never thinks about its traders, I also invested in them and they charged a heavy trading commission from me as it didn’t have any clear picture of how much will it charge. Which is also fraud.
November 13, 2018
Unprompted review
What I learned while using Exmo is that…
What I learned while using Exmo is that their server is always dead or down due to some issues whenever I am trying to reach out to their site I feel that there are several things missing from their site.
October 25, 2018
Unprompted review
They reject most of fiat withdrawal…
They reject most of fiat withdrawal requests:
"Unfortunately, your withdrawal was not successful.
The funds have been returned to your balance.
We apologize for any inconvenience caused"
So you are then left with money on your account that can't be withdrawn.
On top of that they change fiat withdrawal options and fees like every week without letting their users know about it in advance. It's like:
"Did you plan to withdraw 60k euros with 29,95 EUR fee? Too bad. Today we increased sepa withdrawal fee to 3%. You will have to pay almost 2k eur for withdrawing it. We apologize for any inconvenience caused."
October 23, 2018
Unprompted review
EXMO finally replied to all my emails
EXMO finally replied to all my emails. They are really worked well on the customer support. My last withdraw was successful. I hope they continue to serve us better.
October 23, 2018
Unprompted review
EXMO arises from UK exchange
EXMO arises from UK exchange, but the drawback is it is not yet regulated. During my experience while using EXMO, I found that servers are often dead or down for maintenance and must check on for its proper working condition couple of times. They must work on all aspects.
October 12, 2018
Unprompted review
I like the features of Exmo but the…
I like the features of Exmo but the charts are not good. It is a very buggy exchange and I always encounter problems with my login. The customer support is not up to my expectation.
October 2, 2018
Unprompted review
I have a SEPA EUR withdrawal …
I have a SEPA EUR withdrawal PENDING.... 36 DAYS AGO !!!!
ticket: #315148
date: 28-12
amount: 13337.27
status: PAID
I have no info from support, where is mt money?....
February 4, 2018
Unprompted review
Beware! Opaque business practices
Withdraw of money via SEPA was confirmed 21 days ago, I still have not received my money. I contacted them vial Support Ticket, no response. On support chat (after 2 hours on hold) I was told that I can expect an email within 11 days. That was 7 days ago. The least thing they could do is send out an automated email by which day I can expect somebody to address my issue.
January 18, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.